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2. Has the screen gone black? (Check that there is still power to the VC system and monitors. If either of
these have no power lights displaying but are definitely turned on contact Telstra iVision for further
troubleshooting and advise.)
3. Do you still have an IP connection? (If there is an error message on the screen contact Telstra iVision so
they can check your IP connection.)
PROBLEM: My laptop won't display.
POSSIBLE RESOLUTIONS:
1. Is the VGA cable connected? (The cable should be connected into
the back of the Tandberg and into your laptop.)
2. Have you pressed Function F8 (older laptops) or the Windows logo key
Duplicate (newer laptops)? (If you are getting the error message "PC Not Connected", press the relevant
key combination listed above. You may need to press it more than once, but leave a few seconds between
attempts. Please note that this is the most common fix, however depending on the make and model of the
laptop it may be something different, check individual user guides.)
3. Have you changed the screen resolution? (If you are getting the error message "Unsupported VGA Cable"
then the screen resolution is too high. Try 1024 x 768.)
THE BASICS
1. Is your equipment turned on? (This includes your VC system, both monitors, and any peripheral
equipment. If any of this equipment is turned off then your VC may be unsuccessful.)
2. Are all of the cables plugged in? (A disconnected cable may result in no power to a piece of equipment, a
VC without audio or video, an inability to view different inputs such as your document camera or laptop, or an
unsuccessful DVD / VCR recording.)
3. Is the power turned on at the wall? (Always check that the power hasn't been switched off at the wall.)
4. Do you have your Videoconference Notification with you in the VC Room? (Your Videoconference
Notification advises if the VC is a point-to-point or a multipoint and how the call will connect. Audio ports and
Movi will either be listed as bridge dial out or provide a number for the participant to dial into. The VC
requestor and SC contact details are also listed.)
FINALLY
1. Phone the Telstra iVision Service Desk on 1800 025 369. (Telstra iVision will be able to help with all of
your technical problems.)
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