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CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
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MANUAL For details on the commands, refer to the manual with code. 77200000000200...
1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...
2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION Model with lateral connectors VKP80III LAT (expansion connector and low paper connector on the rear side) VKP80III REAR Model with rear connectors...
3 DESCRIPTION 3.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service 1.
3.2 Device components: external views VKP80III LAT 1. Device cover 9. Port for low paper sensor (external) 2. Opening lever 10. Expansion port (for optional external device) 3. Paper output 11. Product label 4. Left cursor for paper input 12. Status LED 5.
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VKP80III REAR 1. Device cover 9. LINE FEED key 2. Opening lever 10. Power supply port 3. Paper output 11. USB interface port 4. Left cursor for paper input 12. RS232 interface port 5. Paper input 13. Port for low paper sensor (external) 6.
3.3 Device components: internal views 1. Ejector bulkhead 2. Upper left sensor for notch (optional) 3. Printing head with sensor for paper in presence (built-in) 4. Paper out presence sensor 5. Upper right sensor for notch (optional) 6. Lower mobile sensor for notch 7.
3.5 Key functions: power up POWER UP Hold Hold down down printing printing SETUP report FONT TEST Fast Fast push push skip the enter the SETUP MODE SETUP MODE Fast Fast push push next modify parameter selected parameter...
3.6 Key functions: standby STANDBY Fast Fast push push advance the paper (preset length) Is the “Notch/B.Mark Position” parameter set on “Disabled”? (see Setup) printing perform the demo ticket ticket alignment...
3.7 Status led lashes The Status led indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA RECEPTION ERROR GREEN (PARITY, FRAME ERROR, OVERRUN ERROR)
4 INSTALLATION 4.1 Fastening The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a panel, use three M4 screws. 85.5 Furthermore, the panel must provide an opening for the paper handling that respects the measures (in millimeters) shown below:...
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It’s very important to consider the screws length not to damage the internal components placed near the ixing holes (see following igure). Sezione E-E Device chassis Fixing panel Fixing screw The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows: L ≤ 13mm + Sp For example, if panel thickness is 10mm (Sp = 10mm), the maximum length for screws will be 23mm.
4.2 Connections The following igures show the possible connections for the device. VKP80III LAT 24Vdc RS232 PAPER Adapter cable MICROFIT-6PIN/DB9 (optional) Power Supply cable (optional) External External Power supply device low paper USB device serial device ATTENTION: It is recommended to secure with a tie the adapter cable MICROFIT-6PIN/DB9 to a ixed support in order to prevent the connector on control board bears the weight of the cables. In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
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VKP80III REAR 24Vdc RS232 PAPER External External low paper device Adapter cable MICROFIT-6PIN/DB9 (optional) Power Supply cable (optional) Power supply serial device USB device ATTENTION: It is recommended to secure with a tie the adapter cable MICROFIT-6PIN/DB9 to a ixed support in order to prevent the connector on control board bears the weight of the cables. In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
4.3 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Female Molex connector Power supply cable series 5557 (n.39-01-3022) Cable Signal color +24V Black USB INTERFACE Female USB type B connector...
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SERIAL INTERFACE Female MICROFIT-6PIN connector (cable insertion side) 1 DTR (out) When +VRS232, printer is ready 2 RX (in) During reception, takes the value -VRS232 and +VRS232, depending on data 3 GND 4 TX (out) During transmission, takes the value -VRS232 and +VRS232, depending on data 5 RTS (out) When +VRS232, printer is ready to receive data...
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EXTERNAL LOW PAPER Male JST-4pin connector series PH 90° (S4B-PH-K-S) 1 +3.3V 2 NPE (in) When >3V the paper is low 3 GND 4 VLED-SENS (out) Signal to turn on/off the infreared sensor LED EXTERNAL DEVICE Male JST-12pin connector series PHD 90° (S12B-PHDSS-B) (out) When 0V the key is pressed 1 SW-FF...
