VeriFone VX 520 Quick Reference Manual page 2

REVERSAL (FULL/PARTIAL) CREDIT OFFLINE ENTRY
Reversals may only be processed on sales • Press the purple
within the current batch. until Offline displays
• Select
DOWN ARROW
• Press the purple key until • Enter sale amount and press
Reversal displays • Enter tip amount and press
REVERSAL
• Select or press
• Select FULL (full amount reversed) or PARTIAL • Select
(partial amount reversed) • Swipe customer card, insert customer card,
• Select retrieval method: or manually enter account number and press
INV# AMT ENTER
(invoice #) or (amount)
ENTER
• Enter retrieval information, and press • Select
• Transaction displays on screen; select YES – Enter expiration date (MMYY) and press
NO
(reverses trans), (returns to last screen), – Imprint the card and press
NEXT
or (scrolls to next trans) • Enter transaction ID (15 characters),
– If No or Next, follow prompts. and press
– If partial reversal, enter the dollar amount to • Enter approval code (six digits),
ENTER
be reversed and press and press
• Terminal dials out, receipt prints • Receipt prints
DEBIT RE-ENTER AUTHORIZATION ONLY
• Press the purple DOWN ARROW key • Press the purple
until Offline displays • Select
OFFLINE
• Select • Enter sale amount and press
ENTER
• Enter sale amount and press • Select
• Select YES • Swipe customer card, insert customer card,
• Swipe customer card or manually enter or manually enter account number
ENTER
account number and press and press
DEBIT
• Select – Select the desired language
SALE REFUND
• Select type: or – Select
• Enter network ID (three digits), – Enter expiration date (MMYY) and press
ENTER
and press – Imprint the card and press
• Enter settlement date (MMDD), • Terminal dials out
ENTER
and press – Remove the card
• Enter original transaction date (MMDDYY), • Receipt prints
ENTER
and press
ENTER TIP ADJUST
• Enter original time (HHMMSS), and press
• Enter original trace number (six digits), NOTE: Adjustments are not allowed on Smart/
ENTER
and press Chip card sales. Tip must be added at time of
• Enter retrieval reference number (12 digits), sale.
ENTER
and press • Press the purple
• Enter approval code (six digits), • Select retrieval method:
ENTER
and press (amount),
– Enter cash back amount and press ENTER #)
• Receipt prints • Enter retrieval information, and press
• Transaction displays, select option
PREV
tip),
INV#
or
• Enter the tip amount and press
• Terminal displays 'Approved XXXXXX',
press
• Select
transaction
BALANCE INQUIRY
DOWN ARROW
key • Press the purple
Balance Inq. displays
OFFLINE • Select BALANCE INQ
ENTER
• Swipe customer card, insert customer card,
ENTER
, or manually enter account number and press
ENTER ENTER
to bypass.
YES – Select the desired language
– Choose card? Select
– If Credit, enter expiration date (MMYY) and
ENTER
press
CREDIT
– If EBT, select type:
ENTER – If EBT, have customer enter
ENTER ENTER
and press
• Terminal dials out
ENTER
– Remove the card
• Receipt prints
ENTER
OPEN TAB
• Press the purple
displays
DOWN ARROW key • Select TAB
AUTH ONLY OPEN TAB
• Select
ENTER
• Enter tab amount, and press
YES
• Swipe customer card, insert customer card,
or manually enter account number and press
ENTER
ENTER
– Select the desired language
CREDIT
– Select
CREDIT
– Enter expiration date (MMYY)
ENTER and press ENTER
ENTER
– Imprint the card and press
– Enter server ID and press
– Enter Zip Code and press
• Terminal dials out
– Remove the card
• Receipt prints
TIP
key
CLRK AMT
(clerk ID),
ACCT INV#
(last 4 digits), or (invoice
ENTER
ADJ
(adjust
NEXT
(previous trans), (next trans),
(retrieve another invoice #)
ENTER
ENTER
PREV NEXT INV#
, , or to retrieve another
CLOSE TAB
DOWN ARROW DOWN ARROW
key until • Press the purple
until Tab displays
. • Select TAB
