Black Box EME161A User Manual
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Black Box EME161A User Manual

Alertwerks hub 4-port
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USER MANUAL
EME161A
ALERTWERKS
HUB
4-PORT
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM
ETH
1
2
3
4

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  • Page 1 USER MANUAL EME161A ALERTWERKS 4-PORT 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM...

  • Page 2: Table Of Contents

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 1. SPECIFICATIONS ................................... 4 2. OVERVIEW ...................................... 5 2.1 Introduction .......................................5 2.2 Features ........................................5 2.3 What’s Included ......................................6 2.4 Hardware Description ....................................6 2.4.1 Back Panel: Ports ....................................... 6 2.4.2 Top Panel: Status LEDs .....................................
  • Page 3 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 4.6 Example Sensor Configuration ................................40 4.6.1 Temperature/Humidity Sensor ..................................40 4.6.2 Relay Sensor ........................................44 4.7 Firmware Upgrade through the Web UI ..............................47 APPENDIX A. REGULATORY INFORMATION ..........................49 A.1 FCC Statement .......................................49 A.2 NOM Statement .....................................50 APPENDIX B.

  • Page 4: Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 TABLE 1-1. HUB SPECIFICATIONS SPECIFICATION DESCRIPTION (4) RJ-45 sensor ports for connecting AlertWerks sensors Inputs (1) RJ-45 Ethernet 10/100 ports Outputs (4) RJ-45 sensor ports (These ports can carry configurable output signals [0 VDC/5 VDC].) Maximum: 10,000 users Number of Users Default: 100 users...

  • Page 5: Overview

    NOTE: Some of the pictures shown in this manual might not represent the actual Web UI of the unit; this is because we are constantly working on improving the firmware. Contact Black Box Technical Support at 877-877-2269 or info@blackbox.com if you have any issues configuring your unit.

  • Page 6: What's Included

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.3 WHAT’S INCLUDED Your package should contain the following items. If anything is missing or damaged, contact lack Box Technical Support at 877-877-2269 or info@blackbox.com Š...

  • Page 7: Top Panel: Status Leds

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.4.2 TOP PANEL: STATUS LEDS Figure 2-2 shows the LEDs on the top panel of the AlertWerks Hub. Table 2-2 describes their functions. FIGURE 2-2. TOP PANEL: STATUS LEDS TABLE 2-2.

  • Page 8: Side Panel: Reset Button

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.4.3 SIDE PANEL: RESET BUTTON There are specific commands you can send to the unit by holding the Reset button for a specified amount of time. You’ll have to use something sharp, such as a straightened paperclip to be able to press Reset.

  • Page 9: Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 3.1 SETTING UP THE UNIT’S IP ADDRESS VERY IMPORTANT NOTE: The units ship with the passwords enabled. The default log in for the web interface is: Username: admin Password: public Every unit is shipped with the default IP address of 192.168.0.100...

  • Page 10: How To Add A Secondary Ip Address To The Computer's Lan Card

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 3.1.2 HOW TO ADD A SECONDARY IP ADDRESS TO THE COMPUTER’S LAN CARD You can do this via the GUI by opening the LAN connection’s properties: FIGURE 3-1.

  • Page 11: Web Graphical User Interface (Gui)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.1 SUMMARY PAGE Figure 4-1 shows the summary page. FIGURE 4-1. SUMMARY PAGE This is the Summary page with Sensor Status and the Event Log, with the Sensor Graph enabled. The Event Log contains all entries from the “All Events”...
  • Page 12 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-2. SENSOR INFORMATION WINDOW In the Summary page’s Sensors Information window you can do the following: Š Directly acknowledge a sensor’s status, and put the sensor offline. Š...

  • Page 13: Graph Feature

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 Š Enable/disable graph data collection per sensor, and display the graph display window for the Summary page. Š FIGURE 4-5. GRAPH DISPLAY WINDOW We’ll explain the Graph feature in more detail next.
  • Page 14 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-7. GRAPH FORMATS DROPDOWN MENU You can choose to export the graph data in selected formats by clicking on the icon on the right. The file will be downloaded automatically and assigned a file name that will contain the sensor’s name, IP address of the unit, and the date and time.

  • Page 15: System Page

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-9. SENSORS’ DROP-DOWN MENU To change to a different sensor’s graph, choose it from the drop-down menu. NOTE: You can only choose a sensor here that you’ve already enabled the graph data collection for. 4.2 SYSTEM PAGE Figure 4-1 shows the summary page.
  • Page 16 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 in the previous screen, you can change general settings for the device. The unit’s firmware version is shown in the Description field, and the System Name/Location/Contact options are user configurable. You can also specify the System URL option for quick access of a custom part of the Web UI for example, but you can specify any URL.

