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TROUBLESHOOTING
II the machine stops operating
correctly, check the
following possible problems before
requesting service.
You
can
solve most
problems
by yourself.
If you
need
additional
help,
the Brother Solutions
Center
offers
the
latest FAQs and
troubleshooting
tips.
Visit us at " http:/f<upoort
brother
corn•
.
If
the
problem
persists, contact
your Brother dealer or
the nearest
authorized
Brother Service Center.
Symptom
Possible cause
How to put it right
Page
I
The main
power
switch is turned
off.
Turn on
the
main
power
switch.
8
ThesewiL
The bobbin-winder shaft is
pushed
to
the
Move
the bobbin-winder
shaft to
the
14
machine
right.
left.
not worlc.
You
have
not
used
the foot controller
Use the foot controller
properly.
8
properly.
Fabric
bein~
sewnwitht
e
lift
up
the fabric and cut the
threads
machine
Thread
is
tangled below
the
needle plate
.
40
cannot be
below
it,
and
clean
the
race.
removed.
The
needle
is
incorrectly installed
.
Correctly install the needle.
8
The
needle clamp
screw is loose.
Use the screwdriver to firmly
tighten
the
screw.
9
The
needle
is
bent
or
blunt.
Replace
the
needle.
8
The upJv'.r thread
was
not
threaded
correct y.
Correct
the upper
threading.
17
You have not used
the
right combination of
Choose
a
thread
and needle
that
a
re
22
fabric, thread
and
needle.
appropriate
for the type
of
fabric.
The
presser
foot
you are using
is not
Attach
the
presser foot
that
is correct
appropriate for the type of
stitch that you
for
the
type of stitch that you
want
to
-
The needle
want to sew.
sew.
breaks.
The upper thread
tension
is too
tight.
loosen the upper thread
tension.
27
You
are
pull
ing
the
fabric too
much.
Lightly guide
the
fabric.
-
You have not
fitted the spool
properly.
Fit
the spool
properly.
17
The area
around
the
hole in
the needle
Replace
the needle plate.
plate or
the
presser
foot
is scratched.
Contact
your
retailer
or
the
nearest
-
authorized
Brother
Service Center.
Replace
the bobbin case.
The
bobbin
case is scratched.
Contact your
retailer or
the
nearest
-
authorized
Brother
Service Center.
You have
not
used
a
bobbin
that
has
been
Use a
bobbin
that has been designed
13
designed for
this mach ine.
for
this machine.
You
have not
threaded the
u~per
thread
properly.
(For example, you ave
not
fitted
Correct
the
upper
threading.
17
the
spool
properly,
or the thread
has come
The
ugper
out of the
guide
above the
needle.)
threa
There a re knots or tangles
in
the
thread.
Remove
any knots
or
tangles.
-
breaks.
The
needle
is
not appropriate for
the
thread
you are
using.
Choose a needle
that
is
appropriate
for
the
type of stitch.
22
"'
The upper
thread tension
is too
tight.
loosen the upper thread
tension.
27
42

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