AT&T U-verse Self-Installation Manual

Having trouble?
Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your services until 8pm
8pm
on the date provided to you by AT&T. You can
find this date on your packing slip.
Still having problems? Many issues can be resolved with three simple steps:
1. Check your connections.
Verify that cables and cords on all devices are connected as specified in steps 1A and 1B. Cables
usually make an audible "click" when secure. If connections are secure and you are still unable to
connect to the Internet, try another phone jack. Make sure the phone jack has a dial tone.
2. Power down, power up.
Shut down your computer, and unplug the battery backup unit and any other devices from the back
of the gateway. Wait 15 seconds and then plug devices back in, making sure the gateway's Power
light is on. You should see a solid green Power light indicating a successful power connection (if the
light is not on, try another power outlet). Then turn your computer back on.
Important: When you power down, you will temporarily lose your at&t U-verse tV service,
your tV/DVR connection, and your phone service (if you have at&t U-verse Digital Voice).
3. Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), then attempt to
access the Internet.
Specific issues
I have a home security system, health alarm, or water
meter monitor.
You will need special installation assistance. Call 1.800.288.2020
to schedule an appointment with an AT&T U-verse service
technician or call your monitoring provider. Additional charges
will apply for professional installation services from an AT&T
U-verse service technician.
My Power indicator light turns amber during the
power up sequence.
Don't worry. This is a normal part of the power up sequence—
just remember not to unplug the battery backup unit or green data
cable when the light is still amber. At the end of the sequence, the
Broadband and Service indicator lights will be solid green.
Additional AT&T U-verse information
Check out the Quick Guide:
Quick Guide
Now that you have successfully installed AT&T
U-verse Internet, check out the Internet Quick
Guide for more information about your email
and security features. This guide is also available
online at att.com/userguides.
need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for "U-verse technical support."
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Did you activate your services?
You must complete activation for your
Internet and Voice services to work correctly.
See step 3 inside.
Where can I go for further installation assistance or to
download the online support tool?
For further installation assistance or to download the online
support tool for features configuration, such as wireless
networking service, go to uverseactivation.att.com.
Every time I try to browse a Web page, I get a message
saying "Detecting Proxy Settings."
In Internet Explorer under Tools > Internet Options > Connections>
LAN Setting, uncheck any checked boxes and click OK.
I've completed installation but my service isn't working.
You must activate your Internet and Voice services for them to
work correctly. Make sure you have completed step 3 inside.
Go online:
Go to att.com/myuverse to manage your
AT&T u-verse account.
Habla español?
Por favor visite att.com/uverseguias para ver
la información en Español. También pueden
ver la siguiente guía: ATT102400723-2 (DBLPLY
3800 CSI INST GUIDE) para más detalles.
AT&T U-verse
and High Speed Internet
Before installation:
Do not attempt to install your
services until 8pm on your service
activation date. You can find this
date on your packing slip.

Get started

Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
8pm
8pm on your service activation date. You
can find this date on your packing slip.
Gather materials
needed for setup:
Quick Guide
911
Battery backup unit
acknowledgment
(BBU)
terms of service
Phone cord
911 Acknowledgment form
Terms of Service
AT&T U-verse Digital Voice Quick Guide
HSIA Quick Guide
Ethernet cable
911 stickers
(yellow)
Voice
®
self-
installation
guide
Approximate installation time: 50 minutes
2. Do you have a security system, health
alarm, or water meter monitor?
You will need special installation assistance. See
the "Specific issues" section on the back of this
guide for more information.
Locate your Residential Gateway:
HSIA
Quick Guide
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
when placing your order.
(DBLPLY 3800 CsI Inst GUIDE)
FPO
att102400723-2 ATT91800646-4
08/12