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CoachComm X2 Operating Manual

X series sideline communications system
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Summary of Contents for CoachComm X2

  • Page 1 Operating Manual X2 Package...
  • Page 2 Thank you from CoachComm! We at CoachComm want to thank you for purchasing an X-System Sideline Communications System. We have made every effort to build a reliable, intuitive communication system that provides the functionality that you can count on come game day.

  • Page 3: Table Of Contents

    Table of Contents Safety Information ..............................1 Electrical Safety ..............................1 Battery Safety ..............................2 Protecting Yourself and Those Around You .......................2 X2 Block Diagram ..............................3 Introduction ................................4 What makes X-System so different? .......................4 Frequency Considerations ..........................4 Game Day Setup ..............................5 X-System Components ............................9 X2 Package Overview .............................9...
  • Page 4 O P E R A T I N G M A N U A L Non-Radio-Device License Information ......................51 Warranty Information ............................52 Limited Warranty ............................52 Parts Limited Warranty ..........................52 Specifications ..............................54 Control Unit Specifications ...........................54 Radio Transceiver/Antenna Specifications ....................55 Radio Pack Specifications ..........................56 8 0 0 .

  • Page 5: Safety Information

    M A N U A L Safety Information The following pages detail important safety information related to the ownership and operation of CoachComm’s X-System. Please ensure all personnel review the warnings and safety recommendations included in this document before operating X-System in order to prevent equipment damage and/or serious personal injury.

  • Page 6: Battery Safety

    » Only use attachments/accessories/cables/antennas/hardware provided by the manufacturer. » Do not remove or cover any safety labels. If a label is damaged or removed, contact a CoachComm support technician for a replacement. » Do not mount the Radio Transceiver/Antenna suction cup directly over heads, if possible. If unavoidable, it is imperative that you use the included safety lanyard to secure the suction cup to a fixed anchor point to prevent damage or injury from falling objects.

  • Page 7: X2 Block Diagram

    O P E R A T I N G M A N U A L X2 Block Diagram Control Unit Press Box Rack Unit Wired Interface Wired Users (x6) Wired Users (x6) Antenna Antenna Wireless Users Wireless Users Legend (x6)

  • Page 8: Introduction

    Introduction What makes X-System so different? CoachComm has been building and providing wired and wireless systems for over 25 years to supply quality communications and practice equipment to every level of football nationwide. Championship-winning teams have found confidence in our Tempest FX system, Connex system, and most recently our X-System. Our latest solution combines the mobility and functions you’re familiar with from Tempest FX and pairs it with our latest development in design and agility...

  • Page 9: Game Day Setup

    Note: Any obstructions between the Antenna and field (like window tinting) can negatively impact performance. CoachComm recommends opening windows or mounting the Antenna externally to the press box. We also recommend covering Antennas with a clear plastic bag or a rain cover in the event that rain is expected.
  • Page 10 O P E R A T I N G M A N U A L 2b. Connect a Cat 5 cable to the X-NET IN port on the Antenna. 2c. Connect the other end of the Cat 5 cable to the FIELD ANTENNA port on the Press Box Rack Unit’s rear panel. 2d.
  • Page 11 O P E R A T I N G M A N U A L 4. Set up the Wired Interface and Wired BeltPacks. The procedures in this step should be performed with at least two people. 4a Place a Wired BeltPack at each coach’s position in the press box. 4b Connect the short end of the Cat 5 cable bundle to the desired channels on front of the Wired Interface (A/B or C/D).
  • Page 12 O P E R A T I N G M A N U A L 5c. Confirm each RP is on the same conference, connect a headset to each RP, and conduct a walk test to confirm their operation. The RP’s LQ value can be used to gauge performance. See page 29 for more information about LQ values.

  • Page 13: X-System Components

    O P E R A T I N G M A N U A L X-System Components X2 Package Overview The X2 package for X-System consists of three cases that provide storage for the sideline and press box components of the system. The press box case and accessory case should be placed in the applicable press box for your team.

  • Page 14: Press Box Rack Unit Overview

    O P E R A T I N G M A N U A L Press Box Rack Unit Overview The Press Box Rack Unit houses the system’s Wired Interface, Control Unit, and antenna connection panel. See page 11 of this manual for more information about the Wired Interface, and see page 13 for more information about the Control Unit.

