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Troubleshooting
If you experience any of the following difficulties while using the
controller, use this troubleshooting guide to solve the problem. If a problem
persists, consult your nearest Sony dealer.
Symptom
The controller does
not turn on when I set
the power switch to
ON.
The pointer does not
move when I slide my
finger over the
controller's touchpad.
GB
20
Cause/Remedy
Your personal computer is in power-saving mode or is
not turned on.
c Unless your personal computer is turned on and not
running in power-saving mode, the controller will
not turn on, even when the power switch is set to
ON. Turn on your personal computer or recover
from power-saving mode.
Other controller buttons are being pressed while the
power switch is set to ON.
c If the power switch is set to ON while other
controller buttons are being pressed, the controller
will not turn on. Be sure not to press any other
buttons when setting the power switch to ON.
The batteries are exhausted.
c Replace the batteries. Under normal use, the
batteries have a lifetime of approximately 14 hours
(during continuous use). See "Inserting batteries"
(page XX) for details.
c Processing performed by Windows or other software may
temporarily disable the controller. Wait a few moments
for the processing to finish before using the controller.
c You may find some useful solutions in your personal
computer's operating instructions. Refer to the
manuals provided with your personal computer.
You are using an unsupported software program.
c Please use a supported software program.
The controller batteries are exhausted.
c If the power does not come on when the power
switch is set to ON, replace the batteries. For
details, see "Inserting batteries" (page 00).
The controller is not set to ON.
c Set the power switch on the bottom of the controller to ON.
The controller and your personal computer are not
communicating.
c Perform the steps in "Using the Bluetooth Utility
software to enable communication" (page 00) to
ensure that proper communication is possible.
VGP-BRMP10_3-196-908-01(1)
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