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Epson WF-7710 User Manual

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WF-7710/WF-7720 User's Guide

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  Summary of Contents for Epson WF-7710

  • Page 1 WF-7710/WF-7720 User's Guide...
  • Page 3: Table Of Contents

    The Power Off and Sleep Timers ....................... 33 Changing the Power Off Timer Settings ..................33 Changing the Sleep Timer Settings ....................34 Epson Connect Solutions for Smartphones, Tablets, and More ............35 Setting Up Epson Connect Services....................36 Using Epson Email Print ....................... 37 Using the Epson iPrint Mobile App ....................
  • Page 4 Using Fire OS Printing ........................43 Using Windows 10 Mobile Printing ....................44 Using Epson Print and Scan App with Windows Tablets ..............44 Printing and Scanning with NFC from Your Android Device ............... 45 Wi-Fi or Wired Networking........................47 Network Security Recommendations ....................
  • Page 5 Paper or Media Type Settings - Printing Software................83 Selecting the Paper Settings for Each Source - Control Panel ............84 Paper Type Settings - Control Panel ..................... 84 Selecting Default Paper Settings - Administrator................85 Selecting the Default Paper Source Settings - Administrator............85 Paper Source Settings Options....................
  • Page 6 Changing the Language of the Printer Software Screens ............120 Changing Automatic Update Options ..................121 Printing with the Built-in Epson Driver - Windows 10 S..............122 Selecting Print Settings - Windows 10 S..................123 Printing on a Mac ..........................126 Selecting Basic Print Settings - Mac ...................
  • Page 7 Saving Scanned Documents as a Searchable PDF..............159 Image Format Options......................... 161 Scan Resolution Guidelines ......................162 Creating Contacts for Scanning....................162 Faxing............................... 165 Connecting a Telephone or Answering Machine ................165 Setting Up Fax Features ........................170 Setting Up Basic Fax Features ....................170 Using the Fax Setting Wizard....................
  • Page 8 Check Cartridge and Maintenance Box Status................. 227 Checking Cartridge Status on the LCD Screen................227 Checking Cartridge and Maintenance Box Status with Windows ..........228 Checking Cartridge and Maintenance Box Status - Mac ............. 231 Purchase Epson Ink Cartridges and Maintenance Box ..............232...
  • Page 9 Ink Cartridge and Maintenance Box Part Numbers..............232 Removing and Installing Ink Cartridges.................... 233 Printing with Black Ink and Expended Color Cartridges ..............237 Printing with Expended Color Cartridges - Windows ..............238 Printing with Expended Color Cartridges - Mac ................238 Conserving Low Black Ink with Windows ..................
  • Page 10 Product Does Not Appear in Mac Printer Window ............... 275 Cannot Print Over a Network....................... 275 Cannot Scan Over a Network ...................... 276 Solving Copying Problems ....................... 277 Product Makes Noise, But Nothing Copies.................. 278 Product Makes Noise When It Sits for a While................278 Solving Paper Problems........................
  • Page 11 Incorrect Colors ........................... 304 Solving Scanning Problems ......................305 Scanning Software Does Not Operate Correctly ................. 305 Cannot Start Epson Scan 2 ......................306 Solving Scanned Image Quality Problems ..................306 Image Consists of a Few Dots Only..................... 307 Line of Dots Appears in All Scanned Images................307 Straight Lines in an Image Appear Crooked ................
  • Page 12 Binding Arbitration and Class Waiver ....................338 Trademarks ............................342 Copyright Notice..........................342 libTIFF Software Acknowledgment....................343 A Note Concerning Responsible Use of Copyrighted Materials........... 343 Default Delay Times for Power Management for Epson Products ..........344 Copyright Attribution ........................344...
  • Page 13: Wf-7710/Wf-7720 User's Guide

    WF-7710/WF-7720 User's Guide Welcome to the WF-7710/WF-7720 User's Guide. For a printable PDF copy of this guide, click here.
  • Page 14: Product Basics

    Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Printing and Scanning with NFC from Your Android Device Using the Control Panel See these sections to learn about the control panel and select control panel settings.
  • Page 15: Control Panel Buttons And Lights

    Control Panel Buttons and Lights power button and light NFC (Near Field Communication) tag Received Fax light home button LCD screen help button Reset button Interrupt button Paper Setting button Contacts button stop button Job/Status button Error and Data lights Numeric keypad C Clear button Parent topic:...
  • Page 16: Status Icon Information

    Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Press the icon to view or change the current network settings. Icons Description Displays the Job Status and Printer Status screens Job/Status No Ethernet connection An Ethernet connection is established No Wi-Fi connection A Wi-Fi network error has occurred or the product is searching for a connection...
  • Page 17: Changing Lcd Screen Language

    Icons Description Access to the product's functions are restricted to authorized users. Select the icon to log in using a user name and password. Contact your administrator if you do not know the login information. Access to the product's functions are restricted to authorized users and a user is currently logged in.
  • Page 18 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) •...
  • Page 19: Entering Characters On The Lcd Screen

    Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select • To delete the previous character, select •...
  • Page 20: Adjusting The Screen Brightness

    You see a screen like this: 3. Do one of the following: • To mute all control panel sounds, turn the Mute setting off. • To select a specific sound level, select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode.
  • Page 21: Turning Off The Operation Time Out Setting

    You see a screen like this: 3. Press the – or + icons to decrease or increase the brightness. 4. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity.
  • Page 22: Using Presets

    Note: This setting can be locked by an administrator. If you cannot access this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings > PC Connection via USB. You see a screen like this: 3.
  • Page 23 You see a screen like this: 3. Select Add New. 4. Select the function for which you want to set up a preset, such as Copy. You see the main screen for that function: 5. Select the settings you want to save and select Register.
  • Page 24 You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 8. Select OK. When you copy, fax, or scan, you can use the preset by selecting Presets and selecting your preset name from the list.
  • Page 25: Setting A Password And Locking The Control Panel

