AT&T TL96273 User Manual page 113

Appendix
Troubleshooting
Out of range OR no power at base appears on my handset.
• Ensure that the telephone base is powered up.
• Place the handset in the telephone base for one minute to allow the
handset and base to synchronize.
• Move the handset closer to the telephone base. You might have moved
out of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the handset and
telephone base to reset.
• Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic
The batteries do not hold a charge.
• If the handset is in the charger and the charge light does not come on,
refer to The charge light is off (page 110) in this Troubleshooting guide.
• Charge the battery in the handset for at least 11 hours. For optimum daily
performance, return the handset to the telephone base or charger when
not in use.
• If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows Low battery, refer to page 8 for details.
• You may need to purchase a new battery. Please refer to Battery
installation and charging (pages 6-8) in this user's manual.
I get noise, static, or a weak signal even when I'm near the telephone base.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone lines, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see page 7). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
• You may be able to improve the performance of your cordless phone
by installing your new telephone base as far as possible from any other
existing cordless telephone system that may already be installed.
• Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
• Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
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devices.