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Appendix I Troubleshooting
If you encounter problems while using the phone, or if it performs erratically, you can consult the
information in the following table. If a particular problem cannot be resolved by using the following
information, contact the dealer where you purchased the phone.
Problem
Poor
reception
Echo
or
noise
Battery not
charging
properly
Possible causes
The network signal is too
weak at your current location,
for example, in a basement or
near a tall building, because
wireless transmissions cannot
effectively reach it.
The network is busy at the
current time, for example,
during peak times, because
there
may be
too
network
traffic
to
additional calls.
You are too far away from a
base station for your service
provider.
Poor network trunk quality on
the
part
of
your
provider.
Poor
local
telephone
quality
The battery or battery charger
is damaged.
The temperature of the phone
is below -10°C or higher than
55°C.
Poor contact between the
battery and charger.
Possible solution
Move to a location where the
network signal can be properly
received.
Avoid using the phone at such time,
or try again after waiting a short
time.
much
handle
You can request a service area
map from your service provider.
Press the ending key and dial
service
again. You may be switched to a
better-quality
phone line.
line
Press the ending key and dial
again. You may be switched to a
better-quality
phone line.
Contact the dealer.
Adjust
the
environment to avoid extremes of
temperature.
Check all connectors to make sure
all connections have been properly
made.
38
network
trunk
or
network
trunk
or
battery
charging
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