Huawei eSpace 7910 User Manual page 122

eSpace 7910&7950 IP Phone
User Guide
Table 6-17 Function description
Function
Phone status synchronization
Call answer
Call resume
Call hold
Issue 03 (2017-06-30) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Description
The agent status automatically shows busy
on the Agent Client system when the IP
phone is faulty or is used to answer a call
that is not routed by the CTI. In either case,
the CTI does not distribute calls to the agent
any more, and the agent status cannot be
changed.
The agent can use the IP phone to answer a
call in either of the following ways:
l Click the Answer icon on the Agent
Client system.
l Press the Answer softkey on the IP
phone.
NOTE
If the automatic answer function has been
enabled, the agent can directly talk with the
customer on the IP phone when the call is
received.
l The agent performs the call resume
operation on the Agent Client system,
and the call placed on hold is resumed
on the IP phone.
l The agent performs the call resume
operation on the IP phone, and the
calling window is displayed on the
Agent Client system.
l The agent performs the call hold
operation on the Agent Client system,
and the screen indicating that the call is
placed on hold is displayed on the IP
phone.
l The agent performs the call hold
operation on the IP phone, and the
window indicating that the call is placed
on hold is displayed on the Agent Client
system.
6 Phone Usage
114