AT&T U-Verse Self-Installation Manual

Need more help?
No TV or Internet service:
Check your connections:
Cables usually make an
audible click when secure.
Green
Light
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2 Check Power: Power light on the
Service
Phone 1
Wi-Fi Gateway should be green; if
Phone 2
USB
not, try another electrical outlet
Front View
Check Service light on front
of the Wi-Fi Gateway: If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway by
USB
holding down red reset button for
15 seconds.
Reset
button
Reset
Back View
TV Receivers not responding:
Confirm Service light is solid green
Power
button
on the Wi-Fi Gateway.
If not, hold the TV receiver's power
POWER
button down for 10 seconds and
release, then wait five minutes.
Wi-Fi Gateway power light is amber: Don't worry. This is a normal part of the power up sequence.
Additional assistance: call 800.288.2020 and ask for "U-verse technical support"
Get the most from AT&T GigaPower and find out what it can do for you.
Go to att.com/GigaPowerSupport or scan the QR code.
From there you'll find answers to frequently asked questions.
• Internet Speed: How do I improve my speed?
• U-verse TV: How AT&T GigaPower makes your U-verse TV experience better?
• More Support: Having trouble with your GigaPower connection?
Need a free AT&T Code Scanner? Download and install from your mobile app store. Then scan the QR code.
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For U-verse support, including live chat,
go to att.com/uversesupport
• For GigaPower support, go to att.com/GigaPowerSupport
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion
en español. También pueden ver la siguiente guía:
ATT142770893-3/NVG589 to NVG599 without Voice Swap
Guide) para más detalles.
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
If your existing Wi-Fi settings did not transfer
you will need to setup a new Wi-Fi Network
Name and Password. To do so follow these steps:
· Use settings from new Wi-Fi Gateway
yellow sticker
· Open your device's Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
· R ecord and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
Wi-Fi Network Name: ATTXXXXXXX
Wi-Fi Password: XXXXXXXXXXXX
For help, att.com/support
Accessibility Support:
• A lternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(ATT142770893-3)
• S pecial Needs Equipment:
- Phone: 877.902.6350
- TTY: 800.772.2889
• R epair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• A ccessible Tagged PDF: Visit att.com/userguides to find this
guide (NVG589 to NVG599 without Voice Swap Guide)
• D evice Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
AT&T U-verse
Wi-Fi Gateway Replacement
For use with High Speed Internet and TV
Get started
Total approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Wi-Fi Gateway
(Front View)
self-
®
installation
guide
Power Cord
2 parts
FPO
(NVG589 to NVG599 without Voice Swap Guide)
03/15
ATT100070695
ATT142770893-3