Solving Problems; Scanner Problems; Scanner Lights Indicate An Error; The Scanner Does Not Turn On - Epson ES-50 User Manual

User's Guide

Solving Problems

Scanner Problems

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.
❏ Make sure there are no originals jammed in the scanner.
❏ Make sure the scanner is connected to your computer properly.
❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB
connection.
❏ Disconnect and then re-connect the USB cable to the computer. If this does not solve the problem, the scanner
may be malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
"Buttons and Lights" on page 10
&

The Scanner Does Not Turn On

❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Connect the scanner directly to the computer's USB port. The scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ Use the USB cable that came with the scanner.
❏ Wait a second after connecting the USB cable. It may take a few seconds until the scanner turns on.

Problems Starting Scanning

Cannot Start Epson ScanSmart

Make sure the scanner is connected to your computer properly.
❏ Make sure the following applications are installed:
❏ Epson ScanSmart
❏ Epson Scan 2
❏ Epson Event Manager
If the applications are not installed, install them again.
Solving Problems
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