Toshiba Strata CIX User Manual page 55

Position Busy/Active
When there are multiple Attendant consoles to handle calls, you can place a console in
Position Busy status. Held and transfer recalls continue to ring the console that
processed them. When the last console in the Attendant group is placed in Position
Busy mode, the entire group is considered unattended. All calls will be directed to the
Alternate Destination location when the entire group is unattended.
The console is placed in a Position Busy Pending state if you are connected to a call,
making an outgoing call, holding, or if you are in ring transfer mode. When you have
completed call handling, the console enters Position Busy mode.
➤
To change console status to position busy/active
1. Click the
2. Select the Status tab, then use the drop-down list to select Position Busy or
Position Active.
Overflow On/Off
1. Click the
2. From the Status tab, use the pull down the list to select the Overflow On/
Overflow Off.
Night Transfer
You can set the console to transfer after-hours calls to a different station. After Hours
call routing can be set for three different modes: Day, Day2, and Night mode based
upon settings in the Strata CIX IP Office system.
1. Click the
2. From the Status tab, use the pull down the list to select Day, Day2, or Night mode.
Call Forward (CF) Settings
The Call Forward (CF) menu selections are created or set from the Control Panel.
Strata CIX IP Windows Operator Console User Guide 7/06
Control Panel
icon.
Control Panel
icon.
Control Panel
icon.
Control Panel
Control Panel View
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