Canon imageFORMULA ScanFront 400 Service Manual
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Canon imageFORMULA ScanFront 400 Service Manual

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Summary of Contents for Canon imageFORMULA ScanFront 400

  • Page 2 Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageFORMULA ScanFront 400. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    1. Canon Network Access ------------------------------------------------------------------------------------- 13 2. Parts Order Desk --------------------------------------------------------------------------------------------- 13 Appendix----------------------------------------------------------------------------------------------------- 14 A. Specifications ------------------------------------------------------------------------------------------------------ 14 B. imageFORMULA ScanFront 400 Limited Warranty ---------------------------------------------------- 16 C. List of Tables------------------------------------------------------------------------------------------------------- 17 D. List of Figures ----------------------------------------------------------------------------------------------------- 17 imageFORMULA ScanFront 400 Service Guide...

  • Page 5: Product Overview

    ScanFront 400 Service Guide Product Overview The Canon imageFORMULA ScanFront 400 is a compact network scanner with a customizable Web Application mode. Scanned image data can be transferred to a shared folder on a server PC or client PC on the same network as the scanner, sent to a printer for printing, or delivered to a remote location via e-mail or Internet fax service.

  • Page 6: Product Configuration, Ecarepak And Box Contents

    ScanFront 400 Service Guide Product Configuration, eCarePAK and Box Contents A. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com...

  • Page 7: Ecarepak

    ScanFront 400 Service Guide B. eCarePAK An eCarePAK is available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plans,” on p. Table 2 - eCarePAK Extended Model Type Item Number Coverage...

  • Page 8: New Technician Certification

    • Familiarity with common hand tools to disassemble and service Canon devices. E. Course Format The imageFORMULA ScanFront 400 online course is a self-study course that provides essential servicing information for this model, and familiarizes the service technician with important areas of the service manual and various guides.

  • Page 9: Course Equipment

    ScanFront 400 Service Guide F. Course Equipment • imageFORMULA ScanFront 400 • Windows-based Web browser with access to Canon’s e-Support Center Training Web site • Flash Player Plug-in • Sufficient storage space to download and use the learning resources •...

  • Page 10: Servicing Notes

    Servicing Notes This machine is installed by the end-user. The end-user should be advised to install the imageFORMULA ScanFront 400 by reading the “Setup Guide” thoroughly. Two (2) printed manuals are included with this scanner: the “Setup Guide” and the “Operation Guide.” In addition, the included CD-ROM contains the “Instructions”...

  • Page 11: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.

  • Page 12: Recommended Replacement Parts

    ScanFront 400 Service Guide E. Recommended Replacement Parts It is recommended that a dealer keep the following parts in stock for replacement purposes in case of a hardware failure. Table 6 – Recommended Replacement Parts List Part Name Part Number...

  • Page 13: End-User Service Offerings

    Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-423-2366, is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.

  • Page 14: Canon Usa Technical Support Center

    Dealer Support requirements and Canon USA support offerings. Refer to the Tech Support tab of the...

  • Page 15: Technical Support Escalation

    The TSC may, at its discretion, escalate a case to the Regional Field Support Staff or Engineering group after all reasonable troubleshooting options have been exhausted. See the Canon USA Support Escalation Flow Chart in Figure 2 — Call Escalation Procedure Flow Chart. Figure 2 — Call Escalation Procedure Flow Chart...

  • Page 16: Post-Warranty Support

    (2) years of extended coverage plans are available. The Canon eCarePAK Extended Service Plans enable the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.

  • Page 17: Authorized Servicer Program

    If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab.

  • Page 18: Appendix

    ScanFront 400 Service Guide Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 7 — imageFORMULA ScanFront 400 Specifications Item Description Type Desktop type sheet-fed network scanner Scanning Sensor...
  • Page 19 ScanFront 400 Service Guide Table 7 — imageFORMULA ScanFront 400 Specifications Continued Item Description Black and White, Error Diffusion, Text Enhance, Gray, Color, Scanning Modes and Auto Color Detection Up to 100 x 100 dpi, 150 x 150 dpi, 200 x 200 dpi,...

  • Page 20: Imageformula Scanfront 400 Limited Warranty

    ScanFront 400 Service Guide B. imageFORMULA ScanFront 400 Limited Warranty imageFORMULA ScanFront 400 Service Guide November 2016 Page 16...

  • Page 21: List Of Tables

    Table 5 – Consumable Parts List ....................7 Table 6 – Recommended Replacement Parts List ..............8 Table 7 — imageFORMULA ScanFront 400 Specifications ............14 D. List of Figures Figure 1 — Canon USA’s Consumer Web Site ................. 10 Figure 2 —...

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