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APPENDIX I: TROUBLESHOOTING
If you encounter problems while using the phone, or if it performs erratically, you
can consult the information in the following table. If a particular problem cannot
be resolved by using the following information, contact the dealer from whom you
purchased the phone.
Problems
Possible causes
Poor
The network signal is too weak at your
reception
current location, for example, in a
basement or near a tall building, because
wireless transmissions cannot effectively
reach there.
The network is busy at the current time,
for example, during peak times there may or try again after waiting for a while.
be too much of network traffi c to
handle additional calls.
You are too far away from a base station
for your service provider.
Echo or noise Poor network trunk quality on the part of
your service provider.
Poor local telephone line quality
Battery not
The battery or battery charger is damaged. Contact the dealer.
charging
The temperature of the phone is below -
properly
10°C or higher than 55°C.
Poor contact between the battery and
charger.
Shortened
The standby time is related to your
standby time
service provider system confi guration.
The same phone used with different
service providers' systems will not provide
exactly the same length of standby time.
The battery is depleted. In high
temperature environments, battery life
gets shortened.
Possible solutions
Move to a location where you can
received the network signal properly.
Avoid using the phone at such time,
You can request a service area map
from your service provider.
Press the ending key and dial again.
You may be switched to a better
quality network trunk or phone line.
Press the ending key and dial again.
You may be switched to a better
quality network trunk or phone line.
Adjust the battery charging
environment to avoid extremes of
temperature.
Check all connectors to make sure all
connections have been made properly.
If you are located in an area where the
signal is weak, temporarily switch
off the phone.
Use a new battery.
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