Arris SURFboard SBG6782-AC User Manual
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Arris SURFboard SBG6782-AC User Manual

Arris SURFboard SBG6782-AC User Manual

Wireless gateway with moca
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SBG6782-AC
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Wireless Gateway with MoCA
User Guide

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Questions and answers

Mark Tyre
March 7, 2025

How to reset password. Lost my password SBG6782-ACH

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1 comments:
Mr. Anderson
March 7, 2025

To reset the password on an Arris SURFboard SBG6782-AC:

1. Open a web browser on your computer.
2. Type `192.168.0.1` in the address bar and press Enter.
3. Log in using your current username and password (default if not changed).
4. Navigate to the password settings section.
5. Enter your new password.
6. Ensure "No" is selected for Restore Factory Defaults.
7. Click Apply to update the password.

If you forget the password, perform a factory reset:

1. Locate the Reset button on the rear of the gateway.
2. Use a paper clip or similar object to press and hold the button for 10 seconds or until the front panel LEDs flash.
3. This resets the device to factory defaults, restoring the default username and password.

Keep your new password in a secure place.

This answer is automatically generated

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Summary of Contents for Arris SURFboard SBG6782-AC

  • Page 1 SBG6782-AC ® Wireless Gateway with MoCA User Guide...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Gateway Web Manager Menu Options ..............35 Get Help ........................... 37 Overview Help ......................37 Help Links ........................ 38 Field Level Help ....................... 38 Exit the SBG6782-AC Web Manager................39 SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 4 Restore Your Gateway Configuration Settings ..............71 Reset Your Gateway Settings ..................72 Troubleshooting Tips..................... 73 Solutions .......................... 73 Front Panel LED Icons and Error Conditions ..............74 Warranty Information ................... 76 SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 5: Safety And Regulatory Information

    Place this device in a location that is close enough to an electrical outlet to accommodate  the length of the power cord. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 7 The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 8 établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 9 ARRIS Support website at www.arris.com/consumers. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 10: Getting Started

    In The Box Before installing the SBG6782-AC, check that the following items are also included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance. Table 1. SBG6782-AC Package Contents Item...

  • Page 11: Additional Items Needed (Not Included)

    Windows XP SP3 Note: Microsoft no longer supports Windows XP. The SBG6782-AC should still function without any problems.  Mac® 10.4 or higher  UNIX®  Linux® SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 12: Contact Information

    Chapter 2: Getting Started Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumer  Call ARRIS Technical Support: 1-877-466-8646  SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 13: Product Overview

    : Power is properly connected. Green blink. Scanning for a downstream : Non-bonded downstream Green (receive) channel connection. channel is connected. Blue*: High-speed Internet connection with bonded downstream channels. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 14: Wi-Fi Protected Setup™ (Wps)

    WPS automatically configures your wireless network connections and sets up wireless security. See Connect Your WPS-Enabled Wireless Devices for more information. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 15: Rear Panel

    (SSID), and other configuration settings. You should first back up your gateway configuration files before resetting your gateway. See Back Up Your Gateway Configuration for more information. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 16: Gateway Label

    Gateway Label The gateway label is located on the bottom of the SBG6782-AC. It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, you will have to contact your service provider for assistance. You...

  • Page 17: Installing The Gateway

    Note: The following installation procedure covers the wired Ethernet connection process so that you can confirm that the SBG6782-AC was properly installed and can connect to the Internet. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 18: Establish An Internet Connection

    1. Power ON the computer connected to the SBG6782-AC, if it is turned off, and then log in. 2. Contact your service provider to activate (provision) the SBG6782-AC. You may have to provide the HFC MAC ID listed on the gateway label. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 19: Connect Your Moca Devices

    4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter The ARRIS website should open. If it fails to open, please contact your service provider for assistance. 5. Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6782-AC light up in sequential order.

  • Page 20: Setting Up A Wireless Network Connection

    SBG6782-AC. 2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter. The SBG6782-AC Login screen displays. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 21 Note: If the default username and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or ARRIS Technical Support for assistance. Figure 5: Login Alerts Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 22 5. Click Close to close the Login Alerts screen. The Launch Quick Start Wizard screen displays. Figure 6: SBG6782-AC Quick Start Wizard Opening Screen 6. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays (see Figure 7). SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 23  Enter a different name for your wireless network. Your new network name must contain from one to 32 alphanumeric characters. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 24 Note: The 2.4 GHz frequency range is recommended for backward compatibility purposes because older wireless devices cannot connect to 5 GHz frequencies. 11. Click Next to open the Wi-Fi Security Configuration screen. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 25 Figure 11: SBG6782-AC Quick Start Wizard-Step 5 of 7 Screen This screen allows you to change the current (or default) login username and user password to log on to the SBG6782-AC Web Manager. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 26 Previous to go back and change your wireless network name and/or user password. If you clicked Apply, wait for your wireless network settings to be saved. When it is complete, the Settings Applied screen will open. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 27: Set Up A Wireless Network Using Your Computer