CLOSE TAB
• Select
• Select retrieval method:
AMT
or (amount)
• Enter retrieval information, and press
CREDIT EBT
or • Transaction displays, select option:
YES NO
(close tab), (exit),
YES
• Use same card? Select
FOOD CASH
or – If No, swipe customer card, insert customer
PIN on PIN pad card, or manually enter account number and
ENTER
press
– Select the desired language
CREDIT
– Select
– Enter expiration date (MMYY)
ENTER
and press
YES
– Card present? Select
DOWN ARROW
key until Tab (if No, see Mail/Phone prompts)
– Imprint the card and press
– Enter server ID and press
– Enter tab amount, and press
ENTER YES
• Select
– Enter Zip Code and press
– Remove the card
• Receipt prints
DELETE TAB
DOWN ARROW
• Press the purple
until Tab displays
ENTER TAB
• Select
ENTER TAB
• Select Del
ENTER
• Select retrieval method:
or AMT (amount)
• Enter retrieval information, and press
• Transaction displays, select option:
YES NO
(delete tab), (exit),
• If Yes, terminal displays 'Tab deleted' and
returns to idle prompt
ADD SERVER
ENTER
• Press
• Select SERVERS
ADD SERVER
• Select
– Enter password and press
• Enter clerk ID (1-4 characters), and press
• Enter clerk password (5-10 characters),
and press ENTER
• Re-enter the clerk password, and press
• Repeat steps to add another clerk
REPRINT A RECEIPT
REPRINT
key • Press the purple key
LAST RECEIPT
• Select reprint option:
(last transaction in batch) or ANY RECEIPT
(desired transaction in batch)
INV#
(invoice #) – If Any Receipt , enter invoice number
ENTER
and press
ENTER • Receipt prints
NEXT REPORTS
(next trans)
NO REPORTS
or • Press the purple key
TOTALS
• Choose report: (total amounts),
DETAIL (each transaction),
CLERK/SERVER
or (clerk totals/detail)
TOTALS
– If Clerk/Server, select option:
ONE
– If Clerk/Server Detail , select
or ALL (all clerks)
– If One clerk, enter the Clerk ID,
ENTER
and press
• Report prints
ENTER
ENTER TRANSACTION REVIEW
ENTER DOWN ARROW
• Press the purple
Review displays
ENTER BATCH REVIEW
• Select
• Select retrieval method: CLRK (clerk ID),
AMT ACCT
(amount), (last 4 digits),
INV#
or (invoice #)
• Enter retrieval information, and press
PREV
key • Transaction displays, select
scroll transactions
VIEW TOTALS
INV# DOWN ARROW
(invoice #) • Press the purple
Totals displays
ENTER BATCH TOTALS
• Select
PREV NEXT
– Press or to scroll hosts,
NEXT SLCT
(next trans) then press to select host
ENTER
• Batch totals display, press
BATCH SETTLEMENT
DOWN ARROW
• Press the purple
SETTLEMENT
• Select
• Sale and refund totals display,
ENTER
press to confirm
ENTER
– Or key in the sale and refund totals
ENTER ENTER
and press
• Terminal dials out, and displays GB XXXX
ACCEPTED
ENTER ENTER
• Press
• Settlement report prints
FAILED SETTLEMENT
RB QD
or response
• Terminal will display RB [NUMBER]
or QD [NUMBER]
• DO NOT delete batch or continue
without Help Desk verification
• Call Help Desk
AUTHENTICATE THE TERMINAL
ENTER
• Press
SETUP
• Select
– Enter password and press ENTER
AUTHENTICATION
• Select
DETAIL
or • Enter the Authentication Code and press
ENTER
(one clerk) • Enter your Zip Code and press
• Terminal dials out, then displays ACTIVATED
DEACTIVATE THE TERMINAL
ENTER
• Press
SETUP
• Select
– Enter password and press ENTER
DEACTIVATION
key until Batch • Select
DEACTIVATED
• Terminal dials out, then displays
NO
• More merchants? Select
• The screen then displays Authentication Code.
The terminal must be authenticated before
transaction can be processed
ENTER
NEXT
or to ALPHA CHARACTERS
• Press key corresponding with desired letter
• Press ALPHA until desired letter appears
[Number + ALPHA = Letter]
key until Batch
CARD TYPES ACCEPTED
• Visa
• MasterCard
• Debit Cards
to exit • American Express
• Discover
• PayPal
key • Carte Blanche
• Diners Club
• JCB
• EBT
ENTER