Canon imageFORMULA ScanFront 330 Service Manual
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Canon imageFORMULA ScanFront 330 Service Manual

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Summary of Contents for Canon imageFORMULA ScanFront 330

  • Page 2: Revision History

    Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageFORMULA ScanFront 330. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    VIII. Authorized Servicer Support Offerings------------------------------------------------------------ 19 A. Authorized Servicer Support---------------------------------------------------------------------------------- 19 B. Internet Support--------------------------------------------------------------------------------------------------- 19 1. Canon USA’s e-Support Center Web Site -------------------------------------------------------------- 19 2. Canon USA’s ISG Central Web Site --------------------------------------------------------------------- 21 C. Call Escalation Procedure ------------------------------------------------------------------------------------- 23 imageFORMULA ScanFront 330 Service Guide...
  • Page 5 E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 32 F. Parts Return Process-------------------------------------------------------------------------------------------- 32 Appendix----------------------------------------------------------------------------------------------------- 33 A. Specifications------------------------------------------------------------------------------------------------------ 33 B. imageFORMULA ScanFront 330 Limited Warranty ---------------------------------------------------- 35 C. List of Tables------------------------------------------------------------------------------------------------------- 36 D. List of Figures ----------------------------------------------------------------------------------------------------- 36 imageFORMULA ScanFront 330 Service Guide April 2014...

  • Page 6: Product Overview

    ScanFront 330 Service Guide Product Overview The Canon imageFORMULA ScanFront 330 is a compact, secure network scanner with a customizable Web Application mode. Scanned image data can be transferred to a shared folder on a server PC or client PC on the same...

  • Page 7: Product Configuration And Box Contents

    When a customer replaces the Retard Roller, they must update the ScanFront’s firmware to prevent no-feeding situations in a low temperature environment. The differences between the imageFORMULA ScanFront 330 and imageFORMULA ScanFront 300/300P are discussed in a Technical Publication on the e-Support Web site.

  • Page 8: Box Contents

     AC Adapter  Registration Card  Power Cord  Printed Version of the Setup and Operation Guide Only use the AC Adapter and power cord supplied with the imageFORMULA ScanFront 330. imageFORMULA ScanFront 330 Service Guide April 2014 Page 3...

  • Page 9: Service Authorization

    It is highly recommended that the service technician have:  Prior experience with Canon imageFORMULA ScanFront devices.  Experience with taking eLearning courses.  Familiarity with common hand tools to disassemble and service Canon devices. imageFORMULA ScanFront 330 Service Guide...

  • Page 10: Course Format

    ScanFront 330 Service Guide E. Course Format The imageFORMULA ScanFront 200/200P and imageFORMULA 300/300P online courses are self-study courses that provide essential servicing information for these models, and familiarize the service technician with important areas of the service manual and user’s guide.

  • Page 11: Course Equipment

    ScanFront 330 Service Guide F. Course Equipment  imageFORMULA ScanFront 300/300P  Windows-based Web browser with access to Canon’s e-Support Center Training Web site  Flash Player Plug-in  Sufficient storage space to download and use the learning resources ...

  • Page 12: Servicing Notes

    ScanFront 330 Service Guide Servicing Notes A. Installation Space Requirements The approximate installation space requirements for the imageFORMULA ScanFront 330 are shown below. Always make sure that there is enough space for the service and operation of the device.

  • Page 13: Service Support Tools

    ScanFront 330 Service Guide C. Service Support Tools The tools listed in the table below are necessary for the proper service of the machine. For more information on the tools below, see the imageFORMULA ScanFront 330 Service Manual. Table 4 — Service Support Tools...

  • Page 14: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.

  • Page 15: Recommended Replacement Parts

    ScanFront 330 Service Guide E. Recommended Replacement Parts It is recommended that a dealer keep the following parts in stock for replacement purposes in case of a hardware failure. Table 6 – Recommended Replacement Parts List Part Name Part Number...

  • Page 16: End-User Periodic Maintenance

    ScanFront 330 Service Guide F. End-User Periodic Maintenance The parts in the table below must be cleaned or replaced periodically to ensure a specific level of machine performance. Clean or replace the parts at the interval specified below. Maintenance Interval (Sheets)

  • Page 17: Firmware Upgrade

    Firmware can be downloaded by the end-user or service technician via a USB flash drive. Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: ...

  • Page 18: End-User Service Offerings

    Appendix. B. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.

  • Page 19: Exchange Service

     Product serial number  A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays.

  • Page 20: Internet Support

    ScanFront 330 Service Guide 2. Internet Support End-user support is also available via the Canon USA consumer Web site: http://consumer.usa.canon.com. The end-user can access software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and third-party service provider locations is also available on the consumer Web site.

