Polycom SoundPoint IP 331 Quick Reference Manual page 2

Basic Features (continued)
To Conference in a Second Party:

Establish the call with the first party (either by calling the first party or after
answering the call from the first party).

Press the Conf soft key.

Call the second party—wait until the call is answered.

Press the Conf soft key again—all parties are now connected.
To Perform a Blind Transfer:

Press the Trans soft key, and then press the Blind soft key.

Dial the extension or phone number of the transfer recipient and then press
the button—the call will immediately begin to ring on the recipient
phone.
To Perform an Attended Transfer:

Press the Trans soft key.

Dial the extension or phone number of the transfer recipient and then press
the button—wait for the transfer recipient to answer the call and
announce the caller.

Press the Trans soft key again—the call will be connected to the transfer
recipient.
To Configure & Enable Always Forward:

button, and then select Features  Forward  Always.
Press the

Press the button twice; enter a number you want to forward all calls to in the
Contact field, and then press the Ok soft key.

Press the button to scroll to the Forward field, and press the
change the field.

Press the button to select Enabled, and then press the Ok soft key.

Press the button to end changing Forwarding options, and then press the Yes
soft key—Call Forwarding is enabled; a call forward icon
the forwarded line.
To Enable / Disable Do Not Disturb (DND):

Press the button.

Select Features  Do Not Disturb—a message "(X) Do Not Disturb" will begin
to scroll on the status line of the LCD screen, and a flashing icon
next to the Line key to indicate that DND mode is enabled.
To Park a Call:

During an active call, dial #72—the system will respond with a prompt indicating
which parking lot number to dial to retrieve the call (780x).

Listen to the system prompt and remember which parking lot location the active
call has been assigned.
To Retrieve a Parked Call:

Dial the parking lot location (780x)—the parked call will be connected with that
phone.
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Voice Mail Quick Reference
When the phone receives a new voice mail message, the phone will play a warning tone
(which will repeat every 4 minutes), the Message Waiting Indicator (MWI) red LED will
flash and a new message icon
received the voice mail.
To Listen to Voice Mail:


To Access Voice Mail from a Different Internal Phone:



Voice Mail Main Menu:
1 New Messages (or if no New Messages,
Old Messages)
2 Change Folders
3 Advanced Options (used only during
button to
message playback)
0 Mailbox Options
will display next to
will appear
* Help
# Exit Voice Mail
Options After Recording a Message / Greeting:
1 Accept the Message / Greeting
2 Listen to the Message / Greeting
3 Re-record the Message / Greeting
will appear next to the Line key for the extension that
Press the Msgs soft key and the
number of new messages and old messages.
Press the Connct soft key—the phone will connect to the voice mail box.
Dial 7999—the system will prompt for an extension.
Dial the extension—the system will prompt for a password.
Dial the password—the system will prompt with the Voice Mail Main Menu.
0 New Messages
1 Old Messages
2 Work Messages
3 Family Messages
4 Friends Messages
# Cancel
* Return to Main Menu
1 Record Unavailable Message
2 Record Busy Message
3 Record Name
4 Manage Temporary Greeting
1 Record Temporary
Greeting
2 Erase Temporary
Greeting (available only
if a Temporary Greeting
is present)
5 Change Password
* Return to Main Menu
button—a summary screen will indicate the
Options During Playback (any folder):
3 Advanced Options
1 Send Reply (available only if
message was sent or
forwarded from an internal
extension)
3 Hear Message Envelope
* Return to Main Menu
4 Play Previous Message (available only if
multiple messages present in current
folder)
5 Repeat Current Message
6 Play Next Message (available only if
multiple messages present in current
folder)
7 Delete Current Message
8 Forward Message to Another Mailbox
9 Save Message in a Folder:
0 New Messages
1 Old Messages
2 Work Messages
3 Family Messages
4 Friends Messages
# Cancel
* Rewind 3 Seconds
# Skip Forward 3 Seconds
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