    Related tasks Entering Characters on the LCD Screen Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: • certain Basic Settings and Printer Settings •...
  • Page 26: Setting User Feature Restrictions (Access Control)

    6. Select Lock Setting and select On. When the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel...
  • Page 27: Product Parts Locations

    You see a screen like this: 3. Select the Access Control field to turn the setting on. 4. If you want to allow users to print from generic drivers or use WSD scanning, select the Accept Unknown User Jobs field to turn the setting on. 5.
  • Page 28: Product Parts - Top And Front

    Product Parts - Top and Front Automatic Document Feeder (ADF) ADF lever ADF edge guides ADF input tray ADF output tray Paper cassette 1...
  • Page 29 Paper cassette 2 (WF-7720) Document cover Scanner glass Control panel USB Type A port for external devices Parent topic: Product Parts Locations...
  • Page 30: Product Parts - Paper Path

    Product Parts - Paper Path Rear paper feed edge guides Rear paper feed slot Output tray Output tray extension Paper stopper Paper cassette edge guides Paper cassette Paper cassette cover Parent topic: Product Parts Locations...
  • Page 31: Product Parts - Inside

    Product Parts - Inside Scanner unit Ink cartridge cover Ink cartridge holder Parent topic: Product Parts Locations...
  • Page 32: Product Parts - Back

    EXT port Ethernet LAN port USB port Parent topic: Product Parts Locations Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.
  • Page 33: The Power Off And Sleep Timers

    Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
  • Page 34: Changing The Sleep Timer Settings

    You see a screen like this: 3. Select a time period between 30minutes and 12h (12 hours). Parent topic: The Power Off and Sleep Timers Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. Note: This setting can be locked by an administrator.
  • Page 35: Epson Connect Solutions For Smartphones, Tablets, And More

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 36: Setting Up Epson Connect Services

    Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print...
  • Page 37: Using Epson Email Print

    Wi-Fi or Wired Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
  • Page 38: Using Epson Remote Print

    Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
  • Page 39: Using Airprint

    2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address and password.
  • Page 40: Using Google Cloud Print

    Wi-Fi or Wired Networking Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables.
  • Page 41: Setting Up Google Cloud Print On A Chromebook

    With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Turn on your Chromebook and connect it to the same wireless network as your product.
  • Page 42: Using The Mopria Print Service

    Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
  • Page 43: Using Fire Os Printing

    You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.
  • Page 44: Using Windows 10 Mobile Printing

    There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.
  • Page 45: Printing And Scanning With Nfc From Your Android Device

    Epson iPrint opens on your device. Note: If you do not have Epson iPrint installed, the app store page for the Epson iPrint app opens on your device. Install Epson iPrint and repeat this step. 5. Touch the NFC antenna of your mobile device to the product NFC tag on your product again.
  • Page 46 6. If you are going to print, open the file you want to print in Epson iPrint. 7. Touch the NFC antenna of your mobile device to the NFC tag on your product to start printing or scanning.
  • Page 47: Wi-Fi Or Wired Networking

    Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Configuring Email Server Settings Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...
  • Page 48: Wi-Fi Infrastructure Mode Setup

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
  • Page 49: Selecting Wireless Network Settings From The Control Panel

    Note: This setting can be locked by an administrator. If you cannot access this setting, contact your administrator for assistance. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
  • Page 50 5. Select the Enter Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right arrows. •...
  • Page 51: Wi-Fi Direct Mode Setup

    Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. Epson product Computer with a wireless interface Other wireless device Your product enters access point mode and the product itself acts as the network access point for up to 4 devices.
  • Page 52: Enabling Wi-Fi Direct Mode

    Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and a computer or other devices without a wireless router or access point. Note: This setting can be locked by an administrator. If you cannot access this setting, contact your administrator for assistance.
  • Page 53: Wi-Fi Protected Setup (Wps)

    You see a screen like this: 4. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 5. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print.
  • Page 54: Using Wps To Connect To A Network

    Using WPS to Connect to a Network Parent topic: Wi-Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network. Note: This setting can be locked by an administrator.
  • Page 55: Printing A Network Status Sheet

    Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. Note: This setting can be locked by an administrator. If you cannot access this setting, contact your administrator for assistance.
  • Page 56: Changing Or Updating Network Connections

    1. Press the home button, if necessary. 2. Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings. You see a screen like this: 3. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server.
  • Page 57: Accessing The Web Config Utility

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
  • Page 58: Connecting To A New Wi-Fi Router

    1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
  • Page 59 Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Press the icon.
  • Page 60: Loading Paper

    Loading Envelopes in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Paper Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel...
  • Page 61 2. Pull out the paper cassette and remove the paper cassette cover. 3. Slide the edge guides outward.
  • Page 62 Note: If you are using legal-size paper or larger, squeeze the tab and extend the paper cassette. 4. Slide the edge guide to your paper size.
  • Page 63 5. Load a stack of paper, printable side down, against the edge guide as shown. Note: Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette.
  • Page 64 6. Slide the edge guides against the paper, but not too tightly. Caution: To prevent paper feeding problems, make sure the paper fits beneath the top edges of the guides and do not load too much paper in the cassette. 7.
  • Page 65 Note: The paper may slide forward slightly as you insert the cassette. This is normal. 8. When prompted by the product's LCD screen, select the size and type of the paper you just loaded and select OK. 9. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper.
  • Page 66: Loading Paper For Photos In The Cassette

    Related tasks Loading Paper for Photos in the Cassette Loading Envelopes in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Loading Paper for Photos in the Cassette You can print photos on a variety of paper types and sizes. You can load photo paper in various sizes in Cassette 1 only.
  • Page 67 3. Slide the edge guides outward. 4. Slide the edge guide to your paper size.
  • Page 68 5. Load photo paper, short edge first and printable side down, against the edge guide as shown. Note: Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette. 6. Slide the edge guides against the paper, but not too tightly.
  • Page 69 Caution: To prevent paper feeding problems, make sure the paper fits beneath the top edges of the guides and do not load too much paper in the cassette. 7. Close the paper cassette cover and gently insert the paper cassette. Note: The paper may slide forward slightly as you insert the cassette.
  • Page 70 9. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper. Do not remove or insert the paper cassette during printing. Always follow these paper loading guidelines: •...
  • Page 71: Loading Envelopes In The Cassette

