Brady i5100 User Manual page 37

Problem
Print image has
smears or voids
Printer does not stop
after transfer ribbon
runs out
Printer prints a
sequence of charac-
ters instead of the
label format.
Printer transports
label media, but trans-
fer ribbon does not
move.
Printer only prints
each second label
Vertical white lines in
the print image
Horizontal white lines
in the print image
Print image is irregu-
lar, one side is lighter.
BradyPrinter i5100
Cause
Printhead is dirty.
Temperature too high.
Unsuitable combination of labels and
transfer ribbon.
Thermal printing is chosen in the soft-
ware.
Printer is in ASCII dump mode.
Transfer ribbon incorrectly inserted.
Unsuitable combination of labels and
transfer ribbon.
Setting of the size in the software is
too large.
Printhead is dirty.
Printhead is defective (failure of heat
elements)
Printer is used with the backfeed >
smart in the cut Tear-off mode.
Printhead is dirty.
Corrective Action
Clean the printhead.
Decrease temperature via software.
Use different type of ribbon.
Change to thermal transfer printing.
Cancel the ASCII dump mode.
Check and, if necessary, correct the
transfer ribbon web and the orienta-
tion of the label side.
Use different type of ribbon.
Change the size in the software.
Clean the printhead.
Change the printhead.
Call for service. The printhead should
always be replaced by a qualified and
properly trained technician.
Set the backfeed > always in the
setup.
Configuration Manual.
Clean the printhead.
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