Samsung SCX-5530FN/XAZ Service Manual page 75

4. Remote Diagnostic System(RDS)
RDS and FT-EGT Automatic Ordering System, will enhance the quality and the speed of after sales service and moni-
tor the performance of the MFP at the customer site.
MFP Should be connected by MFP Server.
4.1 Required components of RDS
RDS for MFP system consists of the following three components that communicate with each other
1. Main RDS Server connected to FAX-MODEM.
2. RDS Client Application.
3. RDS on MFP.
4.2 Enable of RDS on MFP
This value is in Tech Mode.
The factory default for Consumables Status Update / Error Proactive value is Disabled.
< Method >
1. MFP Should be connected by RDS Server.
2. Service numbers should have the proper values.
: TECH MODE DATA SETUP NOTIFY TONER 2.RDS Service Number.
3. Machine Serial No. should have the proper values.
: TECH MODE DATA SETUP NOTIFY TONER 1.Toner Serial No.
4. Criter value input is optional, default is set to 1000-page.
: TECH MODE DATA SETUP NOTIFY TONER 2.RDS Criter.Value.
5. Remote Test should be On
: Maintenance Remote Test On
6. Change the password : if you forgot the Notify Toner password, enter the new password.
: TECH MODE DATA SETUP NOTIFY TONER RDS RDS Password.
7. If you are to enable the RDS system, Notify Toner option should be [Off].
4.3 Call setup & Release
In order to perform any RDS activity on a Customer MFP, the SVC will have to setup a call to it.
On successful completion of call setup, one or more RDS functions can be executed before call release is manually
initiated.
When connecting to a device, RDS will query the MFP for serial no. If Serial No. is a zero-length string / invalid string,
user will be prompted to enter a valid serial no. for the device. If the user chooses not to enter the serial number at
that point, he can enter/edit it later also; Serial number will be configurable just like any other MFP parameter
Following successful connection, following details of the MFP will be displayed :
Tel. No, Model, Server Port (that is connected to), Status, Serial Number, Firmware Version, Engine Version,
Emulation Version
In case the established call is dropped due to an error condition, RDS Client Application will notify the user. It will then
be necessary to manually request for another call setup to the desired MFP before any RDS function can be re-
attempted.
If no activity is detected on a connected call for a maximum duration of 5 minutes (300 seconds), the call will be
released / disconnected from the MFP-side.
Samsung Electronics
Alignment and Adjustments
Service Manual
4-21