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Touchsafe® Pro
Wireless Nursecall System
_________________________________________________________________________________________________
Aidcall operates a policy of continual product improvement and
reserves the right to modify the specification of its products.
If any variation to the details in this document are suspected please
contact Aidcall's Technical Support.
Aidcall, a business unit of Legrand Electric Ltd
Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF.
T: +44 (0) 1670 357 431 www.aidcall.co.uk
________________________________________________________________
Installation & User Guide
GSM Modem
Doc No. FM5625 issue C Page 1
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Summary of Contents for Sierra Wireless GL8200
- Page 1 Touchsafe® Pro Wireless Nursecall System _________________________________________________________________________________________________ GSM Modem Installation & User Guide Aidcall operates a policy of continual product improvement and reserves the right to modify the specification of its products. If any variation to the details in this document are suspected please contact Aidcall’s Technical Support.
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Page 2: Table Of Contents
CONTENTS Section Topic Page 1 Product Overview 3 2 Important Safety Instructions 4 3 Regulatory Information 5 4 Maintenance & Care 5 5 GSM Modem Parts 6 6 GSM Modem Installation 7 7 Inserting/Extracting the SIM Card 10 8 Touchsafe Pro Panel Setup 11 9 PC Software Installation 13 10 Running the PC Software 15 11 ... -
Page 3: Product Overview
1. PRODUCT OVERVIEW The GSM Modem allows an Aidcall Customer Services Engineer to connect to a Touchsafe Pro Nursecall panel from a remote PC to perform on line diagnostics. The GSM Modem will normally be connected to the Master Panel as this will have a copy of all the data used to run the system and a full set of system logs. Please note the Modem only allows the site data to be viewed remotely, no changes can be made to the panel setup via the Modem connection. TYPICAL SETUP Remote Site Aidcall Customer Services Router GSM Modem (Fixed IP Address) Internet PC or Laptop 192.168.168.228 Mobile Phone Master Panel ... -
Page 4: Important Safety Instructions
2. IMPORTANT SAFETY INSTRUCTIONS Read and understand these instructions before use. Keep these instructions for future reference. Take care when working on step ladders during installation or service. Do not disassemble this product when connected to a power source. No user serviceable parts inside. Refer all servicing to qualified service personnel. Only use the manufacturer’s Power Supply (Model No. GT‐41062‐1812) supplied with the Modem. This product should be located at least 2 metres away from other electronic equipment. Failure to provide this separation may result in reduced radio range. Do not locate this product above a radiator or other heat source. Do not expose to direct sunlight. Do not submerge in water and do not use in damp or humid conditions. Do not expose this product to dripping or splashing water. Liquids can cause a failure and/or a fire hazard. Clean with a hard‐surface disinfectant wipe or a damp cloth and a non‐abrasive cleaning product. Polish with a dry duster. DO NOT use a wet cloth. Avoid using harsh, abrasive or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches, polishes, etc.) when cleaning this product. At the end of its life this product should be disposed of and recycled in accordance with the environmental regulations. See the Regulatory Information in section 3 below. ... -
Page 5: Regulatory Information
3. REGULATORY INFORMATION This symbol on the product indicates it complies with all relevant EU Directives as required by law. Radio & Telecommunication Terminal Equipment; R&TTE Directive 1999/5/EC Safety of Information Technology Equipment; EN 60950‐1 Electro Magnetic Compatibility; EMC EN 301 489‐1 Restriction of Hazardous Substances; RoHS 2002/95/EC A copy of the complete Declaration of Conformity is available from Sierra Wireless. This symbol on the product indicates it is classed as Electrical or Electronic Equipment and should not be disposed of with other commercial waste at the end of its working life. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU) has been put in place to recycle products using the best available recovery and recycling techniques to minimise impact on the environment, treat hazardous substances and avoid increasing landfill. For product disposal please contact your supplier and check the terms and conditions of the purchase contract and ensure this product is not mixed with other commercial waste for disposal. NTENTS 4. MAINTENANCE & CARE For peace of mind and to ensure your system is maintained to the highest standard Aidcall recommend an annual maintenance contract. This will provide vital assistance in times of need from a nationwide team of trained Service Engineers who specialise in wireless Nursecall systems. A preventative maintenance visit (PMV) is also available from Aidcall, this covers the replacement of all batteries, a full system test, software updates (where applicable) and a Service Certificate. For more information on Maintenance Contract Packages and PMV’s please contact our customer services team on 01670 357431 or visit our website; www.aidcall.co.uk/healthcare/support/maintenance ANNUAL MAINTENANCE ... -
