Problems, Causes & Solutions - Mr. Coffee BVMC-ECM270 SERIES User Manual And Recipe Book

PROBLEMS, CAUSES & SOLUTIONS
Your MR. COFFEE ® Espresso maker has been carefully designed to give you many years of
trouble-free service. In the unlikely event that your new espresso machine does not operate
satisfactorily, please review the following potential problems and try the steps recommended
BEFORE you call Mr. Coffee Service Center.
Problem Possible Cause
Unable to steam • Water reservoir is empty
• Unit is not turned on
• Frothing wand is clogged
Coffee does • No water in water reservoir
not come out
• Coffee grind is too fine
• Too much coffee in the filter
• Appliance not turned on or
plugged in
• Coffee has been tamped /
compressed too much
Coffee comes out • Coffee is ground too coarse
too quickly
• Not enough coffee in the
portafilter
Do you still have questions? You can call us toll-free at the MR. COFFEE
Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com.
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Solution
• Fill water reservoir with 2 oz of water or fill
to steam line in carafe and pour into water
reservoir
• Plug in power cord and slowly turn control
knob to steam position
• Remove frothing wand cover and check
if metal frothing wand is clogged with a
needle or paper clip. Then, follow cleaning
instructions on page 11.
• Add water to water reservoir
• Grind coffee less fine
• Fill portafilter following Ingredient &
Measuring guide
• Plug in power cord
• Refill portafilter with espresso ground coffee
and GENTLY tamp
• Use a finer grind of espresso coffee
• Follow How to Brew Espresso instructions
carefully paying close attention to
measurements for coffee
® Consumer Service
Problem Possible Cause
Milk is not foamy • Not enough water in water
after frothing reservoir to steam
• Milk is not cold
• Using whole milk
Coffee comes out • Portafilter not rotated to lock
around the edge position
of the portafilter
• Coffee grounds around edge
of filter
• Too much coffee in the filter
• All pressure was not released
• Portafilter removed too fast
Portafilter changed • Dishwasher
color
Milk sucked in the • Not enough water to froth /
machine through steam in the water reservoir
the frothing wand
Solution
• Follow the "How to Froth" instructions paying
close attention to the water measurements
• Use cold milk to froth
• For best results, use 2% or skim milk
• Rotate portafilter to lock position
• Wipe off excess grounds from rim of
portafilter
• Put less coffee in the filter
• Follow instructions on how to release
pressure on page 7
• Slowly remove portafilter
• It is still safe to use. We do not
recommend putting it in the dishwasher
• You should hear the steam coming out. If it
is silent, remove the frothing wand from the
milk. Then, follow frothing instructions on
page 8 & 9.
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