  • Page 15: Wired Interface (Wi)

    Wired Interface (WI) The Wired Interface (WI) is located in the main rack unit in the press box with the Control Unit (CU). The interconnectivity between the WI and the CU is pre-wired at CoachComm. Wired Interface Front Figure 11: Wired Interface Front View A.
  • Page 16 O P E R A T I N G M A N U A L A/B and C/D Channel Ports There are six (6) access ports for channels A/B and C/D on the front of the WI. These ports are for connecting Wired BeltPacks via a Cat 5 (RJ-45) connection.

  • Page 17: Control Unit (Xcu-44)

    Note: The CU is currently compatible with FAT and FAT32 formatted USB drives (up to 16 TB drive size). Some operating systems (e.g., Windows 10) promote NTFS format, but only allow FAT32 formatting up to 32 GB. For hep with formatting larger USB drives, contact CoachComm Customer Support at 1-800-729-2761.
  • Page 18 O P E R A T I N G M A N U A L Control Unit Rear Figure 16: XCU-44 Rear View A. AC Power Connection 100–240V, 50/60 Hz 0.8A – B. SYNC IN Port (RJ-45 or Fiber) Allows the system to be synchronized with another X-System. Sync is –...
  • Page 19 O P E R A T I N G M A N U A L Control Unit LCD Home Operating Screen Serves as the primary operating screen and displays the status of the Radio Packs (RPs) connected to the Control Unit. Radio Signal Active RP Link Quality...

  • Page 20: System Configuration

    O P E R A T I N G M A N U A L Control Unit Menu The Control Unit settings can be accessed and adjusted from the Control Unit’s front panel LCD, or, if being used, via the X-Ware interface on your personal PC.

  • Page 21: Radio Transceiver/Antenna (Xrt-Ant-900)

    O P E R A T I N G M A N U A L Radio Transceiver/Antenna (XRT-ANT-900) The X-System Radio Transceiver (RT) serves as a point of contact for Radio Packs on X-Net. It should be positioned as high as possible to provide better and more expanded coverage.
  • Page 22 O P E R A T I N G M A N U A L Wired BeltPacks (X-WBP2-01) The X-System Wired BeltPack is to be used in the press box, connecting to the Wired Interface. A. On/Off/Volume Control The On/Off/Volume Control knob on top of the Wired BeltPack serves two main –...

  • Page 23: Radio Packs (Xrp-13)

    O P E R A T I N G M A N U A L Radio Packs (XRP-13) The X-System Radio Pack (RP) is to be worn by a user on the sideline or the press box who needs a wireless pack. The RP communicates directly to its corresponding Antenna.
  • Page 24 O P E R A T I N G M A N U A L Radio Pack Rear • Belt Clip Secure and – sturdy belt clip enables RP wearing via belt. • Battery Compartment Door Secures and – protects the RP’s Lithium- Polymer battery or 3 AA batteries.
  • Page 25 O P E R A T I N G M A N U A L Radio Pack LCD Home Operating Screen Serves as the main operating screen and displays the status of the Radio Pack (RP) as well as talk, volume, and function assignments.
  • Page 26 O P E R A T I N G M A N U A L Radio Pack Menu Radio Pack settings can be accessed and adjusted from the RP’s LCD, the Control Unit’s LCD, or, if being used, via the X-Ware interface on the touch screen monitor.
  • Page 27 RP via the USB port of a computer. Up to five (5) CoachComm lithium-polymer batteries may be charged at the same time using the 5-Bay charger. If charger(s) overheats, it will need to be moved to a cooler area to charge batteries properly. As a lithium-polymer battery safety mechanism, the battery chargers include a safety circuit, which prevents charging of batteries if the ambient temperature is too hot.
  • Page 28 O P E R A T I N G M A N U A L Pairing an RP to a Control Unit Note: New systems are configured and paired at the manufacturer. The following procedures may not be required initially if your system was configured at the manufacturer. RPs must be paired to the Control Unit (CU) before they can operate with your X-System.

  • Page 29: System Accessories

    Wired users are connected to the X-System via press box cables. Press box cables are the bundled Cat 6 cables that connect the Wired BeltPacks to the Wired Interface. Headsets CoachComm now offers exclusively the SmartBoom series of ® headsets. The SmartBoom technology enables you to effortlessly mute your microphone by simply raising the boom above your brow.

  • Page 30: System Setup And Operation

    O P E R A T I N G M A N U A L System Setup and Operation Mounting Antennas Your field Antenna is located in the press box case under the Press Box Rack Unit, along with its mounting hardware. You have two options when mounting your Antenna: using the suction cup or the super clamp.
  • Page 31 O P E R A T I N G M A N U A L Using the Super Clamp 1. Loosen the clamp’s small screw. 2. Press the clamp’s side button as you insert the Antenna’s hex standoff into the opening and tighten it. Release the button once the standoff is fully seated.

