Appendix I: Troubleshooting - Videocon V1302 User Manual

APPENDIX I: TROUBLESHOOTING

If you encounter problems while using the phone or if it performs erratically, you can consult the
information in the following table. If a particular problem cannot be resolved by using the following
information, contact the dealer from whom you purchased the phone.
Problems Possible causes
Poor The network signal is too weak at your
reception current location, for example, in a
basement or near a tall building, wireless
transmissions cannot reach effectively.
The network is busy at the current time,
for example, during the peak times, there
may be too much of network traffi c to
handle additional calls.
You are too far from a base station
for your service provider.
Echo or noise Poor network trunk quality on the part of
your service provider.
Poor local telephone line quality
Battery The battery or battery charger is damaged. Contact the dealer.
not charging The temperature of the phone is below -
properly 10°C or higher than 55°C.
Poor contact between the battery and
charger.
Shortened The standby time is related to your
service provider system confi guration.
The same phone used with different
service providers' systems will not provide
exactly the same length of standby time.
The battery is depleted. In high
temperature environments, battery life
gets shortened.
Possible solutions
Move to a location where you can
receive the network signal properly.
Avoid using the phone at such time or
try again after waiting for a while.
You can request a service area map
from your service provider.
Press the ending key and dial again.
You may be switched to a better quality
network trunk or phone line.
Press the ending key and dial again.
You may be switched to a better
quality network trunk or phone line.
Adjust the battery charging
environment to avoid extremes of
temperature.
Check all connectors to make sure all
connections have been made properly.
If you are located in an area where
signaling is weak, temporarily switch
off the phone.
Use a new battery.
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