4.4 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 7 (32/64bit) was saved on your PC, then click OK.
5 OPERATION 5.1 Adjusting paper width Paper width may be adjusted from 50mm to 82.5mm by moving the adjustable cursors left and right located on the paper infeed.
5.2 Adjusting paper width with the paper roll holder code 974DX010000001 (optional) This accessory allows the use of paper roll width from 60mm to 82.5mm. To adjust the width of the paper roll case, rotate the knob as shown in the following igure.
5.3 Adjusting the paper stock with the paper roll holder code 974DX010000001 (optional) This accessory allows the move the position of the low paper sensor to adjust the amount of paper on the roll under which report the low paper. Use the lever shown in igure to move the low paper sensor: move the lever up to increase the paper stock, move the lever ...
5.4 Adjusting the alignment sensors The device is equipped with a mobile sensor for the detection of the alignment black mark placed on the non-thermal side of paper (located lower than the plane of the paper inside the device). The device user will need to manually move these mobile sensor according to the position of the black mark on the paper (see next paragraphs).
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THERMAL SIDE NON-THERMAL SIDE UPPER RIGHT SENSOR (OPTIONAL) THERMAL SIDE NON-THERMAL SIDE UPPER LEFT SENSOR (OPTIONAL)
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To adjust the mobile sensor position according to the black mark position on paper, irst adjust the paper width (see par.5.1), then open the device cover (see par. 5.6) and move the sensor to the desired using a small screwdriver or a pointed object. ATTENTION: To avoid damaging the sensor, use the plastic tabs as foothold for the screwdriver to push the sensor in the desired position.
5.5 Switch the device ON VKP80III LAT VKP80III REAR Power supply cable Power supply cable (optional) (optional) EXTERNAL POWER SUPPLY EXTERNAL POWER SUPPLY (OPTIONAL) (OPTIONAL) Connect the power supply cable Connect the power supply cable to an external power supply unit.
5.6 Loading the paper roll At every change of paper, check inside the device. To change the paper proceed as follows. Adjust the paper width Open the device cover (see previous paragraphs). to the lock position. Unhook the printer cover Adjust the mobile sensor position by using the opening lever.
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ROOM Wait until the paper is automatically loaded. Close the device cover. Insert the paper into the input mouth so that it unrolls correctly. Be sure that the paper is correctly positioned into paper guides.
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The following igure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support. The direction of the paper will always form a maximum angle of 90 ° or -90 ° with the insertion plane of paper inside the printer. 90° 90° -90° -90°...
5.7 Issuing ticket The device allows you to choose between different operating modes for the issuance of printed tickets. The operating modes shown in the following images, depend on the settings of the coniguration parameters and com- mands sent to the device. “EJECT” mode Printhead Paper input The device starts the ticket printing. Ejector rollers Printhead Ejection Tilting canal bulkhead...
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Ejector rollers Cutter Ejection canal When printing ends, the device cuts the ticket printed Ticket ejected Paper output Ejector rollers The device directly ejects the ticket...
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“PRESENT” mode Printhead Paper input The device starts the ticket printing Ejector rollers Printhead Ejection Tilting canal bulkhead The ticket advances ahead to the ejector and is caught between the ejector rollers. The tilting bulkhead is lowered to allow the ticket portion already printed to be collected in the ejection channel while the device continues printing.
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Ejector rollers Cutter Ejection canal When printing ends, the device cuts the ticket printed. Ticket presented Paper output Ejector rollers The device presents a portion of the ticket printed on the paper mouth.
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Ticket withdrew Paper output Ejector rollers The user withdraw the ticket from the paper mouth “PRESENT/RETRACT” mode Printhead Paper input The device starts the ticket printing.
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Ejector rollers Printhead Ejection Tilting canal bulkhead The ticket advances ahead to the ejector and is caught between the ejector rollers. The tilting bulkhead is lowered to allow the ticket portion already printed to be collected in the ejection channel while the device continues printing. Ejector rollers Cutter Ejection canal...