    1. From the Windows taskbar on your computer (see Figure 14), click the Wireless Link icon to open the list of available wireless networks (see Figure 15). Figure 14: Windows Taskbar SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 28 3. Select Connect automatically to set up your wireless devices to automatically log on to your home network without having to enter the password. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 29 Note: You can use the Wi-Fi Security Key code listed on the gateway label or enter your own personal wireless network password. See Prevent Unauthorized Access more information on creating user passwords. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 30: Connect Using The Windows Control Panel

    Network and Sharing Center window. Figure 19: Control Panel-Network and Sharing Center Window 3. Click in the Control Panel Home side panel to open the window. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 31 6. Enter the wireless network name or SSID (6782ac#####) for your SBG6782-AC in the field. The SSID is listed on the gateway label on the bottom of your SBG6782-AC. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 32: Test Your Wireless Network Connection

    2. Open a web browser on your computer. 3. Type a valid URL (such as www.surfboard.com) in the address bar, and press Enter. If the website fails to open, please contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance.

  • Page 33: Connect Your Wps-Enabled Wireless Devices

    3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled wireless device. 4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect onto your home network. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 34: Using The Gateway Web Manager

    Note: If the default user name and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or ARRIS Technical Support for assistance. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 35: Gateway Web Manager Menu Options

    The SBG6782-AC main menu buttons are displayed along the top of the SBG6782-AC Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 23: SBG6782-AC Web Manager Main Menu Buttons SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 36 Configures and monitors the gateway wireless networking features. Firewall Configures and monitors the gateway firewall. Help Provides general information to help you set up your home network. Logout Closes the SBG6782-AC Web Manager. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 37: Get Help

    Field Level Help  Overview Help General help information is available when you click Help, Overview on the SBG6782-AC Main Menu. Figure 25: SBG6782-AC Help Overview Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 38: Help Links

    More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below). Figure 27: SBG6782-AC Field Level Help SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 39: Exit The Sbg6782-Ac Web Manager

    To log out and close the SBG6782-AC Web Manager: Click Logout located in the upper right corner of the screen above the SBG6782-AC Main  Menu buttons. Figure 28: SBG6782-AC Web Manager Logout Button SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 40: Configuring Your Wireless Network

    1. From the SBG6782-AC Web Manager, click Wireless on the SBG6782-AC Main Menu bar. 2. Click Primary Network Settings from the Wireless submenu options. Figure 29: 2.4 GHz Wireless Primary Network Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 41 Unencrypted: Network security is not set for your wireless network. This network security option allows access to your wireless network without a Wi-Fi Security Key (network password) SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 42: Set Up Wps On Your Wireless Network

    Select Disabled in the WPS field to turn OFF the Wi-Fi Protected Setup (WPS) network security on your home network and then proceed to step 5 to finish. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 43: Set Up A Wireless Guest Network

    The wireless network name cannot be the same name as any other network name (SSID) on your home network. You can use any combination of letters (lowercase and uppercase), numbers, and/or special characters (symbols) up to 32 characters maximum. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 44 Chapter 7: Configuring Your Wireless Network Figure 32: 2.4 GHz Wireless Guest Network Screen Figure 33: 5 GHz Wireless Guest Network Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 45 17. Enter any combination of characters and letters for the wireless guest network password in the Passphrase field. 18. Select Show Passphrase to display your password. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 46: Change Your Wireless Network Name (Ssid)

    1. From the SBG6782-AC Web Manager, click Wireless on the SBG6782-AC Main Menu bar. 2. Click Primary Network Settings from the Wireless submenu options to open the Wi-Fi Network screen. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 47: Change The Wireless Channel

    1. From the SBG6782-AC Web Manager, click Wireless on the SBG6782-AC Main Menu bar. 2. Click 802.11 Radio from the Wireless submenu options to open the Wireless 802.11 Radio screen. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 48 Channels 1, 6, and 11 are used for better network performance and stability because they do not overlap. 6. Click Apply, when done. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 49: Configuring Your Moca Network

    2. Click MoCA from the Basic submenu options to open the MoCA Configuration and Status screen. Figure 36: MoCA Configuration and Status Screen 3. Select Enabled in the MoCA field to set the SBG6782-AC as the MoCA Network Controller. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 50 7. Select Enabled to require a 12 to 17 numeric digit password for the MoCA controller to encrypt data. Note: The password must be the same on all MoCA devices on your home network. 8. Click Apply. SURFboard SBG6782-AC Wireless Gateway User Guide 365-095-23865 x.2 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 51: Protecting & Monitoring Your Wireless Network

