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Disabling Intel Optane memory
CAUTION:
Do not try to remove the Intel Rapid Storage Technology driver after disabling Intel Optane memory, it will result in a
blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.
NOTE:
Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane
memory or the Intel Optane memory module from the system.
1
On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2
Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3
On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
4
Click Yes if you accept the warning.
The disabling progress is displayed.
5
Click Reboot to complete disabling your Intel Optane memory and restart your computer.
Reinstall Windows using a USB recovery drive
CAUTION:
This process formats the hard drive and removes all data on your computer. Ensure that you back up data on your
computer before beginning this task.
NOTE:
Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage
space.
NOTE:
This process may take up to an hour to complete and your computer will restart during the recovery process.
1
Connect the USB recovery drive to your computer.
2
Restart your computer.
3
Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A Preparing one-time boot menu message appears.
4
After the boot menu loads, select the USB recovery device under UEFI BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5
Choose your keyboard layout.
6
In the Choose an option screen, click Troubleshoot.
7
Click Recover from a drive.
8
Choose one of the following options:
•
Just remove my files to do a quick format.
•
Fully clean the drive to do a complete format.
9
Click Recover to start the recovery process.
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
CAUTION:
Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
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Troubleshooting
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