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Special keys and their uses
RECORD
During a conversation, press RECORD to toggle (turn on/off)
live recording.
CONF
While on a call, press CONF and call someone else to add him/her
to a conference call among up to the maximum number of people
(counting you) that your ESI phone system allows in a conference.
CFWD
Press CFWD to forward all your calls to another station, a mailbox,
or an outside number.
FLASH/RDL
When the phone is in use, press FLASH/RDL to generate a flash
hook on the outside line or to toggle between calls waiting. When
the phone is idle, press FLASH/RDL to redial the last outside
number dialed. If you have Caller ID service, press FLASH/RDL
while listening to a voice mail message to automatically return
the call.
TRANSFER
Lets you transfer a call to a station for which you don't have a
programmed station key. Press TRANSFER and then dial the
extension number.
MUTE/DND
During a conversation, press MUTE/DND to disable your
microphone. When your station is idle, press MUTE/DND to
toggle (turn on/off) do-not-disturb mode.
HOLD
Press to place a caller on hold for pick up at any station. To pick
up a held call, press HOLD. The display will show which outside
lines are holding calls, with the most recently held calls on the
right. Enter the appropriate line number — for example, 1 2 for
line 12 — to pick up the call.
To place a caller on exclusive hold — i.e., for pick up only
at your station — press HOLD for at least one second. The
display will show an "E" next to the outside line where the call is
on hold just for your station.
SPEAKER
Press SPEAKER for hands-free conversation.
RELEASE
Lets you drop a call without replacing the handset.
P/UP (Call pickup)
A call ringing at another station or group can be answered from
your station by pressing P/UP, then the appropriate blinking
station key or entering the extension number (e.g., P/UP 1 0 3 to
pick up a call on extension 103).
PAGE
To page through all available stations, press PAGE 0.
To page in only a programmed paging zone, press PAGE
and the one-digit paging zone designation (in a range of either
1–3 or 1–9, depending upon your system; see the System
Administrator for assistance).
Using your phone
Answering a call
When your phone rings, lift handset or press SPEAKER. If your
station is set for hands-free answer, intercom calls will be
automatically output to your speaker.
Placing an outside call
Lift the handset, press an unlit line key or dial 9 (or 8 or 7) to be
assigned outside dial tone; or, without lifting the handset, dial 9
(or 8 or 7) to be automatically connected to outside dial tone
through your speaker.
Placing an intercom call
Lift the handset and press a station key or dial the extension
number; or, without lifting the handset, press a station key to call
the station through your speaker. The station LEDs indicate:
Solid red
=
In use
"Winking" amber
=
Do-not-disturb (DND) mode
Solid green
=
Connected to you
Blinking red
=
Ringing from another call
Blinking green
=
Ringing from your call
Solid amber
=
Off-premises
Speed-dialing with Esi-Dex
You can select and auto-dial from three speed-dialing lists (or
Dexes): the System Dex; the Station User's Dex; the Location
Dex (if you're using Esi-Link); and a Personal Dex of names and
numbers you have either entered via keypad or captured via
Caller ID. (This data may also have been programmed by your
Installer or system Administrator.)
Press ESI-DEX (while your station is idle) and choose the
appropriate Dex from the display. Use the volume/scroll keys
(
and
) to find the desired name. When it appears,
select DIAL.
Transferring a call to another station
While connected to an outside caller, press the unlit station key
for the person to receive the call (or press TRANSFER and dial
the extension number). To perform an unsupervised transfer,
hang up immediately. For a supervised transfer, wait until the
called person answers, announce the call, then hang up.
If, during a supervised transfer, the transferred-to person doesn't
answer, press the station key again or press FLASH/RDL to
return to the original caller; or hang up to release the call to the
station's mailbox.
If you call or transfer a call to a station in use (the station key
is solid red), the called person can handle your call as outlined in
the call waiting feature (see next column) — or decide not to take
your call, in which case it will forward to his/her mailbox.
Transferring a call directly to mailbox
To transfer an outside call to another user's mailbox, press
VOICE MAIL and then TRANSFER, and then dial the extension
number. Even though you both will hear the personal greeting,
you can hang up at any time to release the call to the mailbox.
Transferring a call to the main menu
To transfer an outside call to the main menu, press VOICE MAIL
and hang up.
Leaving a message in another user's mailbox
Press VOICE MAIL and then TRANSFER, and then dial the
extension number. If you press 1 during the user's personal
greeting, you will advance directly to the record tone.
To leave a message in several mailboxes (Quick Groups),
press VOICE MAIL and the appropriate station keys prior to the
record tone.
Initiating a conference call
While connected to a call, press CONF, call another station
or outside person, and then press CONF again. Repeat this
procedure to add another person (up to the maximum, including
you, that your ESI system allows) to the conference. Hang up to
disconnect all persons in the conference. If the newest added-on
person does not answer, press his/her station key again or press
FLASH/RDL to return to the original conferees.
Picking up a call at another station
If a call is ringing at another station (if it's programmed into one
of your station keys, that key will be blinking red), that call can be
picked up at your station by pressing P/UP, then either pressing
the ringing station key or entering the extension number (e.g.,
P/UP 1 0 3 to pick up a call on extension 103).
Call waiting
If you receive another call while you're already on a call and you
have activated call waiting (see "Programming your phone,"
elsewhere in this guide), you will hear a tone in your earpiece
and the second line of your display will indicate that a call is
waiting. You can ignore the call waiting (and it will be directed to
your mailbox), or you can toggle between the two callers by
pressing FLASH/RDL. To drop either call, press RELEASE and
you will be automatically connected to the other call (or hang up
while connected to the call to be dropped and your phone will
then ring with the other call).
Dialing 911
Dialing 911 from a local phone (i.e., not from a remotely installed
IP phone) places an emergency call and also notifies the system
operator via a spoken and displayed prompt.
Copyright © 2011 ESI (Estech Systems, Inc.). • 0450-1310 Rev. D
ESI 60
Phone Guide
0450-1310 Rev. D
For detailed user help,
visit www.esi-estech.com/users
Some features described herein either may not be available
or may not have been activated on your ESI system.
For more details, consult your System Administrator.
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