  • Page 32: Covering Your Antennas

    When using your Antennas in a wet environment, protect them with a protective enclosure that will not interfere with the RF (for example, a clear plastic bag). CoachComm recommends either covering each Antenna individually with small bags or covering the whole bracket with a large bag. The X-System Antennas are weather-resistant, including gaskets intended to prevent moisture entry from the top and sides.

  • Page 33: Walk Testing Your System

    O P E R A T I N G M A N U A L Walk Testing Your System Walk testing is very important. If a user only tests the Radio Packs (RPs) while standing still, he may not discover potential frequency problems.

  • Page 34: X-Ware Setup And Installation

    O P E R A T I N G M A N U A L X-Ware Setup and Installation X-Ware is X-System’s proprietary intercom management software, and its easy-to-use game day interface provides fast access to critical information and settings, allowing efficient management of large systems. Within X-Ware, you can manage user settings, set up and manage profiles, and access system diagnostics.
  • Page 35 O P E R A T I N G M A N U A L 4. On “Install Location” screen, click Next to install X-Ware into the default destination folder. Figure 38: Default X-Ware Destination 5. On the “Start Menu Folder” screen, click Install to begin install. The installation process will begin and take only a few seconds.

  • Page 36: Connecting X-Ware To Your Cu

    O P E R A T I N G M A N U A L Connecting X-Ware to Your CU Follow the steps below to connect your X-System to your PC so that you can use X-Ware on game day as a real-time monitoring tool.
  • Page 37 O P E R A T I N G M A N U A L 6. Connect a Cat 5 cable from your PC to the LAN port on the rear of the X-System CU (in the Press Box Rack Unit.) See page 14 for a diagram of the CU rear and the location of the LAN port.

  • Page 38: X-Ware Operation

    Figure 43: X-Ware Home Screen game day should be avoided. It is highly recommended you contact CoachComm Customer Support prior to game day if changes are desired. E. Zoom Slider bar and other view options allow you to adjust the magnification of the Home Screen view.

  • Page 39: Profile Screen

    O P E R A T I N G M A N U A L Profile Screen Access the RP Profile screen from the System button or by tapping/clicking on a particular RP icon from the Home screen. This view provides details about the selected RP, including a “live” view of that RP’s real-time display and available conferences.
  • Page 40 O P E R A T I N G M A N U A L Assigning New Conferences The list of available conferences on the RP Profile Screen displays the conferences currently assigned to that RP’s profile. An illuminated green indicator shows the RP’s current active conference.
  • Page 41 O P E R A T I N G M A N U A L Members View The Members button enables you to view a list of all users the selected RP has access to. Users not on the selected RP’s active conference will appear at the bottom of the list, but they will be grayed out.

  • Page 42: Additional System Views

    O P E R A T I N G M A N U A L Additional System Views Radio Transceivers/Antennas View The Radio Transceivers/Antennas view provides information for each Antenna currently connected to your X-System. This view also allows you to adjust your system’s “Home”...
  • Page 43 Clicking a conference from the list will display the active users on that conference in real time. The X2 configuration has a fixed workflow for conference assignments; therefore, no changes to the system are necessary. For...

  • Page 44: X-Ware Advanced Settings

    In particular, changes to these settings during “live” operation on game day should be avoided. It is highly recommended you contact CoachComm Customer Support prior to game day if changes are desired.

  • Page 45: System Configuration File

    Each X-System is pre-configured by CoachComm with the customer’s desired settings. Saving, setup, and modifications of the configuration file are performed in X-Ware, if used. CoachComm’s Customer Support staff is available to help with any advanced configuration needs during the season.
  • Page 46 O P E R A T I N G M A N U A L 3. Once the CU is finished deleting the old configuration file, wait an additional 60 seconds then remove the USB drive and power cycle the CU. 4.

  • Page 47: System Maintenance

    When stored, a battery gradually loses its overall charge time due to internal self-discharge, which may reduce its overall power. If storing batteries for two or more weeks, CoachComm highly recommends storing them at a 40–50% charge level, which generally minimizes any permanent power capacity loss.

  • Page 48: Updating X-Ware

    Note: Be sure to save a copy of your current configuration file before updating X-Ware. 1. Locate X-Ware application files on PC at C:\Program Files (x86)\CoachComm\XWare. 2. Double-click the “Uninstall” application file within this folder. An uninstall dialog box will display.