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Ticket presented Paper output Ejector rollers The device presents a portion of the ticket printed on the paper mouth The ticket is waiting on the paper mouth for a preset period of time Ejector rollers Ejection canal Ticket withdrew The device retracts and collects the ticket from the mouth paper...
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“COLLECT” mode Printhead Paper input The device starts the ticket printing Cutter Ejection canal Tilting Ticket withdrew bulkhead When printing ends, the tilting bulkhead is lowered. The device cuts and collects the ticket printed without presenting it on the paper mouth. NOTE: For further information, refer to chapter 5 and to the Commands Manual.
6 CONFIGURATION 6.1 Coniguration mode To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows. VKP80III LAT PRINTER SETUP The device prints the report with parameters for settings 24Vdc RS232 Power supply cable (optional) Enter setup While pressing the LINE FEED key, Press the LINE FEED key to enter...
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VKP80III REAR PRINTER SETUP Il dispositivo stampa la lista dei parametri di configurazione 24Vdc RS232 Cavo di alimentazione (opzionale) Enter setup Mantenendo premuto il tasto LINE FEED, Premere il tasto LINE FEED per entrare accendere il dispositivo inserendo il cablaggio di nella procedura di configurazione.
FCODE: <code> rel 1.00 PRINTER SETTINGS 1 «••••••••» 640 PRINTHEAD ---------------------------------------------------------------------------- STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........VKP80III Barcode Reader ........Not present LED bar RGB (hardware) ......Not present PRINTING HEAD TYPE ......T80 INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK DEVICE EXTERNAL MEMORY TEST ....OK...
6.3 Printer status The printer operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model BARCODE READER presence of barcode reader LED BAR RGB (hardware) presence of the board for managing the RGB led bar PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST...
Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: VKP80III VKP80II RS232 BAUD RATE Communication speed of the serial interface:...
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The PC detects the device as a virtual serial port. Use the speciic USB drivers (see paragraph 4.4) NOTE: The parameter is printed only with VKP80III emulation enabled. Numerical address code for the univocal identiication of the USB device (in case of more...
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74 mm 56 mm 66 mm 76 mm NOTE: The parameter is printed only with VKP80III emulation enabled. With VKP80II emulation enabled, the printing width is ixed to 76mm. PAPER THRESHOLD Threshold value (in percent) for the recognition of the presence of paper by the paper presence sensor: NOTCH/B.MARK...
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NOTCH THRESHOLD Threshold value (in percent) for the recognition of the presence of notch by the notch sensor: NOTE: If the “Notch Position” parameter is disabled, this parameter is not printed. NOTCH DISTANCE “Notch Distance” is the minimum distance (in mm) between the upper edge of ticket and the notch (see chapter 11).
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Graphic = the printed graphic is stored in .bmp ile Text + Graphic = both text and graphic are stored in .txt and .bmp iles NOTES: The parameter is printed only with VKP80III emulation enabled. The name of the irst text ile stored will be 00000001.txt; the name of the irst graphic ile stored will be 00000001. bmp; the ile number is incremented automatically, when there is no more space, the oldest iles are deleted. PRINT DENSITY Adjusting the printing density:...
6.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.
7 MAINTENANCE 7.1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printing head Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES...
7.2 Cleaning For periodic cleaning of the device, see the instructions below Paper path Sensors Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see par. 4.4). open the device cover (see par. 4.4). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes.
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Printing head Platen roller Disconnect the power supply cable and Disconnect the power supply cable and open open the device cover (see par. 4.4). the frontal cover of the device (see par. 4.4). ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: Do not use solvents, or hard brushes. Do not let water or other liquids get inside the machine.
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Case Cutter Disconnect the Disconnect the power supply cable and power supply cable. open the device cover (see par. 4.4). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Do not let water or other liquids get inside the machine.
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Cutter compartment Disconnect the power supply. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Alcohol, solvent Remove any scraps of paper and the accumulated paper dust from the cutter compartment. Lift the magnetic bulkhead Lower the bulkhead that closes the cutter compartment.
