Corrective Actions For Error - Hitachi Compute Rack CR 210H User Manual

Corrective actions for error

This section describes how to take action depending on the symptom of an error
or a system unit failure.
Specific problems and corrective actions
This section lists problems that cause abnormal operation of the system unit or
peripheral, and the actions to be taken.
If the system does not recover from a failure even when the following actions are
taken, contact the sales representative or maintenance personnel.
Table 6-2: Problems and actions
No
The POWER LED does not light.
1
(The power is not turned on).
Abnormal heat or smoke, or a
2
short circuit occurred.
An error message appears at the
3
start time.
The ERROR LED on the system
4
unit lights.
Memory capacity is smaller than
5
the actual one.
Internal device does not work
6
(HDD, DVD-ROM).
The keyboard is out of order,
some of the keys are unusable,
7
or the mouse does not work
normally.
8 Serial port does not operate.
Problems
Troubleshooting
Hitachi Compute Rack 210H User's Guide
Point to be checked and action to be taken
● Check if the AC cable is connected normally. See
Hitachi Compute Rack 210H Getting Started Guide.
● Check if the POWER switch is set to ON.
● Turn off the power immediately and disconnect all the
AC cables.
Contact the sales representative or maintenance
personnel.
● See When an error message appears
● See Errors during use
● Check if memory is installed normally. See Hitachi
Compute Rack 210H CRU Replacement Guide.
● The available memory capacity might decrease due to
the effect of a memory hole.
● Check if the online spare memory function or memory
mirroring function has been set valid. An attempt to
use this function uses part or the half of memory, thus
reducing the capacity. See Hitachi Compute Rack
210H/220H BIOS Guide.
● Check if internal devices are installed normally. See
Hitachi Compute Rack 210H CRU Replacement Guide.
● Check if the system BIOS or RAID BIOS is set up
normally. See Hitachi Compute Rack 210H/220H BIOS
Guide.
● Check if the applicable drive has been installed.
● Check if the keyboard cable is connected normally or if
the mouse cable is connected normally. See Hitachi
Compute Rack 210H Getting Started Guide.
● Check if the system BIOS is set up normally. See
Hitachi Compute Rack 210H/220H BIOS Guide.
on page 6-5.
on page 6-16.
6-3