  • Page 49: Updating Device Firmware

    O P E R A T I N G M A N U A L 4. You will be asked to confirm your decision to “Delete all user files.” Click Yes . Figure 61: Confirm X-Ware Uninstall Screen 5. The uninstall process will complete. Click Close . Verify the original X-Ware folder is now empty. If not, delete any remaining files.
  • Page 50 O P E R A T I N G M A N U A L 3. Navigate to the “Firmware” tab of the advanced settings. 4. Connect a USB to Micro USB cable from the PC to the device (micro end goes into X-System device). Figure 62: X-Ware Firmware Tab NOTE: You can utilize a USB “hub”...
  • Page 51 O P E R A T I N G M A N U A L 7. Click the Update button on each device to upload the latest firmware on it. A progress bar will display for each device. Figure 64: Device Firmware In Progress 8.

  • Page 52: Troubleshooting Common Issues

    O P E R A T I N G M A N U A L Troubleshooting Common Issues Symptom/s Potential Problem/s Corrective Action/s Noise/Static/Hum on System or on Faulty ground plug Move to another outlet, or apply ground a Channel isolation adapter to plug.

  • Page 53: Returning Equipment For Repair Or Maintenance

    8:00 a.m. to 5:00 p.m. (CST), Monday through Friday. Customers who annually renew their support plan have access to CoachComm’s 24/7 after-hours support hotline as well. (Access this line by dialing our voice number and following the automated prompts to the After-Hours line. Leave a message there, and your call will be returned as soon as possible.) Our company website, www.coachcomm.com, offers supporting product documentation and live chat for help.

  • Page 54: License Information

    M A N U A L License Information Radio Device License Information Warning: Changes or modifications to this device not expressly approved by CoachComm could void the user’s authority to operate the equipment. 1. FCC Notices 1.1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation.

  • Page 55: Non-Radio-Device License Information

    Non-Radio-Device License Information Warning: Changes or modifications to this device not expressly approved by CoachComm could void the user’s authority to operate the equipment. 1. FCC Notices 1.1.

  • Page 56: Warranty Information

    Warranty Information Limited Warranty CoachComm, LLC products are warranted to be free from defects in materials and workmanship for a period of one year from the date of sale to the end user. Exceptions to this warranty coverage are Tempest® and Connex® systems, which will continue to have a two-year product warranty.
  • Page 57 O P E R A T I N G M A N U A L Glossary Conference - A grouping of audio entities. Radio Packs may subscribe to one or more conferences. Mic Gain - Increase in the power of the signal from the microphone Mic Type - Either electret or dynamic, determined by user selection or system auto-detection Noise Gate - Dynamic processor that suppresses unwanted noise present when the audio signal is at a low level Profile - A Radio Pack profile assigns functionality to a Radio Pack’s local controls, knobs, and buttons as well as what...

  • Page 58: Specifications

    M A N U A L Specifications *Notice About Specifications: While CoachComm makes every attempt to maintain the accuracy of the information contained in this manual, this information is subject to change without notice. Please check our website for the latest system specifications and certifications.

  • Page 59: Radio Transceiver/Antenna Specifications

    O P E R A T I N G M A N U A L Radio Transceiver/Antenna Specifications Table 3: Radio Transceiver/Antenna Specifications Radio Transceiver/Antenna Specification XRT-ANT-900 RF Frequency (MHz) 902–928 MHz RF Scheme FHSS with TDMA Effective Radiated Power 400 mW (+26dBm) Receiver Sensitivity -100 dBm at 10...

  • Page 60: Radio Pack Specifications

    O P E R A T I N G M A N U A L Radio Pack Specifications Table 4: Radio Pack Specifications Radio Pack Specification XRP-13-900 RF Frequency (MHz) 902–928 MHz RF Scheme FHSS with TDMA Effective Radiated Power 400 mW (+26 dBm) Receiver Sensitivity -100 dBm at 10...
  • Page 61 O P E R A T I N G M A N U A L This page is intentionally blank. 8 0 0 . 7 4 9 . 2 7 6 1 w w w . c o a c h c o m m . c o m...
  • Page 62 O P E R A T I N G M A N U A L CoachComm LLC Copyright © 2018 CoachComm LLC. All rights reserved. The Tempest , Connex , and ® ® SmartBoom ® word marks and Tempest ®...

This manual is also suitable for:

Xcu-44X2 wiXrt-ant-900Xrp-13

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