    1. Log in to the SBG6782-AC Web Manager from any web browser on the computer connected to the SBG6782-AC. 2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter. The SBG6782-AC Login screen displays. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 52 5. Click Status on the menu bar and then click Security to display the Status Security screen (see Figure 38). 6. Confirm that Change Username is displayed in the drop-down selection box at the top of the screen. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 53 Figure 39: Change User Password Screen 10. Complete each field entry, but note the following:  All fields are case-sensitive.  Username is your new user name, if you changed it. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 54: Set Up Firewall Protection

    1. From the SBG6782-AC Web Manager, click Firewall on the SBG6782-AC Main Menu bar. 2. Click Protection Level from the Firewall submenu options to open the Firewall Protection Level screen. Figure 40: Firewall Protection Level Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 55  Low – Common security, higher risk  Medium – Safer configuration, modest risk Figure 41: Firewall Protection Level – Medium Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 56: Set Up Parental Controls

    2. Click Parental Control from the Firewall submenu options to open the Firewall Parental Control screen. Note: Before setting up any Parental Control filters, you must first set the time zone on your SBG6782-AC for your current location. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 57 4. Select Yes or No to automatically adjust the time for Daylight Saving Time. 5. Click Apply to set the time zone. 6. Click Create to continue setting up Parental Controls. Figure 44: Create Parental Controls Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 58: Set Up Ip Filtering

    1. From the SBG6782-AC Web Manager, click Advanced on the SBG6782-AC Main Menu bar. 2. Click IP Filtering from the Advanced submenu options to open the Advanced IP Filtering screen. Figure 45: Set Up IP Filters Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 59: Set Up Mac Filtering

    Repeat steps 5 and 6 for each additional MAC Address that you want to delete. 7. Click Clear All button to delete all MAC addresses from the MAC Address list. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 60: Set Up Port Filtering

    6. Select Enabled to activate the selected IP port filters. Otherwise, leave unchecked. 7. Click Apply to create your port filters. Figure 47: Advanced Port Filtering Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 61: Set Up Port Triggers

    8. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. 9. Enter a unique name for the port in the Description field. 10. Select On to enable IP port triggers or Off to disable them. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 62: Set Up Port Forwarding

    IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 63 8. Select On to enable port forwarding or Off to disable it. 9. Click Apply. 10. Repeat steps 3 thru 9 for each additional forwarded port that you want to create. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 64 IP address. Figure 53: Forwarded Ports Screen 11. Click Apply, when done. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 65: Set Up The Dmz Host

    1. From the SBG6782-AC Web Manager, click Firewall on the SBG6782-AC Main Menu bar. 2. Click Local Log from the Firewall submenu options to open the Firewall Local Log screen. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 66: Store Remote Firewall Logs

    1. From the SBG6782-AC Web Manager, click Firewall on the SBG6782-AC Main Menu bar. 2. Click Remote Log from the Firewall submenu options to open the Firewall Remote Log screen. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 67 4. Enter the last digits from 2 to 254 of the SysLog server’s IP address. Note: Normally, the IP address of this SysLog server is hard-coded so that the address always matches the entry on this page. 5. Click Apply. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 68: Managing Your Gateway And Connected Networks

    The SBG6782-AC Login screen displays. Figure 57: Device Status Button 3. Click Device Status button to open the SBG6782-AC Device Status screen (see Figure 57). 4. Click Close to exit. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 69: View The Gateway Product Information

    2. Click Product Information from the Status submenu options. 3. Click the Refresh button (F5) in your web browser to reload the information on the screen. Figure 59: SBG6782-AC Status – Product Information Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 70: View The Gateway Network Connection Status

    To open the Status Connection screen: 1. Click Status on the SBG6782-AC Main Menu. 2. Click Connection from the Status submenu options. Figure 60: SBG6782-AC Status Connection Screen SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 71: Back Up Your Gateway Configuration

    3. Click Browse to search for a previously saved configuration file from the Downloads folder on your computer. 4. Click Restore. The SBG6782-AC will automatically reboot. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 72: Reset Your Gateway Settings

    7. Click Configuration from the Status submenu options to display the Status Configuration screen. 8. Click Reboot. 9. Log back in using the default username and password. Username: admin Password: motorola SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 73: Troubleshooting Tips

    If none of the above solutions resolves the problem,  contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 74: Front Panel Led Icons And Error Conditions

    Downstream channel is lost cannot be acquired BLINKING Upstream send channel Upstream channel is lost cannot be acquired BLINKING IP registration is IP registration is lost unsuccessful SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 75 If, During Start up: If, During Normal Operation LED is disabled LED is disabled LED is disabled LED is disabled No connected device is Device is disconnected detected SURFboard SBG6782-AC Wireless Gateway User Guide Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 76: Warranty Information

    Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error-free or without bugs.
  • Page 77 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.
  • Page 78 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA Telephone: 1-678-473-2000 Fax: 1-678-473-8470 www.arris.com 365-095-23865 x.3 11/2015...

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