    Loading Envelopes in the Cassette You can print on plain paper envelopes in this size: No. 10 (4.1 × 9.5 inches [105 × 241 mm]). If your product has two paper cassettes, you can load No. 10 size envelopes in Cassette 1 only. 1.
  • Page 72 3. Slide the edge guides outward. 4. Load envelopes printable side down and flap edge right as shown. Caution: To prevent paper feeding problems, make sure you do not load too many envelopes in the cassette.
  • Page 73 5. Slide the edge guides against the envelopes, but not too tightly. Note: Make sure the envelopes are loaded against the edge guide and not sticking out from the end of the cassette.
  • Page 74 6. Close the paper cassette cover and gently insert the paper cassette. Note: The envelopes may slide forward slightly as you insert the cassette. This is normal. 7. When prompted by the product's LCD screen, select Envelope #10 for the Paper Size and Envelope for the Paper Type, and select OK.
  • Page 75: Loading Paper And Envelopes In The Rear Feed Slot

    Always follow these envelope loading guidelines: • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time. • If print quality declines when printing multiple envelopes, try loading one envelope at a time. •...
  • Page 76 3. Open the rear paper feed slot and push it back. 4. Slide out the edge guides.
  • Page 77 5. Do one of the following: • Load one sheet of paper with the printable side faceup and slide the edge guides against the paper, but not too tightly. • Load one envelope short edge first, with the flap facing down and the flap edge to the right.
  • Page 78 6. Insert the paper or envelope into the slot until the printer feeds it automatically. Always follow these paper loading guidelines: • Load only one sheet or one envelope at a time. • Load paper short edge first, no matter which way your document faces. •...
  • Page 79: Paper Loading Capacity

    (U.S. sales), epson.ca (Canadian sales) epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country.
  • Page 80 Paper Type Size Part number Sheet count Epson Bright White Paper Letter (8.5 × 11 inches S041586 [216 × 279 mm]) Epson Premium Presentation 8 × 10 inches (203 × 254 mm) S041467 Paper Matte Letter (8.5 × 11 inches S041257 [216 ×...
  • Page 81 Paper Type Size Part number Sheet count Epson Photo Paper Glossy 4 × 6 inches (102 × 152 mm) S041809 S042038 A4 (8.3 × 11.7 inches S041140 [210 × 297 mm]) Letter (8.5 × 11 inches S041141 [216 × 279 mm])
  • Page 82: Borderless Paper Type Compatibility

    You can print borderless photos on compatible paper types in compatible sizes: Borderless Paper Types • Epson Presentation Paper Matte • Epson Premium Presentation Paper Matte • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Premium Photo Paper Glossy • Epson Photo Paper Glossy Borderless Paper Sizes •...
  • Page 83: Paper Or Media Type Settings - Printing Software

    Pre-printed paper Preprinted High-quality plain paper High-quality plain paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi-gloss...
  • Page 84: Selecting The Paper Settings For Each Source - Control Panel

    Parent topic: Loading Paper Selecting the Paper Settings for Each Source - Control Panel You can change the default paper size and paper type for each source using the control panel on the product. 1. Press the home button, if necessary. 2.
  • Page 85: Selecting Default Paper Settings - Administrator

    Color Pre-printed paper Preprinted High-quality plain paper High Quality Plain Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Prem.
  • Page 86: Paper Source Settings Options

    Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings. You see a screen like this: 3.
  • Page 87: Selecting The Universal Print Settings

    Paper Source Available settings Description Settings option A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected Auto Select Copy Select On for any of these settings to automatically print on Settings paper from any source containing paper that matches your paper settings...
  • Page 88: Universal Print Settings Options

    You see this screen: 3. Adjust the settings as necessary. 4. When you are finished, press the home button to exit. Universal Print Settings Options Parent topic: Loading Paper Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Available settings Description...
  • Page 89 Universal Print Available settings Description Settings option Skip Blank Page On Select On to skip printing of blank pages automatically Parent topic: Selecting the Universal Print Settings...
  • Page 90: Placing Originals On The Product

    Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass...
  • Page 91: Placing Originals In The Automatic Document Feeder

    2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: You can place multiple originals on the scanner glass. Just make sure they are at least 0.8 inch (20 mm) away from each other.
  • Page 92 1. Slide the ADF edge guide outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges.
  • Page 93 3. Insert the originals into the ADF faceup and top-edge first. Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up.
  • Page 94 4. Slide the ADF edge guide against the originals, but not too tightly.
  • Page 95 Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown: Parent topic: Placing Originals on the Product Related references Automatic Document Feeder (ADF) Specifications Related topics Copying Scanning Faxing...
  • Page 96: Copying

    Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF.
  • Page 97: Copying Options

    10. When you are ready to copy, press the Copy icon. Note: To cancel printing, select Cancel. Parent topic: Copying Related references Copying Options Available Epson Papers Related tasks Using Presets Loading Paper for Documents in the Cassette Related topics Placing Originals on the Product Copying Options Select the copying options you want to use for your copies.
  • Page 98 Copying option Available settings Description Density Varying levels Adjusts the lightness or darkness of copies Reduce/Enlarge 100% Copies the original at its full size Auto Fit Page Automatically sizes the image to fit the paper size you selected 45%->195% and Automatically converts from one size to another other conversions 2-Sided...
  • Page 99 Copying option Available settings Description Book>2Pages Select On to copy two facing pages of a book onto separate sheets of paper Image Quality Various settings Select advanced quality settings such as Saturation and Sharpness Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper Remove Punch...
  • Page 100: Printing From A Computer

    You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 101 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3.
  • Page 102 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting. 6. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing.
  • Page 103: Paper Source Options - Windows

    Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. WF-7710 Paper Cassette Selects the paper in the cassette as the paper source.
  • Page 104: Multi-Page Printing Options - Windows

    Standard For everyday text and image printing. High For photos and graphics with high print quality. More Settings Opens a window that lets you choose among levels of speed and quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
  • Page 105 • Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper on the short edge. 2. Click the Settings button. You see this window:...
  • Page 106 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.
  • Page 107: Double-Sided Printing Options - Windows

    Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding.
  • Page 108: Selecting Additional Layout And Print Options - Windows

    Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
  • Page 109 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. To add the following features, click the Watermark Features button: •...
  • Page 110: Custom Color Correction Options - Windows

    Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
  • Page 111: Image Options And Additional Settings - Windows

    Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
  • Page 112: Header/Footer Settings - Windows

    High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.
  • Page 113: Selecting A Printing Preset - Windows

    Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1.
  • Page 114 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets.
  • Page 115: Selecting Extended Settings - Windows

    Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
  • Page 116: Extended Settings - Windows

    Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.
  • Page 117: Printing Your Document Or Photo - Windows

    Separator Page Before each document, prints a separator page containing the title, user, date, and time. Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing.
  • Page 118 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows...
  • Page 119: Checking Print Status - Windows

    Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To see print jobs waiting to print, click Print Queue. •...
  • Page 120: Changing The Language Of The Printer Software Screens

    You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
  • Page 121: Changing Automatic Update Options

    You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...
  • Page 122: Printing With The Built-In Epson Driver - Windows 10 S

    Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
  • Page 123: Selecting Print Settings - Windows 10 S

    Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2.
  • Page 124 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6.
  • Page 125 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
  • Page 126: Printing On A Mac

    14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
  • Page 127: Selecting Basic Print Settings - Mac

    Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.
  • Page 128 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 129 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
  • Page 130 You see these settings: 9. Select the Paper Source you wish to print from. 10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.
  • Page 131: Paper Source Options - Mac

    Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. WF-7710 Paper Cassette Selects the paper in the cassette as the paper source.
  • Page 132: Print Options - Mac

    Best Quality For the best print quality, but the slowest print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen.
  • Page 133: Selecting Print Layout Options - Mac

    Normal. You can also select a custom setting to create a custom paper size. The Quality setting will be limited to Normal. Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details. 2.
  • Page 134: Selecting Double-Sided Printing Settings - Mac

    • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. •...
  • Page 135: Double-Sided Printing Options And Adjustments - Mac

    2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5.
  • Page 136: Managing Color - Mac

    Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
  • Page 137: Color Matching And Color Options - Mac

    Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
  • Page 138: Selecting Printing Preferences - Mac

    Note: An ICC profile is required if color management is turned off. Parent topic: Managing Color - Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1.
  • Page 139: Printing Preferences - Mac

    Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed.
  • Page 140: Checking Print Status - Mac

    Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1.
  • Page 141: Cancelling Printing Using A Product Button

    You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold.
  • Page 142: Scanning

    After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program...
  • Page 143 • Memory Device saves your scan file on a USB device and lets you select the file format, quality, and other settings. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • Computer (WSD) lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only).
  • Page 144: Changing Default Scan Job Settings

    Start > All Programs or Programs > EPSON Software > Event Manager. • Mac: Open the Applications folder, click Epson Software, and select Event Manager. 2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.
  • Page 145 3. Select Scan. You see a screen like this: 4. Select Email. You see a screen like this: 5. Do one of the following: • Select Contacts and choose an email address from the Contacts list. • Select Keyboard to use the displayed keyboard to enter the address for the recipient and press...
  • Page 146: Scanning To A Network Folder Or Ftp Server

    • Select History to choose an email address from your recent scan history. • Select an email address from any displayed frequent contacts. 6. Select Scan Settings. 7. Select File Format to choose the file format for your scan. 8. Scroll down and change the Subject and File Name if necessary. 9.
  • Page 147 You see a screen like this: 4. Select Network Folder/FTP. You see a screen like this: 5. Do one of the following: • Select Contacts and choose a saved location from the Contacts list. • Select Keyboard, then select the Communication Mode field and select Network Folder (SMB) or FTP.
  • Page 148: Control Panel Scanning Options

    Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host name\folder • FTP: ftp://host name/folder name • Select an email address from any displayed frequent contacts. 6.
  • Page 149 Scan to setting Available options Description Edit Location Communication Lets you select Network Folder (SMB) or FTP Mode Location Lets you enter a folder path in which to save scanned images User Name Lets you enter a user name for the selected folder path Password Lets you enter a password for the selected folder...
  • Page 150: Starting A Scan Using The Epson Scan 2 Icon

    Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the...
  • Page 151 Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 10: Click and select EPSON > Epson Scan 2. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
  • Page 152 You see an Epson Scan 2 window like this:...
  • Page 153: Starting A Scan From A Scanning Program

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 154 You see an Epson Scan 2 window like this:...
  • Page 155: Starting A Scan From A Smart Device

    Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
  • Page 156 1. Start Epson Scan 2. You see this window:...
  • Page 157 8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary.
  • Page 158: Additional Scanning Settings - Main Settings Tab

    Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Add or edit pages after scanning Lets you add, remove, or edit the pages in a job, including rotating pages and changing the page order.
  • Page 159: Saving Scanned Documents As A Searchable Pdf

    Scans the original image twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is...
  • Page 160 Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
  • Page 161: Image Format Options

    Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. Bitmap (*.bmp) A standard image file format for most Windows programs.
  • Page 162: Scan Resolution Guidelines

    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
  • Page 163 You see a screen like this: 5. Select Add Entry. 6. Select Add Contact. 7. Do one of the following: • To create a contact for scanning to email, select Email. • To create a location for scanning to a network folder or FTP, select Scan to Network Folder/FTP. 8.
  • Page 164 • FTP: ftp://host name/folder name 12. Select OK. Note: If you need to edit or delete scanning contacts, the procedures are the same as for fax contacts. Parent topic: Scanning in Epson Scan 2...
  • Page 165: Faxing

