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3.
The information entered in the following fields is incorporated into the
header information of the diagnostic dump.
•
your full name
•
the name of your company or organization (optional)
•
if you are emailing the diagnostics dump to Cobalt Networks, then
indicate whether you want to be contacted by email or telephone
•
your complete telephone number, if you want to be contacted by
telephone
•
your email address, if you want to be contacted by email
•
a description of the problem you are having
✍
Note: If the problem is with a particular user or site, please be
specific.
4.
Click Save Changes.
This creates the diagnostic dump of your configuration files. A file window
appears and prompts you to enter a location on you computer where you
want to store the file created.
5.
If you are familiar with Linux, you can open this file and look through it to
determine the problem. Or you can email the file as an attachment to
diagnostics@cobalt.com.
6.
When Cobalt Networks receives the diagnostic file by email, a problem
ticket is created for your case.
Cobalt RaQ 4 User Manual
Maintenance
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