Troubleshooting Guide; Warranty - Shark NV350UKC Owner's Manual

Troubleshooting Guide

CAUTION: Turn power off and unplug from outlet before servicing.
PROBLEM POSSIBLE REASONS & SOLUTIONS
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the vacuum. (See "Maintenance"
sections for instructions.)
Vacuum is not
Dust cup may be full; empty dust cup.
picking up dirt.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other blockages.
(See "Checking for Blockages" for instructions.)
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
delicately sewn edges. Open the suction release on the handle to decrease
Vacuum lifts scatter rugs
suction power.
(lightweight, movable rugs).
Move the On/Off switch to "I - Suction Only" position to disengage the brush roll
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the vacuum.
Dust cup may be full; empty dust cup.
Airflow is restricted. No
Check hose, hose connections, nozzles and accessories for blockages; clear
suction or light suction.
blockages if required.
Close the suction release on the handle to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other blockages.
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on.
Brush roll does not spin
Pull the handle toward you and release the floor nozzle to disengage the auto-
off feature.
Move the On/Off switch to the "II - Brush Roll On" position.
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the motor
thermostat:
1. Move the On/Off switch to the "O" (Off) position.
2. Unplug the vacuum.
Vacuum turns off on its
3. Empty the dust cup and clean filters.
own.
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the "I" (On) position to restart the vacuum.
Note: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
To purchase replacement parts, please visit our website: www.sharkclean.eu
or contact customer service: 0800 862 0453.
17 0800 862 0453

Warranty

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your "statutory
rights"). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality of our products
that we give you an additional manufacturer's warranty of up to five years. These terms and conditions relate to our manufacturer's
warranty only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the obligations
of your retailer and your contract with them.
Shark ® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long
as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer has in its
product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open from
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9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight through to a Shark representative. You'll also find online
support at www.sharkclean.eu/uk.
How do I register my extended Shark guarantee?
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You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about your machine:
• Serial number (on the machine rating label)
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the
information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark
When you register your guarantee we'll have your details to hand if we ever need to get in touch. You can also receive tips and advice
on how to get the best out of your Shark vacuum and hear the latest news about new Shark
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If you register your guarantee online, you'll get instant confirmation that we've received your details.
How long are new Shark machines guaranteed for?
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Our confidence in our design and quality control means that your new Shark
months plus an extended warranty of 4 years).
What is covered by the free Shark ® guarantee?
Repair or replacement of your Shark ® machine (at Shark
to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
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• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner
which is not in accordance with the Shark ® Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark
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• Faulty installation (except where installed by Shark
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to
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repair their vacuum cleaners after the warranty has elapsed. In this case please contact our free phone customer service help line and
ask about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
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Shark spares and accessories are developed by the same engineers who developed your Shark
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Shark spares and replacement parts for all Shark machines at
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www.sharkclean.eu/uk/parts. Accessories are at www.sharkclean.eu/uk/accessories.
Please remember that using non-Shark spares invalidates your guarantee.
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guarantee?
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technology and launches.
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vacuum cleaner is guaranteed for a total of five years. (12
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® 's discretion), including all parts and labour. A Shark ®
Genuine Components.
).
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vacuum. You'll find a full range of
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www.sharkclean.eu
guarantee is in addition
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