    Faxing See these sections to fax using your product. Note: This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product.
  • Page 166 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
  • Page 167 DSL connection Telephone wall jack DSL filter DSL modem...
  • Page 168 ISDN connection ISDN wall jack Terminal adapter or ISDN router...
  • Page 169 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product.
  • Page 170: Setting Up Fax Features

    Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS.
  • Page 171 2. Select Settings > General Settings > Fax Settings > Fax Setting Wizard. 3. On the next screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK when complete. 4.
  • Page 172: Selecting The Line Type

    If the Select Dial Tone Detection screen appears, select Disable. However, disabling the dial tone detection function may drop the first digit of a fax number and send the fax to the wrong number. Parent topic: Setting Up Basic Fax Features Related tasks Entering Characters on the LCD Screen Selecting the Line Type...
  • Page 173: Setting The Number Of Rings To Answer

    Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct. The number of rings should be higher than the number of rings your answering machine is set to for answering a call.
  • Page 174: Send Settings - Fax

    You see a screen like this: 3. If you want to store up to three fax setting shortcuts, select Quick Operation Button and select a setting for each button. Note: These shortcuts are displayed under the Fax Settings tab in the main Fax screen. 4.
  • Page 175: Receive Settings - Fax

    Setting Options Description Batch Send Sorts outgoing faxes by recipient in the product's memory, and then sends them as a batch Save Failure Data Saves faxes that failed to be sent in the product’s memory. You can resend the faxes from the product's Status Menu.
  • Page 176 Setting Options Description Auto Reduction Select to reduce the size of large received faxes to fit on the paper size in the selected paper source Select to print large incoming faxes at their original size on multiple sheets, if necessary Split Page Settings Delete Print Data Select how to split large incoming faxes across...
  • Page 177: Report Settings - Fax

    Parent topic: Selecting Advanced Fax Settings Report Settings - Fax Select the options you want to use for fax reports. Setting Options Description Forwarding Report Print on Error Prints a report after forwarding a received document only if an error occurs Print Prints a report after forwarding a received document Do Not Print...
  • Page 178: Basic Settings - Fax

    Basic Settings - Fax Select the basic options you want to use for incoming and outgoing faxes. Setting Options Description Fax Speed Fast(33,600bps) Sets the speed at which you send and receive faxes Medium(14,400bps) Slow(9,600bps) Turns on Error Correction Mode (ECM) to automatically correct errors in sent or received fax data Turns off Error Correction Mode (ECM);...
  • Page 179: Security Settings - Fax

    Setting Options Description Distinctive Ring If you are using a Distinctive Ring Service on your phone line, your telephone company can assign two Single or more phone numbers to the same line and assign Double different ring patterns to each. If you use this service, select the number of rings for your fax number so Triple your product can receive faxes on the correct...
  • Page 180: Setting Up The Fax Utility - Windows

    1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
  • Page 181 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window.
  • Page 182: Setting Up Fax Features Using The Fax Utility - Mac

    You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.
  • Page 183: Setting Up Contacts And Contact Groups

    1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
  • Page 184: Setting Up Contacts Using The Product Control Panel

    Parent topic: Faxing Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: Contacts can be locked by an administrator. If you cannot access or change contacts, contact your administrator for assistance.
  • Page 185 3. Select Contacts. You see a screen like this: 4. Select the Add Contact icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7.
  • Page 186: Editing Or Deleting A Contact

    8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. (This field is optional.) 9. Select the Fax Number field, use the numeric keypad on the LCD screen or the buttons on the product to enter the fax number, and select OK.
  • Page 187: Creating A Contact Group

    5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you are finished editing, select OK. Parent topic: Setting Up Contacts Using the Product Control Panel Creating a Contact Group...
  • Page 188: Editing Or Deleting A Contact Group

    You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8.
  • Page 189 You see a screen like this: 3. Select Contacts. 4. Select the > icon next to the group you want to edit or delete. You see a screen like this: Note: If you want to delete the entire group, select Delete. 5.
  • Page 190: Importing Contacts Using The Fax Utility - Windows

    • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window:...
  • Page 191 You see this window: 4. To edit the contacts list on your product, click Contacts. 5. Do one of the following: • To edit a contact, select it in the list and click the icon. • To delete a contact, select it in the list and click the icon.
  • Page 192: Setting Up Speed/Group Dial Lists Using The Fax Utility - Mac

    You see this window: 7. Select File > Import From Windows Address Book. 8. Select the contacts you want to import and click OK. Note: For detailed information, select Help or Open Online Help. Parent topic: Setting Up Contacts and Contact Groups Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac You can set up your speed dial and group dial lists using the FAX Utility.
  • Page 193 You see this window: 3. Select your FAX product in the Printer list. 4. Select Speed Dial/Group Dial List. You see this window:...
  • Page 194: Sending Faxes

    5. To add an entry, double-click an empty entry. Note: To edit an entry, select it and change the information. To delete an entry, select it and press the Delete key on your keyboard. 6. Do one of the following: •...
  • Page 195: Sending A Fax Using The Keypad, Contact List, Or History

    Sending a Fax Using the Keypad, Contact List, or History You can send a fax from your product control panel by entering the fax number, or selecting the number from either the contact list or fax history. Note: You can send a black-and-white fax to up to 100 contacts or 99 groups at a time, or send a color fax to one recipient at a time.
  • Page 196 instead of the code. If your fax number requires a brief pause, select the - icon to insert a pause symbol (–). • Select from the contact list: Select Contacts to display the contact list. Select one or more contacts (select the contacts again to deselect it). You can also select the Search for Contacts field to search for recipients by name, index name, or entry number.
  • Page 197: Fax Sending Options

    Related references Fax Sending Options Related tasks Selecting the Line Type Using Presets Related topics Placing Originals on the Product Setting Up Contacts Using the Product Control Panel Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Options Description...
  • Page 198: Sending A Fax At A Specified Time