  • Page 17: Language Management

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-13. SNMP OID OF GENERAL PAGE You can use OIDs for SNMP calls and in custom scripts, or for setting up the unit for monitoring by a third party NMS software such as WhatsUpGold or Paessler.
  • Page 18 NOTE: Whenever you upload or install a custom language file, it will overwrite the old file. Only one additional language is supported. For separately downloadable language files, contact Black Box Technical Support. If you have an active internet connection, the unit supports installing the official language files directly from our server.
  • Page 19 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-17. CONFIRMATION WINDOW Wait until the language is downloaded and installed. FIGURE 4-18. INSTALLING LANGUAGE MESSAGE The unit will notify you about the successful language change, and will change the language of the Web UI. You can switch back to English by selecting it from the drop-down list on the General page, then press Save.
  • Page 20 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-20. LANGUAGE SCREEN, CUSTOM LANGUAGE NOTE: The official language files are also included in the firmware update packages. You can also edit the chosen language directly in the Web UI, if you choose Edit Language. 1.877.877.2269 BLACKBOX.COM...
  • Page 21 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-21. EDIT LANGUAGE IN WEB UI If the custom language file is present, you can select it from the drop-down list on the General page. FIGURE 4-22.

  • Page 22: Date/Time

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.3 DATE/TIME FIGURE 4-23. DATE/TIME OPTION The system date and time with time zone is user configurable, with NTP server synchronization. If the unit is connected to EMEMS, then it will sync with the NTP service.

  • Page 23: Network

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.4 NETWORK FIGURE 4-25. NETWORK OPTION The unit’s MAC ID is displayed here, and all user configurable options for IPv4 with fixed IP or DHCP client mode. 1.877.877.2269 BLACKBOX.COM...

  • Page 24: Vpn

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.5 VPN FIGURE 4-26. VPN SCREEN This feature requires a separate license. You can read more details about the licensing later in this manual. This feature is used by connecting the AlertWerks Hub to the VPN server.

  • Page 25: Smtp

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.6 SMTP FIGURE 4-28. SMTP SCREEN The SMTP server configuration options are shown here; it’s required to be set up for the Email actions. Fill out all parameters;...

  • Page 26: Snmp

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.7 SNMP FIGURE 4-30. SNMP PAGE The SNMP service configuration options are shown here; it is required for SNMP operations. SNMPv1 is enabled by default, with community password “public”. Scroll down for SNMPv3 options.

  • Page 27: Snmpv3

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.8 SNMPV3 FIGURE 4-31. SNMP PAGE The SNMPv3 options can be found by scrolling down on the SNMP page. This feature requires a separate license. You can read more details about the licensing in this manual. The table below shows a quick description of each setting.

  • Page 28: Server Integration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.9 SERVER INTEGRATION FIGURE 4-32. SERVER INTEGRATION SCREEN If the unit has been added to the EMEMS console, the server’s IP address will be displayed here. User configurable options are the APS port and keep-alive period.

  • Page 29: Password Checking

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.10 PASSWORD CHECKING FIGURE 4-33. PASSWORD CHECKING SCREEN Password checking for the Web UI can be turned on/off here, along with the option for specifying the password for the different user access levels.

  • Page 30: Maintenance

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 WEB UI USER ACCESS LEVELS AND PERMISSIONS Admin - full access to all settings, system and notification configurations Viewer - read-only guest access for every page User - full access to most settings except for those which are the system-related such as network In detail, the User access level provides these permissions in addition to the Viewer level: Š...

  • Page 31: Heartbeat Messages

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 Š Backup/Restore All Settings: the unit’s configuration can be backed up to a file and restored quickly and easily. You can choose to Š...

  • Page 32: License Management

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.2.13 LICENSE MANAGEMENT FIGURE 4-37. LICENSE MANAGEMENT SCREEN Here you can manage the purchased licenses for specific features on the unit. For example you can request SNMPv3 license by clicking on the Request License button.

  • Page 33: About

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 Š Virtual Sensors: Allows you to use and configure virtual sensors. The first 5 sensors are free, you can get more licenses in blocks of 5; Š...

  • Page 34: Sensors Page

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.3 SENSORS PAGE FIGURE 4-39. SENSORS PAGE On this page, you can view all sensors connected to the unit per port. Non-connected sensors will be also displayed, until you re-attach or manually remove them from the configuration.

  • Page 35: General Options For All Sensors

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.4 GENERAL OPTIONS FOR ALL SENSORS You can change the following general options for all sensors: Disable Auto Sense, Choose Sensor Type, Offline a Sensor and Smart Sensor Recovery.

