Troubleshooting - Motorola MBP162CONNECT User Manual

8. Troubleshooting

Problem
Category Description / Error
Account I am unable to login
even after registration.
Account I receive an error
message saying:
"E-mail ID is
not
registered".
Account What do I do if I
forget
my password?
Account I am unable to receive
a
new password
although I have used
the "Forgot
Password" option.
Setting Up While I am adding a
new Device to my
account, I am not
able to find any
Device to add.
22
Problem
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Sign in
to create an account.
Click on the "Forgot Password" link
on
https://app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
1. The e-mail might have been sent
registered e-mail address.
2. There might be a delay in
If you are trying to add a Device
which
has previously been added into your
account or another account, you will
first have to reset the Device. Refer
to Section 5.5.
Solution
to your Junk Mail Folder.
Please check your Junk Mail
Folder.
getting
your e-mail. Please wait a
few minutes and refresh
your email account.
Troubleshootin
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