Page 6: Gsm Modem Parts
5. GSM MODEM PARTS The GSM Modem parts are identified below; Aidcall Part No. ZNC520 Power Supply & Adapters Antenna & RF Adapter Modem SIM Card Adaptive Cable Wall Mounted ABS Enclosure ... -
Page 7: Gsm Modem Installation
6. GSM MODEM INSTALLATION The GSM Modem requires connection to the mains supply via a local un‐switched 13A mains socket and a hardwired data connection to the Touchsafe Pro Master Panel. GSM Modem Enclosure Touchsafe Pro Master Panel Plug Top PSU Un‐switched 13A Mains Socket 5m Max 1m Lead (Power) (Data) The Modem is suitable for indoor locations only – NEVER fit externally. The Modem should be fixed to the wall so the top of the enclosure is a minimum of 300mm from the ceiling. ... - Page 8 6. GSM MODEM INSTALLATION Remove the 2 No. M3 x 10mm screws from the top face of the enclosure… A Pozi screwdriver will be required Lift off the smaller top cover and remove the 2 Pozi screws holding the lower cover… Remove 2 Pozi’s from lower cover PULL With the 2 screws removed pull the top edge of the lower cover towards you and it will un‐clip ...
- Page 9 6. GSM MODEM INSTALLATION Select the best location observing the rules shown on page 7 and fix the Modem enclosure to the wall with 4 x No.6 x 1” Pozi screws through the 4 corner fixing holes “A” shown below. 142mm A UP A DATA CONNECTION Plug the 9 pin “D” plug of the 5m long Data Cable into the Touchsafe Pro Master Panel COM1 (as shown below) and route the cable out of the enclosure to the Modem. The 5m cable provided can be cut‐down in length but DO NOT extend any longer. Connect using the colour code below to the 3 screw terminals on the short Data Cable plugged onto the Adaptive Cable inside the Modem enclosure. ...
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Page 10: Inserting/Extracting The Sim Card
7. INSERTING/EXTRACTING THE SIM CARD Insert the SIM Card (Aidcall Part No. W01825) into the Modem SIM socket as shown below... 1. Open the SIM socket flap and prepare the SIM card in the correct position as shown here 2. Slide the SIM card into the SIM socket 3. Push the SIM card all the way in until you hear a click sound ... -
Page 11: Touchsafe Pro Panel Setup
8. TOUCHSAFE PRO PANEL SETUP Go to the Touchsafe Pro Master Panel (ID 1), Logon as an Engineer or Manager and select the GSM Modem option… Figure 1 The configuration screen is shown here. See below for details on setup. Note: this only needs to be set on the Master Panel (ID 1) to which the Modem is connected. Press the Save button then Close to exit. Accept Call From: If the telephone number of the engineer is entered into this test box and an engineer makes a mobile call to the panel, the number will be compared to the incoming call and if there is a match, the panel will initiate an IP connection to the Remote IP Address. Remote IP Address: This is the number of the Router connected to the internet in the initiators building. By default this is set to 82.69.230.11. If required, this can be changed to an IP address chosen by the Engineer. If the IP address has been changed and Aidcall are required to connect, then the user should select the “Connect To Aidcall” checkbox. This will override the IP address shown in the box above it. In the event that a different entry is required, it is possible to add a file to the “Site” directory on the SD card called “AidcallIP.txt”. This file can be set to the required IP address e.g. 10.23.10.45. If this is done, checking the “Connect To Aidcall” checkbox will result in an IP connection being made to the address contained within the file. ... - Page 12 8. TOUCHSAFE PRO PANEL SETUP Text Error To Caller: If the panel cannot make a connection to the remote IP address, an SMS can be sent to the mobile number entered in the “Accept Call From” field. This will indicate the IP address that it is attempting to connect to, the signal strength and the stage of the connection at which the failure occurred, e.g. Signal Strength: The signal strength level can be interrogated by pressing the SIGNAL STRENGTH button. The GSM modem should be positioned to ensure that it has the strongest mobile signal strength. A test call should be made to ensure that the system is fully functional. Clear List: Text can be cleared from the list box by pressing the CLEAR LIST button. The screen image in Figure 1 above shows the message presented when no modem is connected. The other information shows the state of the connection during the call sequence such as Errors and connection states. Save: The settings can be saved to a file so that they are available the next time the GSM is used by pressing the SAVE button. Disconnect In: This shows a countdown period. If no communication is received during a connection from the remote user for approx 2 minutes, the panel will start to disconnect from the remote PC. Every time a new command is received from the remote user, the timer is refreshed. In the event that the Manager of the site wants to close the GSM connection then the RESET MODEM button should be pressed to perform a controlled shutdown. The connection is closed once the message COMPLETE is shown below the CONNECT button. ...