  • Page 36: Choose Sensor Type

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.4.2 CHOOSE SENSOR TYPE FIGURE 4-43. SENSOR TYPE DROP-DOWN MENU You can pre-configure a specific sensor type if needed, for example if you put the sensor offline before. 4.4.3 OFFLINE A SENSOR FIGURE 4-44.

  • Page 37: Smart Sensor Recovery

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.4.4 SMART SENSOR RECOVERY FIGURE 4-46. SMART SENSOR RECOVERY BUTTON This feature will be used only for the new Smart Sensor type. The firmware can be updated on these sensors automatically, and if the upgrade has failed for some reason and the sensor becomes unresponsive, with this option you can recover them to the default firmware.

  • Page 38: Change Continuous Time

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.4.5 CHANGE CONTINUOUS TIME FIGURE 4-48. CONTINUOUS TIME SCREEN The following advanced functions are for setting the time frame in which the system should delay a notification being triggered when a sensor gives a reading that exceeds the thresholds (high warning, normal, etc).

  • Page 39: Virtual Sensors

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.5 VIRTUAL SENSORS FIGURE 4-49. VIRTUAL SENSORS SCREEN On this page, you can configure the Virtual Sensors. The first 5 sensors are free, if you need to use more you can purchase additional licenses (see the Licensing section in this manual).

  • Page 40: Example Sensor Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.6 EXAMPLE SENSOR CONFIGURATION Below we’ll show the configuration of 2 sensor types: the Temperature/Humidity and a Relay sensor. The configuration of these 2 types of sensors covers most settings that can be configured for other sensor types. 4.6.1 TEMPERATURE/HUMIDITY SENSOR Click on the sensor port where the sensor is connected to open the sensor’s configuration.
  • Page 41 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-52. SENSOR STATE CHANGED SCREEN NOTE: the Humidity sensor has the same configuration options as the Temperature sensor. You might see a Temperature Search option for the connected Temperature sensors. FIGURE 4-53.
  • Page 42 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-54. TEMPERATURE SEARCH SCREEN ADVANCED SENSOR CONFIGURATION FOR TEMPERATURE/HUMIDITY SENSORS FIGURE 4-55. ADVANCED SENSOR CONFIGURATION SCREEN Fields in above screen: Š...
  • Page 43 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 It is used to prevent the sensor from rapidly changing between two states. For example if the Warning High threshold for the temperature sensor is set to 80 degrees and the sensor were to vary between 79 and 80 you could be faced with a very large number of emails, traps, and events logged.

  • Page 44: Relay Sensor

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.6.2 RELAY SENSOR Click on the sensor port where the sensor is connected to open the sensor’s configuration. NOTE: Another way of accessing this page is to click on the sensor from the Summary page. FIGURE 4-57.
  • Page 45 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 ADVANCED SENSOR CONFIGURATION FOR RELAY SENSORS FIGURE 4-58. ADVANCED SENSOR CONFIGURATION SCREEN Š Sensor Control: Š FIGURE 4-59. SENSOR CONTROL ACTION DROP-DOWN MENU This button allows you to manually control the relay by controlling the cycle of the relay in an on-off-on or an off-on-off cycle.
  • Page 46 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 Click on the Edit button next to a selected calendar to modify it. FIGURE 4-61. CALENDAR FILTER SCREEN Blue cells means that the notification is on, white cells means it’s off. FIGURE 4-62.

  • Page 47: Firmware Upgrade Through The Web Ui

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 4.7 FIRMWARE UPGRADE THROUGH THE WEB UI The firmware upgrade process is very simple and straight-forward. FIGURE 4-63. SYSTEM/MAINTENANCE PAGE Open the System/Maintenance page and click on the Upgrade button at the System Firmware Upgrade section. FIGURE 4-64.
  • Page 48 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: WEB GRAPHICAL USER INTERFACE (GUI) TECHNICAL SUPPORT 1.877.877.2269 First the file will be uploaded to the unit… FIGURE 4-66. UPLOADING… SCREEN …then the upgrade process will run. The whole process can be done in a few minutes. The Power/Ethernet LED will be red during the upgrade.

  • Page 49: Appendix A. Regulatory Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 FCC STATEMENT Class B Digital Device. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules.

  • Page 50: Nom Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 A.2 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.

  • Page 51: Appendix B. Disclaimer/Trademarks

    B.1 DISCLAIMER Black Box Corporation shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice.
  • Page 52 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2018. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EME161A_USER_REV1.PDF...

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