  • Page 21: Post-Warranty Support

    4 years extended coverage plans are available. The Canon CarePAK Extended Service Plans enable the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.

  • Page 22: Authorized Servicer Program

    VII. Authorized Servicer Program The Authorized Servicer program enables Canon’s distribution product resellers to become Authorized Servicers (authorized to service the Canon products they resell). Refer to the Authorized Servicer Program Guide, found in the Download Center section of the...

  • Page 23: Ascr Registration Process

    ScanFront 330 Service Guide B. ASCR Registration Process The ASCR system can be accessed through the Warranty section of the e-Support Center Web site. Select the “ASCR” tab, and then select “Create New Registration Record” to enter each serial number for which you intend to provide service and support.

  • Page 24: Authorized Servicer Support Offerings

    1. Canon USA’s e-Support Center Web Site e-Support Center Web site, available from Canon USA’s Engineering Services and Solutions Division, provides high-quality support via the Internet. This is only available for Canon USA’s Authorized Servicing Dealers or Authorized Servicer’s. Canon USA’s e-Support Center...
  • Page 25 ScanFront 330 Service Guide To access online support for Authorized Servicers, you must first register for an e-Support ID number. To register for a number ID, go to the Canon USA e-Support Center Web site at http://www.support.cusa.canon.com. Click the “REGISTER” button, and follow the instructions. This service is available at no additional charge to all authorized dealers.

  • Page 26: Canon Usa's Isg Central Web Site

    ScanFront 330 Service Guide 2. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s management staff. Contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central.
  • Page 27 ScanFront 330 Service Guide After the dealer logs on to the ISG Central Web site, select “Engineering Services & Solutions” to access the Service Guides area of the Web site, as shown below. Figure 4 — ISG Central - Engineering Services & Solutions Tab Figure 5 —...

  • Page 28: Call Escalation Procedure

    C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageFORMULA ScanFront 330 Authorized Servicers. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call.

  • Page 29: Warranty Procedures

    Warranty Control Section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com. Figure 7 — e-Support - e-Tag imageFORMULA ScanFront 330 Service Guide...
  • Page 30 ScanFront 330 Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 8 — e-Support - e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history...

  • Page 31: Online Limited Warranty Credit Inquiry

    B. Online Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag credits on the CNA (Canon Network Access) Web site. To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon...

  • Page 32: Warranty Reimbursement Program

    ScanFront 330 Service Guide Figure 11 — CNA - Warranty Claims Search To check the status of the e-Tag warranty claims already submitted: Go to the e-Tag Warranty Claim Console, as shown at the bottom of the screen shot in Figure 8 —...

  • Page 33: Warranty Marketing Program

    ScanFront 330 Service Guide 2. Warranty Marketing Program Some service providers may choose to have their own help desk serve as the “first point of contact” rather than CITS. This places the burden of having an effective in-warranty call avoidance process on the service provider.

  • Page 34: Parts Support

    If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab.

  • Page 35: Parts Order Desk

    2. Parts Order Desk Authorized Servicers without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The Authorized Servicer is responsible for all shipping costs related to their order. imageFORMULA ScanFront 330 Service Guide...

  • Page 36: Parts Order Entry

    1. Regular Orders All parts for regular orders are shipped via ground once the parts orders are printed by Canon USA, unless an alternate shipping method is requested by the Authorized Servicer for rush orders. Parts and shipping are charged to the Authorized Servicer.

  • Page 37: Order/Invoice Inquiry

    Note: New accounts are not available on the CNA Web site. Authorized Servicers without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries.

  • Page 38: Appendix

    ScanFront 330 Service Guide Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 7 — imageFORMULA ScanFront 330 Specifications Item Description Type Pass-through desktop scanner with network compatibility Scanning Sensor...
  • Page 39 ScanFront 330 Service Guide Table 7 — imageFORMULA ScanFront 330 Specifications Continued Item Description Maximum Daily Scan Up to 3,000 pages Volume 4 Hi-Speed USB 2.0 Ports, Interfaces 1 RJ-45 (10Base-T/100Base-TX) jack Temperature: 50°F to 86°F (10°C to 30°C)

  • Page 40: Imageformula Scanfront 330 Limited Warranty

    ScanFront 330 Service Guide B. imageFORMULA ScanFront 330 Limited Warranty imageFORMULA ScanFront 330 Service Guide April 2014 Page 35...

  • Page 41: List Of Tables

    Table 6 – Recommended Replacement Parts List..............10 Table 7 — imageFORMULA ScanFront 330 Specifications............33 D. List of Figures Figure 1 — Canon USA’s Consumer Web Site .................15 Figure 2 — e-Support Center Login...................20 Figure 3 — ISG Central Login ....................21 Figure 4 —...

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