Dell G3 3590 Service Manual
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Dell G3 3590 Service Manual

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Dell G3 3590
Service Manual
Regulatory Model: P89F
Regulatory Type: P89F001

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Summary of Contents for Dell G3 3590

  • Page 1 Dell G3 3590 Service Manual Regulatory Model: P89F Regulatory Type: P89F001...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2019 - 05 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Safety instructions............................6 Before working inside your computer..........................6 Before you begin ................................. 6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................7 Components of an ESD field service kit........................7 ESD protection summary ............................8 Transporting sensitive components..........................8 Lifting equipment ................................
  • Page 4 Installing the speakers............................... 35 WLAN card..................................36 Removing the WLAN card............................36 Installing the WLAN card............................37 Power-adapter port................................. 38 Removing the power-adapter port.......................... 39 Installing the power-adapter port..........................39 I/O board...................................40 Removing the I/O board............................40 Installing the I/O board.............................. 41 Display assembly................................
  • Page 5 Flea power release................................71 Wi-Fi power cycle................................72 Using Game Shift................................72 Enabling Game Shift..............................72 Disabling Game Shift..............................72 Installing Game Shift after reinstalling the operating system................73 Keyboard shortcuts................................73 6 Getting help and contacting Dell........................76 Self-help resources................................76 Contacting Dell................................. 76 Contents...

  • Page 6: Safety Instructions

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Protection Summary

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 9: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 10: Removing And Installing Components

    Identifier GUID-7FBB11D7-9820-47BB-AFAA-48FA912314D9 Status Released Removing and installing components Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A Status Released Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 11: Base Cover

    Component Secured to Screw type Quantity Screw image Hard-drive assembly Palm rest and keyboard M2x3 assembly Hard-drive bracket Hard-drive assembly M3x3 Left fan Palm rest and keyboard M2x3 assembly Right fan Palm rest and keyboard M2x3 assembly Wireless-card bracket System board M2x3 Touchpad bracket Palm rest and keyboard...
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps Loosen the four captive screws on the base cover. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. Using a plastic scribe, moving in an anti-clockwise direction beginning from the top left corner, pry the base cover. Lift the base cover off the palm-rest and keyboard assembly.

  • Page 14: Battery

    In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and resellers. Identifier GUID-EAB97C01-EE83-4790-8A4E-CFC47478A0C4 Status Released Removing the battery...

  • Page 15: Installing The Battery

    Steps Disconnect the battery cable from the system board. Remove the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Lift the battery off the palm-rest and keyboard assembly. Identifier GUID-63292BF2-6AA9-4B2C-9239-649FCF55BFDF Status Released Installing the battery Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 16: Memory Modules

    Steps Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Connect the battery cable to the system board. Next steps Install the base...

  • Page 17: Installing The Memory Module

    Steps Turn the mylar to find the memory module. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. Remove the memory module from the memory-module slot. Identifier GUID-B40EB3A3-365A-4DD9-82C8-68B68AB90B07 Status Released Installing the memory module...

  • Page 18: Coin-Cell Battery

    Steps Turn the mylar to find the memory-module slot. Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 19: Installing The Coin-Cell Battery

    Remove the base cover. Remove the battery. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps Using a plastic scribe, push the coin-cell battery from the right to release it. Gently lift the coin-cell battery out from the system board.

  • Page 20: Solid-State Drive/Intel Optane Memory Module

    Steps With the positive-side facing up, align the coin-cell battery to the slot on the palm-rest and keyboard assembly. Insert the coin-cell battery at an angle back into the slot on the palm-rest and keyboard assembly. Next step Install the battery. Install the base cover.
  • Page 21 Removing and installing components...

  • Page 22: Installing The Solid-State Drive/Intel Optane Memory Module

    Steps Locate the solid-state drive/Intel Optane memory module on your computer. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane memory module to the system board. Slide and lift the solid-state drive/Intel Optane memory module off the solid-state drive/Intel Optane memory module slot on the system board.

  • Page 23: Hard Drive

    Steps Align the notches on the solid-state drive/Intel Optane memory module with the solid-state drive/Intel Optane memory module slot on the system board. Slide the solid-state drive/Intel Optane memory module into the solid-state drive/Intel Optane memory module slot on the system board.

  • Page 24: Removing The Hard Drive

    Identifier GUID-74F7EEC5-C9C5-4253-947E-0749989B6665 Status Released Removing the hard drive Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 25 Removing and installing components...

  • Page 26: Installing The Hard Drive

    Steps Open the latch and disconnect the hard-drive cable from the system board. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly. Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly. Disconnect the interposer from the hard-drive assembly.
  • Page 27 Removing and installing components...

  • Page 28: Heat Sink

    Steps Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Connect the interposer to the hard-drive assembly. Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.

  • Page 29: Installing The Heat Sink

    Steps In the reverse sequential order (8>7>6>5>4>3>2>1), loosen the eight captive screws that secure the heat sink to the system board. Peel the tape that secures the heat sink to the system board. Lift the heat sink off the system board. Identifier GUID-1D068D1E-AE28-46D4-A78E-FD694CD80609 Status...