    Setting Options Description ADF 2-Sided Select On to enable 2-sided faxing from the ADF. The Direct Send option and color faxing are disabled when you turn on this setting. Continuous Scan (ADF) Off Select On to have the product to ask if you want to scan another page after a document in the ADF has finished scanning Direct Send...
  • Page 199 Note: Make sure the product's date and time settings are correct. You can only send faxes in black-and- white when you use this option. 1. Place your original on the product for faxing. 2. Press the home button, if necessary. 3.
  • Page 200: Sending A Fax On Demand

    Parent topic: Sending Faxes from the Product Control Panel Sending a Fax on Demand You can store up to 10 scanned documents (up to 100 black-and-white pages) and have them sent automatically when another fax machine requests them. Other fax users can receive the document by calling your fax number and using the polling receive function on their fax machines.
  • Page 201: Dialing Fax Numbers From A Connected Telephone

    You see a screen like this: 4. Select the icon. 5. Select Extended Fax. 6. Select Store Fax Data to turn on the setting, and select Close. 7. Select any other fax settings as necessary. 8. Select Store. 9. When you are ready to send the document, press the home button if necessary and select Fax Box.
  • Page 202 3. Dial the fax number from the connected telephone. Speak to the recipient if necessary. Note: If you are using a pre-paid calling card, enter the number and password required to use the card before entering the destination fax number. 4.
  • Page 203: Sending Faxes Using The Fax Utility - Windows

    Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet. 1. Open the file you want to fax and select the print command. You see a window like this: 2.
  • Page 204 If you’re faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.
  • Page 205: Sending Faxes Using The Fax Utility - Mac

    7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
  • Page 206 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4.
  • Page 207 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.
  • Page 208: Receiving Faxes

    You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling...
  • Page 209: Receiving Faxes Automatically

    If you connected a telephone to your product so you can use the same phone line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax.
  • Page 210: Forwarding Received Faxes

    6. Select Receive to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes into PDF documents and forward them to a shared folder on the network or to an email address.
  • Page 211: Saving Faxes To An External Usb Device

    2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Extended Fax. 5. Select Polling Receive to turn on the setting, and select Close. 6. Select Close. 7. Enter the fax number you expect to receive the fax from. 8.
  • Page 212: Saving And Viewing Received Faxes

    Parent topic: Receiving Faxes Related tasks Connecting a USB Device Saving and Viewing Received Faxes You can save received faxes in your product's memory and view them on the LCD screen. Note: The inbox can be locked by an administrator. If you cannot access the inbox, contact your administrator for assistance.
  • Page 213: Selecting Received Fax Options Using The Fax Utility - Windows

    1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
  • Page 214 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window.
  • Page 215 You see this window: 4. To save faxes received by your product on your computer, select Save received faxes on this computer. 5. Select the destination folder and other options, and click OK. You return to the FAX Utility window. 6.
  • Page 216: Checking Fax Status

    7. Select how often you want to be notified of received faxes and click OK. Note: For detailed information, click Help or Open Online Help. Parent topic: Receiving Faxes Checking Fax Status You can check the status of fax jobs on the product control panel. 1.
  • Page 217: Printing Fax Reports

    Printing Fax Reports You can print several types of fax reports whenever necessary. You can also print the fax log printed automatically by turning on Fax Log Auto Print. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3.
  • Page 218 Fax Settings List Print a list of the current fax communication settings. Conditional Save/Forward List Print a list of the current conditional save/forward settings. Protocol Trace Print a detailed report for the previously sent or received fax. Parent topic: Printing Fax Reports...
  • Page 219: Using External Usb Devices With Your Product

    Connecting a USB Device Connect a USB device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product.
  • Page 220: Disconnecting A Usb Device

    Disconnecting a USB Device After you finish working with a USB device, follow these steps to remove it. 1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility. Then right-click the name of your USB device (listed as a removable disk) and select Eject.
  • Page 221 You see a screen like this: 3. Do one of the following to select your photos: • In Single View, select the thumbnail image of the photo you want to print, then press the left or right arrow buttons to scroll through and select additional photos. Or you can select Tile View to select additional photos.
  • Page 222: Printing Tiff Files

    5. Do the following as necessary: • To change the print settings, select Basic Settings or Advanced and select the necessary settings. • To print more than one copy, select Copies and use the numeric keypad on the screen to select the number of copies (up to 99).
  • Page 223: Print Setting Options - Device Mode

    Print Setting Options - Device Mode Select the print settings you want to use when printing from a USB device. Note: Not all options or settings may be available, depending on the file format. Basic Settings Print settings Available options Description Paper Setting Various paper size...
  • Page 224: Transferring Files On A Usb Device

    Print settings Available options Description Fix Photo Auto Automatically adjusts the brightness, contrast, and saturation of the photo based on the setting that is People selected Landscape Night Scene Enhance Off Turns off automatic adjustments; see Note below Fix Red-Eye Automatically fixes the red-eye effect in photos Print Order Last Page on Top...
  • Page 225: Transferring Files From A Usb Device To Your Computer

    You see a screen like this: 3. Select Memory Device and make sure Enable is selected. 4. Select File Sharing. 5. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device Transferring Files from a USB Device to Your Computer You can transfer files to and from a USB device inserted into the USB port on the front of your product and a computer connected to your product.
  • Page 226 4. Select the folder that contains your files. 5. Drag the files you want to transfer to the desired folder on your computer or on your USB device. Note: Your product's LCD screen does not update to display new information about your USB device after you copy files to it or delete files from it.
  • Page 227: Replacing Ink Cartridges And Maintenance Boxes

    Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink cartridges and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle...
  • Page 228: Checking Cartridge And Maintenance Box Status With Windows

