Dell G5 15 5500 Service Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Laptop
  5. G5 15 5500
  6. Service manual
Dell G5 15 5500 Service Manual

Dell G5 15 5500 Service Manual

Hide thumbs Also See for G5 15 5500:
Table of Contents

Advertisement

Quick Links

Download this manual
Dell G5 15 5500
Service Manual
Regulatory Model: P89F
Regulatory Type: P89F003
May 2021
Rev. A04

Advertisement

Table of Contents
loading

Related Manuals for Dell G5 15 5500

Summary of Contents for Dell G5 15 5500

  • Page 1 Dell G5 15 5500 Service Manual Regulatory Model: P89F Regulatory Type: P89F003 May 2021 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Before you begin ................................6 Safety instructions................................6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................7 Transporting sensitive components..........................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................
  • Page 4 Coin-cell battery................................36 Removing the coin-cell battery..........................36 Installing the coin-cell battery..........................37 Power-adapter port................................38 Removing the power-adapter port..........................38 Installing the power-adapter port..........................39 Fans...................................... 39 Removing the left fan..............................39 Installing the left fan..............................40 Removing the right fan............................... 41 Installing the right fan..............................42 Heat sink....................................43 Removing the heat sink..............................43 Installing the heat sink..............................44...
  • Page 5 Updating the Dell BIOS in Linux and Ubuntu environments................74 Chapter 5: Troubleshooting......................75 Recovering the operating system..........................75 System diagnostic lights..............................75 Enabling Intel Optane memory............................76 Disabling Intel Optane memory............................76 Flea power release................................77 WiFi power cycle................................77 Chapter 6: Getting help and contacting Dell................78...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Flat-head screwdriver ●...

  • Page 10: Major Components Of Inspiron 5500

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Hard-drive bracket Hard-drive assembly M3x3 Left fan Palm-rest and keyboard M2x3 assembly Right fan Palm-rest and keyboard M2x3 assembly Wireless-card bracket System board M2x3 Touchpad bracket Palm-rest and keyboard M2L2 Big Head assembly Power button with...
  • Page 11 1. Base cover 2. Power-adapter port 3. Right Fan 4. Heat sink 5. Memory module (DIMM1) 6. Memory module (DIMM2) 7. System board 8. Hard drive 9. Battery 10. Speakers 11. Touchpad 12. Touchpad bracket 13. Display assembly 14. Palm-rest and keyboard assembly 15.

  • Page 12: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.
  • Page 13 Removing and installing components...

  • Page 14: Installing The Base Cover

    Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the base cover.
  • Page 15 Removing and installing components...

  • Page 16: Light Bar

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Connect the LED cable to the system board, if applicable. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 17: Installing The Light Bar

    About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Steps 1. Remove the seven screws (M2x3) that secure the light bar to the base cover. 2. Lift the light bar off the base cover. Installing the light bar Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 18: Memory Module

    Steps 1. Align the screw holes on the light bar with the screw holes on the base cover. 2. Replace the seven screws (M2x3) that secure the light bar to the base cover. Next steps 1. Install the base cover. 2.

  • Page 19: Installing The Memory Module

    Steps 1. Turn the mylar to find the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Solid-State Drive-M.2 Slot One

    Steps 1. Turn the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 21: Installing The 2230 Solid-State Drive In M.2 Slot One

    The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x3) that secure the thermal shield to the solid-state drive and the system board. 2.
  • Page 22 Steps 1. Slide the solid-state drive mounting bracket into the slot on the system board, if it is not installed. 2. Align the notches on the solid-state drive with the SSD1 slot on the system board. 3. Slide the solid-state drive into the SSD1 slot on the system board. 4.

  • Page 23: Removing The 2280 Solid-State Drive/Intel Optane In M.2 Slot One

    Removing the 2280 solid-state drive/Intel Optane in M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may be shipped with one of the following: ●...

  • Page 24: Solid-State Drive-M.2 Slot Two

    About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may be shipped with one of the following: ● One hard drive and one 2230 or 2280 solid-state drive ●...

  • Page 25: Installing The 2280 Solid-State Drive In M.2 Slot Two

    2. Remove the base cover. About this task The following image indicates the location of the 2280 solid-state drive in M.2 slot two and provides a visual representation of the removal procedure. NOTE: Depending on the configuration ordered, your computer may be shipped with one of the following: ●...

  • Page 26: Hard Drive

    Steps 1. Align the notches on the solid-state drive with the SSD2 slot on the system board. 2. Slide the solid-state drive into the SSD2 slot on the system board. 3. Place the solid-state drive bracket on the solid-state drive. 4.

  • Page 27: Installing The Hard Drive

    Steps 1. Open the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. 4.
  • Page 28 ● One 2230 solid-state drive and one 2280 solid-state drive Steps 1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. 2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 3.

  • Page 29: Battery

    Battery Removing the 3-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1.