7.3 Upgrade irmware 9. Select the serial communication port (ex. COM1): WARNING: During communication between PC and Select the system communication port device for the irmware update it is strictly forbidden to Available port disconnect the communication cable or to remove the COM1 power supply of the devices not to endanger the proper COM2 Firmware rel.: None...
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Update via USB interface 9. Select item USB and then select the USB device among those proposed (e.g. VKP80III): ATTENTION: Only during the irmware update, the connection between Select Printer PC and device must be direct, without the use of HUB device. <device1> <device2> <device3> Only during the irmware update, do not connect or dis- <device4>...
Sensors printing unit open, tilting bulkhead position, low paper on external paper roll holder (optional) MTBF 147 823 h Emulations VKP80II, VKP80III Windows XP, Windows VISTA (32/64bit), Printing driver Windows 7 (32/64bit), Windows 8 (32/64bit), Opos, Linux, Android INTERFACES RS232 serial connector...
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55 character code tables (see par. 8.9) VKP80II emulation Extended chinese GB18030-2000 55 character code tables (see par. 8.9) Extended chinese GB18030-2000 VKP80III emulation 2 TrueType font UPC-A. UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, Printable barcode CODE128, CODE32, PDF417, DATAMATRIX, AZTEC, QRCODE...
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(4) : “Veramono.ttf” and “Vera.ttf” are installed on device. (5) : You can print the formats of bidimensional barcode (PDF417, DATAMATRIX, AZTEC, QRCODE) only with the VKP80III emulation enabled. (6) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
8.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / sec 2251 2895 4053 Lines / sec Characters (L x H mm)-Normal 2.25 x 3 1.75 x 3 1.25 x 3 NOTA: Theoretical values. 8.3 Ejector speciications Ticket length Ticket presentation...
8.4 Device dimensions Length 143,5 mm (with printing unit closed) 76,4 mm Height (with printing unit open) 157,4 mm Width 116 mm Weight 800 g NOTE: All the dimensions shown in following igures are in millimetres. 85.5 39.1 Paper retract channel 119.5 Paper retract channel...
8.5 Device dimensions with “Shutter” device Length 157.5 mm (with printing unit closed) 76.4 mm Height (with printing unit open) 157.4 mm Width 116 mm Weight 850 g NOTE: All the dimensions shown in following igures are in millimetres. 85.5 39.1 Paper retract channel 18.5 19.5 119.5 Paper retract channel...
8.7 Power supply dimensions cod.963GE020000003 (optional) Length 127 mm Height 35.5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres AC INLET n.c. +24V DC OUTPUT WIRE...
8.8 Paper speciication Paper with black mark on the non-thermal side of paper The following image shows the placement of the black mark on the non-thermal side of paper. Due to the adjustable mobile sensor, the notch can be placed anywhere on the whole width of the paper. For more information about the use of paper with black mark see chapter 11.
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Paper with black mark on the thermal side of paper (only with VKP80III emulation enabled) The following image shows a sample of paper with the black mark printed on the thermal side. Use this kind of tickets if the upper notch sensor (optional) is installed on the right paper cursor.
8.9 Character sets The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see par. 3.5). You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code Table”...
8.10 True Type fonts In VKP80III emulation, it is possible to use TrueType fonts. To be used, a TrueType font must be monospace type (every character of the font must have the same dimension). The check is made by the device when the font is selected.
9 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000395 THERMAL PAPER ROLL WITH BACK SIDE PRE-PRINTED weight = 58 g/m width = 80 mm Ø external = 48 mm Ø core = 25 mm 67300000000380 THERMAL PAPER ROLL weight = 58 g/m...
10 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000003 POWER SUPPLY (for technical speciications, see the paragraph 8.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY (see the paragraph 10.1) 976DX010000002 CABLES KIT POWER SUPPLY + ADAPTER FOR SERIAL INTERFACE 26500000000356 USB CABLE TYPE A-B Length = 1.8 m 26500000000352...
