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Troubleshooting Help for Synchronization Issues
Following is a list of symptoms that may indicate synchronization issues are
No ActiveSync chimes sound (or a gray icon displays), and there is no
activity in the ActiveSync window on your personal computer.
ActiveSync chimes sound, and the ActiveSync icon on your personal
computer changes to a swirling green icon. The "retrieving settings"
message appears on your personal computer, but the ActiveSync
connection drops prior to establishing the partnership.
ActiveSync is searching for a connection but none occurs. (The green
icon on your personal computer continues to spin.)
Synchronization has been established between your HP iPAQ and
personal computer but connection is dropped. (The green icon on your
personal computer stops spinning and grays out.)
Firewall or other network protection software message box is displayed
for ActiveSync to access the network or Internet.
If you experience difficulty while synchronizing your HP iPAQ and personal
computer, try the following solutions to troubleshoot any synchronization
Confirm that you are running ActiveSync on your personal computer with
a supported operating system (OS).
To get more information about the supported OS versions, visit:
The latest version of ActiveSync is at:
author note : Can we delete this bullet...our device is not
WM2003 or WM2002 based device, so why do we need to
mention it?
HP iPAQ Product Information Guide


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