  • Page 30: Removing The 4-Cell Battery

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 31: Installing The 4-Cell Battery

    Steps 1. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 32: Wireless Card

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 33: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 34 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 35: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 36: Coin-Cell Battery

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 37: Installing The Coin-Cell Battery

    Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 38: Power-Adapter Port

    Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 39: Installing The Power-Adapter Port

    Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure.

  • Page 40: Installing The Left Fan

    About this task The following image indicates the location of the left fan and provides a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the system board. 2. Note the routing of the WLAN cable and remove the WLAN cable from the left fan. 3.

  • Page 41: Removing The Right Fan

    Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Route the WLAN cable through the routing guides on the fan. 3. Connect the left-fan cable to the system board. 4. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. Next steps 1.

  • Page 42: Installing The Right Fan

    About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure. Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two (M2x3) screws that secure the right fan to the system board. 3.

  • Page 43: Heat Sink

    Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1.

  • Page 44: Installing The Heat Sink

    Steps 1. In the reverse sequential order (8>7>6>5>4>3>2>1), loosen the eight captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

  • Page 45: I/O Board

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the eight captive screws that secure the heat sink to the system board.

  • Page 46: Installing The I/O Board

    3. Remove the left fan. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Lift the latch to disconnect the I/O-board cable from the I/O board. 2.

  • Page 47: Display Assembly

    Steps 1. Align and place the I/O board on the palm-rest and keyboard assembly. 2. Install the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the I/O board. Next steps 1.
  • Page 48 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the display cable from the system board. 2. Remove the four screws (M2.5x5) that secure the display hinges to the system board. 3.

  • Page 49: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
  • Page 50 Steps 1. Align the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the display hinges with screw holes on the system board. 3. Replace the four screws (M2.5x5) that secure the display hinges to the system board. 4.

  • Page 51: System Board

    2. Install the base cover. 3. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4.
  • Page 52 Steps 1. Open the latch and disconnect the power-button cable from the system board. Removing and installing components...

  • Page 53: Installing The System Board

    2. Open the latch and disconnect the keyboard cable from the system board. 3. Open the latch and disconnect the keyboard-backlight cable from the system board. 4. Open the latch and disconnect the touchpad cable from the system board. 5. Remove the two (M2x3) screws that secure the USB Type-C bracket to the system board. 6.
  • Page 54 Steps 1. Connect the I/O board cable to the system board. 2. Turn the system board to the front and align and place the system board on the palm-rest and keyboard assembly. 3. Replace the two (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 4.

  • Page 55: Fingerprint Reader Daughter-Board

    7. Install the battery. 8. Install the base cover. 9. Follow the procedure in After working inside your computer. Fingerprint reader daughter-board Removing the power button with fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2.

  • Page 56: Installing The Power Button With Fingerprint Reader

    Installing the power button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 57: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the solid-state drive/Intel Optane. 5. Remove the WLAN card. 6. Remove the right fan. 7.

  • Page 58: Installing The Touchpad

    Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.

  • Page 59: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory modules. 5. Remove the WLAN card. 6.
  • Page 60 About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the power-adapter port. 3. Install the display assembly. 4. Install the heat sink. 5. Install the speakers. 6. Install the touchpad. 7.

  • Page 61: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 62: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 63: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 64 Table 4. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
  • Page 65 Table 6. System setup options—System Configuration menu System Configuration Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately.
  • Page 66 Table 6. System setup options—System Configuration menu (continued) System Configuration Default: ON. Table 7. System setup options—Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Brightness on AC power Sets the screen brightness when the computer is running on AC power.
  • Page 67 Table 8. System setup options—Security menu (continued) Security NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Enable Strong Passwords Enables or disables strong passwords. Default: OFF. Password Configuration Control the minimum and maximum number of characters that are allowed for Admin and System passwords.
  • Page 68 Table 11. System setup options—Performance menu (continued) Performance Default: ON. Multi-Core Support Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. Default: All Cores. Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.
  • Page 69 Table 13. System setup options—Wireless menu (continued) Wireless WLAN Default: ON. Bluetooth Default: ON. Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. WLAN Default: ON. Bluetooth Default: ON. Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots.
  • Page 70 Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 71: Flashing The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 72: Assigning A System Setup Password

    Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.

  • Page 73: Clearing Bios (System Setup) And System Passwords

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 74: Updating The Dell Bios In Linux And Ubuntu Environments

    8. Follow the on-screen instructions to complete the BIOS update. Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/kbdoc/ 000131486. System setup...

  • Page 75: Chapter 5: Troubleshooting

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 76: Enabling Intel Optane Memory

    Table 20. LED codes (continued) Diagnostic light codes Problem description PCI, video card/chip failure Recovery image not found Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Camera status light: Indicates whether the camera is in use. ●...

  • Page 77: Flea Power Release

    The disabling progress is displayed. 5. Click Reboot to complete disabling your Intel Optane memory and restart your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 78: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

This manual is also suitable for:

P89f

Table of Contents