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Issue
SYNC 3 does
not display the
The device or media
song informa-
player is incompatible.
tion, repeat, or
shuffle buttons.
Issue
Failed connec-
Password error.
tion.
Weak signal.
Multiple Access points
within range with the
same SSID.
Disconnecting
Weak signal probably
after successful
due to distance from the
connection.
hotspot, obstruction or
high interference.
Poor signal seen
There may be an
by SYNC 3
obstruction between
despite being
SYNC 3 and the hotspot.
near a hotspot.
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201709, Second Printing
SYNC
USB and Bluetooth Stereo issues
Possible cause
Wi-Fi Issues
Possible cause
543
3
Possible solution
To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
Possible solution
Verify password.
Check for a poor Wi-Fi signal.
Use a unique name for your SSID, don't use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Position the vehicle close to the hotspot
with the front of the vehicle facing the
hotspot direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave
and cordless phones may cause interfer-
ence.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the
hotspot. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the hotspot. If all windows
are tinted, you can open the windows in the
direction of the hotspot if that is feasible.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
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Table of Contents
Troubleshooting