  • Page 30: Fans

    NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved. Steps Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. In sequential order (as indicated on the heat sink), tighten the eight captive screws that secure the heat sink to the system board.

  • Page 31: Removing The Left Fan

    Identifier GUID-44E0EF5F-8E7A-4D6B-A395-8F86F3BFF0EA Status Released Removing the left fan Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. About this task The following image indicates the location of the left fan and provides a visual representation of the removal procedure. Steps Note the routing of the WLAN cable and remove the WLAN cable from the left fan.

  • Page 32: Installing The Left Fan

    Remove the base cover. Remove the battery. About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure. Steps Disconnect the right-fan cable from the system board. Peel the tape that secures the right fan to the system board. Remove the two (M2x3) screws that secure the right fan to the system board.

  • Page 33: Installing The Right Fan

    Steps Align and place the left fan on the palm-rest and keyboard assembly. Route the WLAN cable through the routing guides on the fan. Connect the left-fan cable to the system board. Attach the tape to the left fan to secure it to the system board. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly.

  • Page 34: Speakers

    Steps Align and place the right fan on the palm-rest and keyboard assembly. Connect the right-fan cable to the system board. Attach the tape to the right fan to secure it to the system board. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. Next step Install the battery.

  • Page 35: Installing The Speakers

    Steps Disconnect the speaker cable from the system board. Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.

  • Page 36: Wlan Card

    Steps Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 37: Installing The Wlan Card

    About this task The following image indicates the location of the WLAN card and provides a visual representation of the removal procedure. Steps Remove the screw (M2x3) that secures the WLAN card to the system board. Remove the bracket that secures the WLAN card to the system board. Disconnect the antenna cables from the WLAN card.

  • Page 38: Power-Adapter Port

    Steps Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 39: Removing The Power-Adapter Port

    Identifier GUID-251632D1-688A-4409-906D-6800BA81A6F7 Status Released Removing the power-adapter port Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure. Steps Remove the two screws (M2x3) on the power-adapter port bracket that secure the power-adapter port to the system board.

  • Page 40: I/O Board

    About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure. Steps Place the power-adapter port into the slot and adhere the power-adapter port cable on the palm rest and keyboard assembly. Connect the power-adapter port cable to the system board.

  • Page 41: Installing The I/O Board

    Remove the battery. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps Lift the latch to disconnect the I/O-board cable from the I/O board. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. Lift the I/O board off the palm-rest and keyboard assembly.

  • Page 42: Display Assembly

    About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps Align and place the I/O board on the palm-rest and keyboard assembly. Install the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. Connect the I/O-board cable to the I/O board.

  • Page 43: Removing The Display Assembly

    Identifier GUID-93FD762A-AEE6-4771-ADFA-B59846B4BE9F Status Released Removing the display assembly Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the WLAN card. About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure. Removing and installing components...

  • Page 44: Installing The Display Assembly

    Steps Place the computer on a flat surface near the edge with its display assembly perpendicular to the palm-rest and keyboard assembly. Using the pull tab, disconnect the display cable from the system board. Remove the four screws (M2.5x5) that secure the display hinges to the system board. Lift the display assembly upwards to separate it from the palm-rest and keyboard assembly.
  • Page 45 Steps Place the palm-rest and keyboard assembly on a flat surface near the edge. Align and place the display assembly perpendicularly onto the palm-rest and keyboard assembly. Install the four screws (M2.5x5) to secure the display hinges to the system board. Connect the display cable on to the connector on the system board.

  • Page 46: System Board

    Identifier GUID-46B53388-5C4F-4861-92E0-6AE357EE9CBF Status Released System board Identifier GUID-204C5111-9521-4463-8902-2C2D224FD498 Status Released Removing the system board Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the solid-state drive/Intel Optane memory module. Remove the WLAN card.
  • Page 47 Removing and installing components...

  • Page 48: Installing The System Board

    Steps Open the latch and disconnect the hard drive cable from the system board. Open the latch and disconnect the power-button cable from the system board. Open the latch and disconnect the battery cable from the system board. Open the latch and disconnect the keyboard cable from the system board. Disconnect the speaker cable from the system board.
  • Page 49 Steps Connect the I/O board cable to the system board. Turn the system board to the front and align and place the system board on the palm-rest and keyboard assembly. Connect the speaker cable to the system board. Open the latch and connect the keyboard cable to the system board. Open the latch and connect the battery cable to the system board.

  • Page 50: Touchpad

    Identifier GUID-775EE71A-A503-47AD-AC10-E85111BEF34A Status Released Touchpad Identifier GUID-B12E7002-497F-4B17-AD1D-70B26876034B Status Released Removing the touchpad Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the solid-state drive/Intel Optane memory module. Remove the WLAN card. Remove the left fan.

  • Page 51: Installing The Touchpad

    Steps Remove the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly Lift the touchpad bracket off the palm-rest and keyboard assembly. Peel the tapes from the touchpad. Remove the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. Lift the touchpad off the palm-rest and keyboard assembly.

