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Troubleshooting
Message or symptom
Probe not supported
Connect a probe or probe
requires service
Standard not recognized
error
mV reading is same for all
solutions
Slow stabilization time
12
Possible cause
Software not updated
HQd meter does not support IntelliCAL
probe
Probe not connected correctly
Software not updated
Large number of methods stored on the
probe
Damaged probe
Storage cap not removed
Incorrect or contaminated standard
solution
Storage cap not removed
Electrical issue
Tape not removed from the filling hole
Contaminated filling solution
Filling hole is closed
Action
To download the most current version of the
software, refer to the applicable product page on the
manufacturer's website.
Refer to the HQd Series meter manual for specific
instructions for the meter model.
®
Contact a Technical Support Representative.
Disconnect, then connect the probe. Tighten the
locking nut.
To download the most current version of the
software, refer to the applicable product page on the
manufacturer's website.
Refer to the HQd Series meter manual.
Continue to let the probe connect. Do not disconnect
the probe.
Make sure there is connectivity with another probe or
meter to confirm isolated issue with probe. Contact a
Technical Support Representative.
Remove the storage cap from the probe.
Use fresh standard solution as specified in the
method.
Remove the storage cap from the probe.
Contact a Technical Support Representative.
Remove the tape from the filling hole.
Drain and replace the filling solution in the probe with
fresh solution.
Open the filling hole cap while in use.
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