Canon imageFORMULA ScanFront 400 Set Up And Operation Manual page 100

Cannot delete a folder
Cannot scan from the Home
screen (certain users only)
Cannot log in
100
Chapter 6 Troubleshooting
Cause
Data has been saved to the folder.
Solution
Contact the administrator of the shared folder.
Permission to change the shared folder has not been granted for the user
Cause
name and password that were entered.
Solution Contact the administrator of the shared folder.
The administrator has set "Use only Job Buttons" as a function
Cause
restriction.
Solution Contact the administrator of the ScanFront.
Uppercase and lowercase letters were not entered correctly.
Cause
(See p. 58.)
Enter the uppercase and lowercase letters for the user name and
Solution
password correctly.
[Authentication Method] is set to [Active Directory] for the
Cause
authentication server, and an IP address or PC name is specified for
[Host Name].
Specify the FQDN in [Host Name] (refer to p. 140 of the ScanFront
400 INSTRUCTIONS), and configure the DNS server to which the
Solution
specified FQDN is registered in the [Network Setting] screen (refer to
p. 35 of the ScanFront 400 INSTRUCTIONS).
[Authentication Method] is set to [Active Directory] for the
Cause authentication server, and a NetBIOS domain name is specified in
[Domain].
Specify the DNS domain name in [Domain] (refer to p. 140 of the
ScanFront 400 INSTRUCTIONS), and configure the DNS server to
Solution
which the specified DNS domain name is registered in the [Network
Setting] screen (refer to p. 35 of the ScanFront 400 INSTRUCTIONS).