Ingenico iCT220, iCT250 Quick Reference Manual

CREDIT SALE CREDIT REFUND
• Press 1 • Press
• Choose CREDIT • Choose
- Select the desired card type • Enter refund amount and press
• Enter sale amount and press ENTER • Swipe customer card, insert customer
- Enter surcharge amount and press ENTER card, or enter card number and press
• Swipe or insert customer card ENTER
- Select the desired language - Enter expiration date (MMYY)
- Have customer enter PIN on PIN pad and press
ENTER
and press - Select the desired language
• Terminal dials out, and receipt prints • Terminal displays Captured,
- Remove the card and receipt prints
- Remove the card
MAIL/PHONE SALE
DEBIT REFUND
• Press 1
• Choose CREDIT • Press
- Select the desired card type • Choose
ENTER
• Enter sale amount and press • Enter refund amount and press
- Enter surcharge amount and press ENTER • Enter original transaction date
• Enter card number and press ENTER (MMDDYY) and press
• Enter expiration date (MMYY) and press • Enter original transaction time
ENTER (HHMMSS) and press
• Card present? Choose YES or NO • Swipe or insert customer card
- Enter V-Code/CID Code and press - Select the desired language
ENTER, or press ENTER to bypass • Have customer enter PIN on PIN pad
- If bypassed, Choose V-Code option: and press
1 (Unreadable), 2 (Not Present), 3 (Not • Terminal dials out, and receipt prints
Provided) - Remove the card
- Enter street address number and press
ENTER, or press ENTER to bypass
REVERSAL
• Enter Zip Code and press ENTER, or press
• Press
ENTER to bypass
• Choose a search option
• Terminal dials out, and receipt prints
• Enter retrieval information and
press
DEBIT SALE
• Choose
• Press 1 • Press
• Choose DEBIT • Terminal dials out, and receipt prints
• Enter sale amount and press ENTER
• Enter tip amount and press ENTER
• Swipe or insert customer card
- Select the desired language
- Enter cash back amount and press
ENTER, or press ENTER to bypass
• Press ENTER to accept total
• Have customer enter PIN on PIN pad
and press ENTER
• Terminal dials out, and receipt prints
- Remove the card
TERMINAL MESSAGES
2 AMOUNT DUE/BALANCE DUE:
CREDIT authorization has occurred. Ask
ENTER customer for another form of payment
for the remaining balance of the sale.
Press ENTER to print the receipt.
Pressing CANCEL will not void the
transaction.
ENTER AVS (ADDRESS VERIFICATION SERVICE):
the street address and ZIP code entered
match the customer's billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
Use Code 10 procedure. Call the Voice
Authorization Center.
2
CARD SWIPE ERROR:
DEBIT
read. Swipe card again or manually key-
ENTER
in account number.
COMM ERROR: A communication error has
ENTER
occurred. Check line connections, call
Help Desk.
ENTER
GB (NUMBER): Good batch. Batch
transmission accepted.
MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
ENTER
Debit cards may not be manually keyed-
in.
QD (NUMBER) OR RB (NUMBER):
Duplicating or Rejected Batch. Call Help
Desk.
3
RECORD NOT FOUND:
found in terminal batch.
SETTLE FAILED, RETRY:
ENTER
Help Desk.
SELECT
V-CODE: Verification Code. A 3-4 digit
ENTER to accept transaction
non-embossed number found on card
signature panel or near embossed
account number on front. V-code may
be prompted for on a manually-entered
transaction.
0300021
V040716
© 2016 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
AUTOMATIC DOWNLOADS
A partial With this application, downloads are
automatically initiated by the terminal
at a preset time and date. Some
automatic downloads will require the
terminal to be re-authenticated. Any
manual configurations performed on the
terminal will be reset after a download.
Checks if
Hold the card.
Magnetic stripe did not
Current
Quit
Invoice number is not
Settlement failed, call
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
www.tsysacquiring.com
Quick
Reference
Guide
INGENICO®
iCT220, iCT250, iWL220, iWL250
IMGEMV3
R E T A I L