Advertisement
APPENDIX
Frequently Asked Questions (FAQs)
This chapter answers the most common FAQs and should
be of help in case you experience some issues when using the
MatrixCam VDK product. For troubleshooting tips and
additional questions that are not covered within the user
guide please refer to our web-page:
contact technical support.
NOTE:
At first, we recommend checking the software & hardware
instructions mentioned above in case of abnormal
operation or malfunction of the MatrixCam VDK.
The network connection configuration is important for the
product to operate properly.
Forgot the Admin Username/Password
To reset the administrator username and password, press
and hold down the hardware reset switch located on the back
of MatrixCam VDK for 5 seconds. Release the switch and
the username and password will reset back to the factory
default administrator username and password.
Unable to Access the MatrixCam VDK Web GUI
on My Local Network
(On Windows) Go to: My Computer −> Control Panel −>
Network & Dial-Up Connections −> LAN −> Attributes −>
Internet Protocols (TCP/IP), and check IP Address and
Subnet Mask.
Make sure the MatrixCam VDK IP address shares the
same subnet mask as your work station when configuring the
MatrixCam VDK IP manually.
Unable to Access the MatrixCam VDK Web GUI via
the Internet
Assuming that the ActiveX is and the VLC player is
installed correctly (see "No Video Stream" section below),
there might be few possible reasons explaining why one
cannot access the MatrixCam VDK GUI via internet:
•
The MatrixCam VDK HTTP port (default HTTP port:
80) is blocked by firewall or anti-virus software. Please
change the HTTP port (for instance to 8080) and try
again.
•
Port mapping does not work: Enter the router's
interface to which the MatrixCam VDK CD is
connected and enable router's UPNP function. Enter
the GUI and make sure "UPnP Port Forwarding" option
is enabled.
Web GUI isn't Streaming Video
Make sure the 32-bit VLC multimedia player and ActiveX
plugin are both installed onto your PC. If either of these
software packages is not installed then you won't see the
streaming video in the GUI.
If your video stream is grayed out with a symbol in the
middle of the box and you have already installed both the
ActiveX and VLC plugins, then your browser most likely
doesn't support these plugins anymore. Please use
a web-browser that supports the VLC plugin (e.g. Firefox,
Internet Explorer, or Safari).
EVBUM2306/D
No Changes Visible after Changing Settings in the GUI
"Apply" button, otherwise changing of setting does not take
effect.
System Unstable when Multiple RTSP Clients are
www.onsemi.com
or
Connected
MatrixCam VDK is listed below:
LAN Streaming: 4 × 1080p @ 30 fps @ 2 Mbps
Wi-Fi Streaming:
•
•
MatrixCam VDK at lower bit rates and/or lower resolutions
mentioned above, depending on network bandwidth.
How Do I Use the "Secure RTSP" Option?
option in the web GUI interface:
The VLC Web Plugin will Not Work with Safari on My
Mac
follows:
Live Video Stream is Corrupted in Internet Explorer on
Windows
(image is black and white and corrupted) when running the
GUI interface under IE web-browser. This can happen when
the IE's window' zoom ratio is not 100% but rather
a non-standard/custom ratio zoom (for instance 110%).
www.onsemi.com
18
Any change in the GUI setting has to be confirmed by
The maximum number of RTSP clients supported by the
1 × 1080p 30 fps @ 2 Mbps
2 × 720p 30 fps @ 1 Mbps
It is possible to connect more RTSP clients to the
Please follow the steps below to enable "Secure RTPS"
1. Access the web GUI interface.
2. Go to "Configuration" −> "Network".
3. Click on Network Tab in the Side Menu.
4. Enable "Secure RTSP" option.
5. Secure RTSP is now enabled and now whenever
user will try to run the live streaming via VLC
web plug-in using the RTSP URL, he or she will
be asked for their username and password.
The steps for installing the VLC web plug-in are as
1. Download the VLC web plug-in (VLC for OS X
web plug-in 2.2.132 & 64 bit Universal Binary
package) using the link as provided below:
http://www.videolan.org/vlc/download−macosx.
html
2. Once it gets downloaded, double-click on the
Downloaded File to install the contents and the
folder should be opened automatically.
3. Copy the VLC plugin file into the Internet Plugins
Folder which can be seen in the installed folder.
4. Restart the Safari web-browser or Mac computer
to complete the installation and then run the server
IP. You should now be able to see the MatrixCam
VDK's live stream.
User may experience the video live stream malfunction
Advertisement
