Chapter 4 Additional Information; Troubleshooting - RCA DRC615N User Manual

Chapter 4

Troubleshooting

You can correct most problems you have with your product by consulting the Troubleshooting list that
follows.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your
home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about
this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit www.rca.com/
customersupport.
No power
• Make sure the plug on the battery cable or AC power adapter is pushed firmly into the DC IN
jack on the unit.
• Check the AC power plug on the power adapter; it too should be pushed in firmly.
• Try connecting another component to the outlet to see if the outlet is working. If not, check
the corresponding fuse or circuit breaker in your house's fuse box.
• If using the battery, make sure the battery is fully charged.
The remote control does not work
• The screen must be opened in order for the remote control to operate the player.
• Remember to point the remote control at the front of your player (towards the infrared
sensor).
• The operating range of the infrared remote control is 3 or 4 meters (approximately 9 to 12
feet). This distance becomes less as the batteries wear out. This is a handy way of checking the
battery state.
• Pay attention to any objects that might be between the remote control and your player. They
can obstruct the sensor, causing the player to malfunction.
• Maybe the batteries in the remote are weak, dead, or installed incorrectly. Replace the batteries
and make sure the polarity of the terminals (+ and -) is correct.
• Disconnect the DC IN plug from your player for a few seconds then plug it back.
Disc won't play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the disc tray. This portable DVD player only plays DVD
video discs, Video CDs, audio CDs, SVCDs, mp3s and WMAs.
• Both the player and disc are coded by region. If the regional codes don't match, the disc can't
be played. This portable DVD player is Region No. 1.
• Make sure the Key Lock feature is turned off, see page 10.
Picture Problems
• If your player is connected to a TV, make sure the video input channel is selected on the TV to
view the video. See your TV's manual for more information.
• Check that all the various plugs are completely plugged in.
• If the picture is distorted, the disc might be damaged. Try another disc.
• During forward and reverse scanning, it is normal to see some picture distortion.
• Make sure you have selected the correct TV Display option (see page 20).
Graphics are for representation only. Your unit may differ slightly.
Additional Information
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