    You see a screen like this: Note: The displayed ink and maintenance box levels are approximate. 3. Select Close to return to the previous screen. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Replacing the Maintenance Box Removing and Installing Ink Cartridges Checking Cartridge and Maintenance Box Status with Windows A low ink reminder appears if you try to print when ink is low, and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer.
  • Page 229 Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select...
  • Page 230 You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status...
  • Page 231: Checking Cartridge And Maintenance Box Status - Mac

    1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary:...
  • Page 232: Purchase Epson Ink Cartridges And Maintenance Box

    (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly.
  • Page 233: Removing And Installing Ink Cartridges

    Yellow 252XL — Parent topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out.
  • Page 234 2. Lift up the scanner unit. Caution: Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open. 3. Open the cartridge cover. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water.
  • Page 235 4. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. 5. Gently shake the new cartridge four or five times as shown. Then remove the cartridge from the package. Caution: Do not remove any labels or seals, or ink will leak. Do not touch the green chip on the cartridge.
  • Page 236 6. Remove only the yellow tape. 7. Insert the new cartridge into the holder and push it down until it clicks into place.
  • Page 237: Printing With Black Ink And Expended Color Cartridges

    Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Printing with Black Ink and Expended Color Cartridges When a color ink cartridge is expended, you can temporarily continue printing from your computer using...
  • Page 238: Printing With Expended Color Cartridges - Windows

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 239 1. Click the printer icon in the Dock. 2. If you see a message telling you that you can temporarily print with only black ink, click the Delete or button to cancel your print job. If you see an error message, click OK. Note: If the message screen appears on another computer on a network, you may need to cancel the print job using the product control panel.
  • Page 240: Conserving Low Black Ink With Windows

    The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled.
  • Page 241: Replacing The Maintenance Box

    Replacing the Maintenance Box Make sure you have a new maintenance box before you begin. Caution: Do not reuse a maintenance box that has been removed and left uninstalled for more than a week. Keep the maintenance box away from direct sunlight. 1.
  • Page 242 3. Grasp the maintenance box as shown and pull it out of its holder. Note: Do not tilt the used maintenance box or take it apart. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
  • Page 243 5. Insert the new maintenance box into the holder and push it all the way in. 6. Close the rear cover. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box...
  • Page 244: Adjusting Print Quality

    If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 245: Checking The Nozzles Using The Product Control Panel

    Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the cassette (or in Cassette 1 if your product has two cassettes). 3.
  • Page 246 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Do one of the following: • If there are no gaps, select O. • If there are gaps or the pattern is faint, select X and continue. 8.
  • Page 247: Checking The Nozzles Using A Computer Utility

    Related tasks Removing and Installing Ink Cartridges Loading Paper for Documents in the Cassette Checking the Nozzles Using a Computer Utility Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1.
  • Page 248 You see a window like this: 5. Click Print.
  • Page 249 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing or longer if printing.
  • Page 250: Print Head Cleaning

    Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Use the nozzle check pattern to determine which colors need cleaning. You can save ink by cleaning only selected colors. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low.
  • Page 251: Cleaning The Print Head Using A Computer Utility

    If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...
  • Page 252 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers &...
  • Page 253 power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product during a cleaning cycle or you may damage it. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning •...
  • Page 254: Print Head Alignment

    Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality...
  • Page 255: Cleaning The Paper Guide

    • Horizontal Alignment: Select the number representing the pattern with the least amount of separation or overlap. 8. Select Done. Parent topic: Print Head Alignment Related tasks Loading Paper for Documents in the Cassette Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly from the rear paper feed slot, you can use a cleaning sheet to clean the rollers.
  • Page 256: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 257 7. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.
  • Page 258: Transporting Your Product

    9. Use a soft, dry, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as described here.
  • Page 259 Caution: During transportation and storage, follow these guidelines: • Because the product is heavy, two or more people should lift and carry it using the hand position shown: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. •...
  • Page 260 2. Lift up the scanner unit. 3. Make sure the print head is in the home position on the right.
  • Page 261 4. Secure the ink cartridge holder to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product. 5. Lower the scanner unit. 6. Remove all the paper from the product. 7.
  • Page 262 9. Close the rear paper feed slot and output tray and lower the control panel. 10. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Make sure the box adequately protects the product control panel. Keep the product level during transportation.
  • Page 263: Solving Problems

    If the problem persists, on again. If the error continues, check for a paper jam. If there is contact Epson Support. no paper jam, contact Epson for support. Paper out in XX. Load paper and Load paper in the empty paper cassette.
  • Page 264 Contact Epson Support. Epson to replace ink pads before the end of their service life. The printer's ink pad is at the end of The ink pad is at the end of its service life. Turn off the product its service life.
  • Page 265: Status Menu Error Codes

    During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
  • Page 266 Code Condition/solution The product cannot detect a dial tone. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting. The recipient's fax machine is busy.
  • Page 267 An error occurred while sending the scanned data. A communication error has occurred. Make sure the product is connected to the computer or network correctly, and that you have installed Epson Event Manager. An authentication error has occurred. Check the setting entered as the Save/Forward...
  • Page 268: Running A Product Check

    Code Condition/solution A communication error has occurred. Print a status sheet to check the network status and check the setting entered as the Save/Forward Destination folder. There is not enough storage space in the forwarding destination folder. Parent topic: Solving Problems Related concepts Scan Resolution Guidelines Related tasks...
  • Page 269: Resetting Control Panel Defaults

    • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
  • Page 270: Solving Setup Problems

    Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Restore Default Settings. You see a screen like this: 3.
  • Page 271: Product Does Not Turn On Or Off

    • If the product's print head stops moving or making noise, and the charging process has not finished after 6 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
  • Page 272: Solving Network Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
  • Page 273 • Verify that your router or access point is operating correctly by connecting to it from your computer or another device. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. •...
  • Page 274: Network Software Cannot Find Product On A Network

    Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
  • Page 275: Product Does Not Appear In Mac Printer Window

    Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
  • Page 276: Cannot Scan Over A Network

    Wi-Fi or Wired Networking Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software.
  • Page 277: Solving Copying Problems

    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
  • Page 278: Product Makes Noise, But Nothing Copies

