The Originals Get Dirty; Scanning Takes A Long Time; Scanned Image Problems; Streaks Appear In The Scanned Image - Epson ES-50 User Manual

User's Guide
Note:
❏ If a piece of paper gets stuck in the roller and remains inside the scanner, remove it slowly with a pair of tweezers in the
direction of the output slot. If you cannot remove it, contact your local dealer.
❏ Do not pull the jammed paper too forcefully, otherwise the document may be damaged slightly.

The Originals Get Dirty

Clean the inside of the scanner.
Related Information
"Cleaning Inside the Scanner" on page 38
&

Scanning Takes a Long Time

❏ When the resolution is high, scanning may take some time.
❏ Computers with USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB
2.0 port with the scanner, make sure it meets the system requirements.
❏ When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-
only file. For more information on your security software's functions, see the help and so on supplied with the
software. The TWAIN.log file is saved in the following locations.
❏ Windows 10/Windows 8.1/ Windows 8/ Windows 7:
C:\Users\(user name)\AppData\Local\Temp

Scanned Image Problems

Streaks Appear in the Scanned Image

Streaks may appear in the image when trash or dirt gets into the scanner.
❏ Clean the inside of the scanner.
❏ Remove any trash or dirt that adheres to the original.
❏ Avoid operating the scanner in direct sunlight, otherwise streaks may appear in the image.
Related Information
"Cleaning Inside the Scanner" on page 38
&

Offset Appears in the Background of Images

Images on the back of the original may appear in the scanned image.
Solving Problems
45