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974DX010000001 PAPER ROLL HOLDER WITH LOW PAPER SENSOR to assemble on the right or left side of the device (see the paragraph 10.2) 976DX010000001 “SHUTTER” DEVICE (see the paragraph 10.3)
10.1 Adapter cable for power supply For the device is available an adapter cable (cod. 26900000000005) supplied as an accessory, for connecting the device to the external power supply unit (cod. 963GE020000003 - optional). Assembly instructions Connect the adapter cable to the power supply unit as follows: 24Vdc RS232...
10.2 Paper roll holder A paper roll holder kit (code 974DX010000001) is available for the device to make it possible to use larger-width rolls of paper (max. Ø150 mm). The roll holder mounts rolls with width comprised between 60 mm and 82.5 mm. The paper roll holder can be only assembled on the right side of the device as shown in the following igures.
10.3 “Shutter” device A “shutter” device (cod.976DX010000001) is available for the machine. This device prevents the insertion of paper or foreign objects into the outlet of the paper. See paragraph 8.1 for the characteristics of the compatible paper. The kit includes (see igure): 1. Instruction sheet 2.
11 ALIGNMENT The device is provided with sensors for the use of alignment notch in order to handle rolls of tickets with pre-printed ields and a ixed length. All alignment sensors are “relection” sensors: this kind of sensor emits a band of light and detects the quantity of light relected to it. The presence of the notch is therefore detected by the amount of light that returns to the sensor, considering that the light is relected by the white paper and absorbed by the black mark. The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.
Black mark printed on the Relection Bottom non-thermal side of paper Black mark printed on the Relection Top Side * thermal side of paper * only for models with upper notch sensor and with VKP80III emulation enabled. Sensor 2 (optional) Sensor 1 The following igures show the usable format of paper and the corresponding sensors used for alignment:...
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paper with black mark on the non-thermal side paper with black mark on the thermal side In standard model, the detection of black mark is performed In model with optional sensor, the detection of black mark is performed on the thermal side of paper by the ixed sensor. on the non-thermal side of paper by the mobile sensor. direction direction of paper...
11.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “Notch/B.Mark Position” pa- rameter is set to a value other than “Disabled”...
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The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two notches, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Notch/B.Mark Threshold”...
The “alignment point” is deined as the position inside the ticket to use for the notch alignment. The distance between the notch edge and the alignment point is deined as “Notch Distance”. Referring to the front of the notch, the value of “Notch Distance” varies according to emulation set: - VKP80III emulation: “Notch/Distance” value varies from -5 mm minimum and 99.9 mm maximum - VKP80II emulation: “Notch/Distance” value varies from 0 mm minimum and 32 mm maximum.
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The following igure shows an example of paper with alignment point set by a positive value of “Notch Distance” (“Notch Distance” = + A): Alignment Notch point front PRINTING DIRECTION To set a negative value of the “Notch Distance” parameter is useful in cases where the alignment point refers to the notch printed on the previous ticket. In the following images, the value of “Notch Distance” parameter is set to -A. Notch Alignment front...
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B = 15.3 mm = distance between the the printing line and the mobile alignment sensors (bottom). C = 11.8 mm = distance between the mobile alignment sensor (bottom) and the upper alignment sensor (optional). VKP80II, VKP80III emulation To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Dis- tance” parameter (see par. 6.4).
“Value for the paper recovery after a cut” in VKP80II emulation= 0 mm, “Value for the paper recovery after a cut” in VKP80III emulation = variable from 0 mm (default value) to 11.9 mm according to the settings of 0x1C 0xC1 command (see Command Manual) H ...
PRINTER SETTINGS 1 «••••••••» 640 ---------------------------------------------------------------------------- PRINTHEAD WORKING GOOD! PRINTER TYPE ........VKP80III Barcode Reader ........Not present LED bar RGB (hardware) ......Not present Print a Setup report (see paragraph 6.1) The Setup report shows the firmware release.
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CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...
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