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Page 13: Pc Software Installation
9. PC SOFTWARE INSTALLATION The Windows software installer will consist of 2 files; Setup.exe and TSP GSM Modem.msi Double Click on the Setup.exe file and follow the install process… Click Next… This will install the application into the Program Files directory as shown above. The example here shows that it will be installed for all users. Click Next… Doc No. FM5625 issue C Page 13 ... - Page 14 9. PC SOFTWARE INSTALLATION You may be prompted to allow the install of the application… Click Yes. The installer will run and upon completion the following message will be displayed; Click Close. A shortcut will have been created on the desktop of your PC. The shortcut is called “TSP GSM Modem” 9. . PC SOFTWARE INSTALLATION Doc No. FM5625 issue C Page 14 ...
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Page 15: Running The Pc Software
10. RUNNING THE PC SOFTWARE Double Click on the shortcut to run the software, the following application will appear… Note: the remote Touchsafe Pro panel must be configured to allow the connection and the connection process must be started by either pressing the “Connect” button at the remote panel or by dialling into the panel from a mobile phone. Each of the tabbed pages can be used to collect the required data from the remote panel. Once the panel has connected, its connection status is shown in the lower left of the application and a timer will decrement to show the remaining connection time. If no further request to the panel is made, the timer in the panel will count to zero and begin disconnection from the PC application. If further requests to the panel are made before the disconnect timeout has lapsed, the timer is refreshed. The timeout is set to 2 minutes. Once the PC application detects that there is less than 30 seconds of connection time left, the “Remote Disconnect Timer” will flash between Red and Black text as a warning. If at any time the Close button is pressed, the remote panel will detect that the IP link between the two has been broken and will begin the disconnection phase with the GSM modem. Doc No. FM5625 issue C Page 15 ... -
Page 16: Request General Information
11. REQUEST GENERAL INFORMATION Press the “Request General Information” button to display information relating to the general settings of the panel such as Date, Time, Network ID, Preamble and software versions of the panel; Note: this information can be saved at any time for future reference. By default the data will be saved to C:\Temp\Site Name. The user should edit the bottom right hand corner text box if a specific site name is required. If the directories do not exist, the application will attempt to create them. Doc No. FM5625 issue C Page 16 ... -
Page 17: Request Log List
12. REQUEST LOG LIST Press the “Request Log List” button to display a list of the available log files. The data may take a while to arrive if it is a large file and the “Please Wait Collecting Data…” message will be shown. Individual files can then be selected from the drop down box and that file can be requested by pressing the “Request Log File” button. Once the data collection is complete it will be displayed in the list box; 9. L Doc No. FM5625 issue C Page 17 ... -
Page 18: Request Atx List
13. REQUEST ATX LIST OG FILES Press the “Request ATX List” button to display a list of all ATX’s on the site. An individual ATX file can then be selected from the drop down box and that file can be requested by pressing the “Request ATX” button. Typical data for an ATX is shown below; If there is a requirement to add a Call Point to a site, an existing unit can be cloned. Note: cloning a unit can only be performed within the same Zone. If a unit were allowed to be cloned in an unknown zone, radio coverage may be compromised and is therefore not allowed. Once the device has been requested, the “Clone” button can be pressed and a device can be cloned. The clone screen below shows the panels that the device is set to be shown on. The Name, House Code and ID can be changed to suit requirements. Doc No. FM5625 issue C Page 18 ... - Page 19 13. REQUEST ATX LIST Once the required parameters have been entered, they can be transmitted to the panel. A confirmation prompt will be displayed; If the data is sent to the main panel, it will be distributed to the other panels on the system. This means that once this new Call Point has arrived on site it can be activated on the system. Note: cloning of the Follow Me Lights is not allowed; this kind of configuration would be performed by an Engineer during a maintenance visit. Addition of Call Points etc. that are not covered in the existing zones should also be added to the system by an Engineer during a site visit. Doc No. FM5625 issue C Page 19 ...
