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Chapter 4
Troubleshooting
You can correct most problems you have with your product by consulting the Troubleshooting list
that follows.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit
your home for a fee to install your electronic entertainment system and to instruct you in its operation. For
details about this service, call 1-888-206-3359. For additional assistance while using your RCA product, please
visit www.rca.com/customersupport.
No power
• Make sure the plug on the battery cable or power adapter is pushed firmly into the DC
IN jack on the unit.
• Check the AC power plug on the power adapter; it too should be pushed in firmly.
• Try connecting another component to the outlet to see if the outlet is working. If not,
check the corresponding fuse or circuit breaker in your house's fuse box.
• If using the battery, make sure the battery is fully charged.
The remote control does not work
• Remember to point the remote control at the front of your player (towards the infrared
sensor).
• Pay attention to any objects that might be between the remote control and your player.
They can obstruct the sensor, causing the player to malfunction.
• Maybe the batteries in the remote are weak, dead, or installed incorrectly. Replace the
batteries and make sure the polarity of the terminals (+ and -) is correct.
• Disconnect the DC IN plug from your player for a few seconds then plug it back.
• The operating range of the infrared remote control is approximately 9 to 12 feet. This
distance becomes less as the batteries wear out. This is a handy way of checking the
battery state.
Disc won't play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the disc tray. This portable DVD player only plays
DVD video discs, Video CDs, audio CDs, SVCDs and mp3s.
• Both the player and disc are coded by region. If the regional codes don't match, the disc
can't be played. This portable DVD player is Region No. 1.
Picture Problems
• If your player is connected to a TV, make sure the video input channel is selected on the
TV to view the video.
• Check that all the various plugs are completely plugged in.
• If picture is distorted, the disc might be damaged. Try another disc.
• During forward and reverse scanning, it is normal to see some picture distortion.
• Make sure you have selected the correct TV Type option (see page 16).
The colors don't seem natural.
• Use the SETUP button on the remote control to access the portable DVD player's video
options and adjust accordingly.
Graphics are for representation only. Your unit may differ slightly.
Additional Information
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