  • Page 52: Palm-Rest And Keyboard Assembly

    Install the heat sink. Install the left fan. Install the right fan. Install the WLAN card. Install the solid-state drive/Intel Optane memory module. Install the battery. Install the base cover. Follow the procedure in After working inside your computer. Identifier GUID-4AAEA62D-3F30-4E6E-ADEC-AD46B79B8EA6 Status Released...

  • Page 53: Installing The Palm-Rest And Keyboard Assembly

    Identifier GUID-AB00DC65-3DED-482C-B335-DFD57932D3A8 Status Released Installing the palm-rest and keyboard assembly Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next step Install the system board.
  • Page 54 Install the touchpad. Install the board. Install the hard drive. Install the solid-state drive/Intel Optane memory module. Install the right fan. Install the left fan. Install the WLAN card. Install the memory modules. Install the battery. Install the base cover. Follow the procedure in After working inside your computer.

  • Page 55: Device Drivers

    Identifier GUID-C959B142-CF42-4306-A9EA-A640C509AB98 Status Released Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Identifier GUID-925A39C4-0B26-40F8-9404-94B0BFCC4742 Status Released Video drivers In the Device Manager, check if the video driver is installed.

  • Page 56: Intel Virtual Button Driver

    Identifier GUID-E13FC788-9CE7-4370-AFF0-51C6169ADAC3 Status Released Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. Identifier GUID-543661C6-4009-4F1B-BB4F-6CF5FF28149D Status Released Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed.

  • Page 57: System Setup

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 58: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...
  • Page 59 Overview Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Ownership Tag Displays the ownership tag of the computer. Signed Firmware Update Displays whether the signed firmware update is enabled. Battery Displays the battery health information.
  • Page 60 Table 4. System setup options—Boot options menu Boot options Advanced Boot Options Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: OFF. Boot Mode Boot Mode: UEFI only Displays the boot mode of this computer. Enable Boot Devices Enables or disables boot devices for this computer.
  • Page 61 System Configuration Drive Information Displays the information of various onboard drives. Miscellaneous Devices Enables or disables various onboard devices. Enable Camera Enables or disables the camera. Default: ON. Keyboard Illumination Configures the operating mode of the keyboard illumination feature. Default: Disabled. The keyboard illumination will always be off. Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer.
  • Page 62 Security Allow Wireless Switch Changes Enables or disables changes to the setup option when an Administrator password is set. Default: OFF. Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages. Computrace Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software.
  • Page 63 Secure Boot NOTE: Deployed Mode should be selected for normal operation of Secure Boot. Table 9. System setup options—Expert Key Management menu Expert Key Management Enable Custom Mode Enables or disables the keys in the PK, KEK, db, and dbx security key databases to be modified.
  • Page 64 Power Management Enable Advanced Battery Charge Enables Advanced Battery Charge Configuration from the beginning of the day to a Configuration specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF. Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 65 POST Behavior Default: Thorough. Performs complete hardware and configuration initialization during boot. Fn Lock Options Enables or disables the Fn lock mode. Default: ON. Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the Lock Mode F1-F12 keys scan the code for their secondary functions.

  • Page 66: Clearing Cmos Settings

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console and Threshold for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 67: Clearing Bios (System Setup) And System Passwords

    Released Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 68: Troubleshooting

    Released Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 69: System Diagnostic Lights

    Identifier GUID-215FECAB-328D-40F9-8731-750BE6594708 Status Released System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. •...

  • Page 70: Enabling Intel Optane Memory

    Flashing BIOS (USB key) Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. Troubleshooting...

  • Page 71: Flashing The Bios

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 72: Wi-Fi Power Cycle

    Identifier GUID-7D2143EA-2C62-498E-97AF-DCEF3DA56624 Status Released Wi-Fi power cycle About this task If your computer is unable to access the Internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 73: Installing Game Shift After Reinstalling The Operating System

    After you have reinstalled the operating system, Alienware Command Center, and Alienware OC Controls, install Game Shift: Go to Dell support site www.dell.com/support. Enter Dell G3 3590 and click Search. Click Drivers & downloads. Download and install Alienware Command Center.
  • Page 74 Function key Redefined key (for multimedia control) Behavior Play previous track/chapter Play/Pause Play next track/chapter Enable/disable Game Shift Switch to external display Search Toggle keyboard backlight (optional) NOTE: Non-backlight keyboards have the F10 function key without the backlight icon. In this case, the function key does not toggle the keyboard backlight function.
  • Page 75 Function key Behavior Toggle between power and battery-status light/hard-drive activity light System request Open application menu Toggle fn-key lock Page up Page down Home Troubleshooting...

  • Page 76: Getting Help And Contacting Dell

    GUID-79104453-0F4A-4408-A5D4-44ABDDD02CAE Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com...
  • Page 77 Availability varies by country/region and product, and some services may not be available in your country/region. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Getting help and contacting Dell...

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