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Page 20: Request Night Mode Settings
14. REQUEST NIGHT MODE SETTINGS Press the “Request Night Mode” button to display all Night Mode settings on the site; 15. REQUEST TELECARE LIST Press the “Request Telecare List” button to display a list of all Telecare devices on the site. An individual Telecare file can then be selected from the drop down box and that file can be requested by pressing the “Request Telecare Device” button. The image below shows the screen once the data for a Telecare device has been received. Doc No. FM5625 issue C Page 20 ... -
Page 21: Request Common Call List
16. REQUEST COMMON CALL LIST Press the “Request Common Call List” button to display a list of Common Calls setup on the site. An individual Common Call file can then be selected from the drop down box and that file can be requested by pressing the “Request Common Call File” button. Typical data for a Common Call event shown below; 17. REQUEST MAP, SCREEN & WAV LISTS Press the “Request Map List” button to display a list of Map Files. Press the “Request Screen List” button to display a list of Screen Files. Press the “Request Wav List” button to display a list of Wav Files. Individual File Names can then be selected from the drop down box. Doc No. FM5625 issue C Page 21 ... -
Page 22: Request Paging Information
18. REQUEST PAGING INFORMATION Press the “Request Paging Information” button to display a list of all Paging Files on the site. An individual Paging File can then be selected from the drop down box and that file can be requested by pressing the “Request Pager File” button. Typical paging parameters shown below; 19. REQUEST STAFF ID LIST Press the “Request Staff ID List” button to display all staff ID tags that are linked to IR devices; [01] Jennifer Jameson [02] Mary White [03] Judith Clark [04] John Hodge [05] Ian Smith [06] Clare McKenna Doc No. FM5625 issue C Page 22 ... -
Page 23: Request Panel Information
20. REQUEST PANEL INFORMATION Press the “Request Panel Information” button to display a list of all files associated with the panel configuration on the site. An individual Panel File can then be selected from the drop down box and that file can be requested by pressing the “Request Panel File” button. Typical Panel Details shown below; 21. REQUEST ZONE INFORMATION Press the “Request Zone Information” button to display a list of all files associated with zoned call setup on the site. An individual Zone File can then be selected from the drop down box and that file can be requested by pressing the “Request Zone File” button. Typical Zone Details shown below; Doc No. FM5625 issue C Page 23 ... -
Page 24: Specification
22. SPECIFICATION Modem Manufacturer Sierra Wireless Model No. GL8200 Frequency Bands Quad Band 850/900/1800/1900 MHz GPRS Class 10 Interface RS232 115,200 Baud Status Indicator Green LED SIM Interface 3V/1V8 SIM Data/Power Connector 8 Pin Micro‐Fit Fuse Protection Adaptive Cable in‐line fuse: FSD 800mA/250V Fast Blow RF Connector FME RF Adapter Straight 50 FME Socket to SMA Socket 900MHz Cellular/LTE Antenna SMA Male 698MHz‐960MHz 50 4.6dBi (Type: 2JW1024) Weight 490 grams (exc PSU) Enclosure Dimensions 180mm x 180mm x 48mm Enclosure Material ASA+PC (Cover: Light Grey RAL 7035, Base: Lava) Flammability Rating UL 94 5VB Ingress Protection Rating IP40 Relative Humidity Non‐condensing Operating Humidity Range 20% to 90% RH ...
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