    Parent topic: Solving Problems Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Page 279: Paper Feeding Problems

    Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or rear feed slot.
  • Page 280: Paper Jam Problems Inside The Product

    • Make sure the document is not curled or creased. • Try cleaning the inside of the ADF. • Do not load originals above the arrow mark on the ADF edge guide. Parent topic: Solving Paper Problems Related references Document Jams in the Automatic Document Feeder Automatic Document Feeder (ADF) Specifications Related tasks Cleaning Your Product...
  • Page 281 2. Remove any jammed paper from the rear paper feed slot. 3. Lift the scanner unit. Caution: Do not touch the translucent film inside the printer. Do not lift the scanner unit while the document cover is open.
  • Page 282: Paper Jam Problems In The Paper Cassette

    4. Remove any paper inside, including torn pieces. 5. Close the scanner unit. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references...
  • Page 283 2. Pull out the paper cassette, remove the paper cassette cover, then carefully remove any jammed paper. 3. Carefully remove any paper jammed inside the product. 4. Gently insert the paper cassette.
  • Page 284: Paper Jam Problems In The Duplexer (Rear Cover)

    5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Duplexer (Rear Cover) Document Jams in the Automatic Document Feeder Paper Jam Problems in the Duplexer (Rear Cover)
  • Page 285 3. Remove the duplexer. 4. Carefully remove any paper jammed inside the product. Note: Do not touch the paper rollers. 5. Remove any jammed paper from the duplexer. Rear...
  • Page 286 Front 6. Open the duplexer.
  • Page 287 7. Carefully remove any jammed paper stuck inside. 8. Reinstall the duplexer.
  • Page 288: Document Jams In The Automatic Document Feeder

    9. Close the rear cover. 10. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product Document Jams in the Automatic Document Feeder Document Jams in the Automatic Document Feeder...
  • Page 289 3. Lift up the ADF lever and open the ADF cover. Caution: Make sure you open the ADF cover before removing any jammed pages. Otherwise the product may be damaged. 4. Carefully remove any jammed pages.
  • Page 290 5. Close the ADF cover, then open the document cover. 6. Carefully remove any jammed pages in the direction shown. 7. Close the document cover.
  • Page 291 8. Lift the scanner unit. Caution: Do not touch the translucent film inside the printer. Do not lift the scanner unit while the document cover is open. 9. Remove any paper inside, including torn pieces. 10. Close the scanner unit. 11.
  • Page 292: Paper Ejection Problems

    Caution: Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder. 12.
  • Page 293: Nothing Prints

    Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on. •...
  • Page 294: Error After Cartridge Replacement

    2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
  • Page 295 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
  • Page 296: Solving Page Layout And Content Problems

    • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Note: Leave these options turned on when you print on Epson Iron-on Cool Peel Transfer paper, if available for your product.
  • Page 297: Too Many Copies Print

    Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try these solutions: •...
  • Page 298: Border Appears On Borderless Prints

    Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics Loading Paper Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: •...
  • Page 299: Incorrect Characters Print

    Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
  • Page 300: Solving Print Quality Problems

    • Select a higher print quality setting in your printer software. • Turn off any high speed settings in your product software. • Align the print head. • Make sure the product is not printing while tilted or at an angle. Parent topic: Solving Page Layout and Content Problems Related tasks...
  • Page 301: Blurry Or Smeared Printout

    • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
  • Page 302: Faint Printout Or Printout Has Gaps

    Parent topic: Solving Print Quality Problems Related concepts Print Head Alignment Print Head Cleaning Related references Available Epson Papers Paper Specifications Related tasks Cleaning the Paper Guide Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows Selecting Additional Layout and Print Options - Windows...
  • Page 303: Grainy Printout

    • The ink cartridges may be old or low on ink, and you may need to replace them. • Make sure the paper type setting matches the type of paper you loaded. • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. •...
  • Page 304: Incorrect Colors

    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software. • For best results, use genuine Epson ink and paper.
  • Page 305: Solving Scanning Problems

    Removing and Installing Ink Cartridges Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: •...
  • Page 306: Cannot Start Epson Scan 2

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
  • Page 307: Image Consists Of A Few Dots Only

    If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. • If you are scanning using the Epson Scan 2 Black & White setting, adjust the Threshold setting and scan again.
  • Page 308: Straight Lines In An Image Appear Crooked

    • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the Resolution setting.
  • Page 309: Image Colors Are Patchy At The Edges

    Image is Too Dark If your scanned image is too dark, try these solutions: • Select the Advanced Settings tab in Epson Scan 2 and adjust the Brightness setting. • Check the brightness and contrast settings of your computer monitor.
  • Page 310: Image Is Scanned Upside-Down

    Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...
  • Page 311: Scanned Image Edges Are Cropped

    • If an error code is displayed on the control panel, try the solutions suggested in the error code list. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working.
  • Page 312 Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.
  • Page 313: Cannot Receive Faxes With A Telephone Connected To Your Product

    Related topics Loading Paper Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. •...
  • Page 314: Sent Fax Quality Is Poor

    Parent topic: Solving Faxing Problems Related tasks Saving and Viewing Received Faxes Sent Fax Quality is Poor If the sent fax quality is poor, try these solutions: • Clean the scanner glass. • Clean the ADF. • Try changing the resolution setting on the control panel. •...
  • Page 315: Received Fax Quality Is Poor

    Related topics Placing Originals on the Product Received Fax Quality is Poor If you receive a poor quality fax, try these solutions: • Try enabling the error correction mode (ECM) setting. • Contact the fax sender and ask them to send the fax in a higher resolution. •...
  • Page 316: Cannot Save Files On A Usb Device

    Parent topic: Solving USB Device Problems Related references USB Device Photo File Specifications External USB Device Specifications Related tasks Setting Up File Sharing for File Transfers from Your Computer Cannot Save Files on a USB Device If you cannot save files on a USB device connected to your product, try these solutions: •...
  • Page 317: Uninstalling Product Software - