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3.
Tool Safety ------------------------------------------------------------------------------------------------------------24
IV.
Dealer Sales/Service Authorization ---------------------------------------------------------------- 25
V.
Educational Training------------------------------------------------------------------------------------ 25
A. Overview -----------------------------------------------------------------------------------------------------------------25
B. Certification -------------------------------------------------------------------------------------------------------------25
1.
Océ VarioPrint DP-Line --------------------------------------------------------------------------------------------25
2.
Océ VarioPrint DP-Line Accessories ---------------------------------------------------------------------------25
3.
Service Manager Training -----------------------------------------------------------------------------------------26
C. Learning Path ----------------------------------------------------------------------------------------------------------26
1.
Océ VarioPrint DP-Line Technician Training Learning Path ----------------------------------------------27
2.
Océ VarioPrint DP-Line Accessories Training Learning Path --------------------------------------------27
3.
Service Manager Training -----------------------------------------------------------------------------------------27
D. Technician Training --------------------------------------------------------------------------------------------------28
1.
Online Modules-------------------------------------------------------------------------------------------------------28
2.
Classroom -------------------------------------------------------------------------------------------------------------29
3.
Prerequisites ----------------------------------------------------------------------------------------------------------30
Service Materials ------------------------------------------------------------------------------------------------------30
Training Facilities -----------------------------------------------------------------------------------------------------30
G. Student Feedback and Course Follow-up --------------------------------------------------------------------31
VI.
Servicing Notes------------------------------------------------------------------------------------------- 32
A. Service and Maintenance Strategy ------------------------------------------------------------------------------32
B. Connectivity Checklist ----------------------------------------------------------------------------------------------32
C. Implementation Checklist ------------------------------------------------------------------------------------------32
D. Safety ---------------------------------------------------------------------------------------------------------------------33
Power and Plug Requirements -----------------------------------------------------------------------------------33
Installation Weight & Dimensions -------------------------------------------------------------------------------34
G. Installation Space Requirements --------------------------------------------------------------------------------37
H. Estimated Installation Times --------------------------------------------------------------------------------------38
I.
Environmental Conditions -----------------------------------------------------------------------------------------39
PRISMAsync Controller Firmware Upgrade ------------------------------------------------------------------40
1.
PRISMAsync Controller System Backup ----------------------------------------------------------------------40
2.
PRISMAsync Controller Firmware Update via the USB Stick --------------------------------------------40
K. International License Management System ------------------------------------------------------------------41
PRISMAprepare and PRISMAaccess Activation ------------------------------------------------------------41
M. Recommended System Engineer Requirements -----------------------------------------------------------42
N. Hard Disk Drive Handling ------------------------------------------------------------------------------------------43
O. Fuser Belt End of Life Detection ---------------------------------------------------------------------------------43
Wax Mode Setting-----------------------------------------------------------------------------------------------------43
Q. Consumables-----------------------------------------------------------------------------------------------------------44
R. Consumable Parts ----------------------------------------------------------------------------------------------------45
Periodically Replacement Parts ----------------------------------------------------------------------------------47
Printer Operation Care Parts --------------------------------------------------------------------------------------48
U. Special Tools, Solvents & Oils -----------------------------------------------------------------------------------48
V.
Soft Counter ------------------------------------------------------------------------------------------------------------49
VII.
Suggested End-User Customer Service Offerings -------------------------------------------- 50
A. Monthly Copy Volume -----------------------------------------------------------------------------------------------50
B. Limited Warranty Support------------------------------------------------------------------------------------------50
1.
End-User Limited Warranty Conditions ------------------------------------------------------------------------50
2.
Flat - Rate Program -------------------------------------------------------------------------------------------------51
3.
e-Tag -------------------------------------------------------------------------------------------------------------------52
4.
On-Line Limited Warranty Credit Inquiry-----------------------------------------------------------------------54
C. Service Parts Availability-------------------------------------------------------------------------------------------56
VIII. Product Technical Support Offerings ------------------------------------------------------------- 57
Océ VarioPrint 135/120/110 Service Guide
Revision 3
Océ VarioPrint 135/120/110 Service Guide
January 2013
Page iv
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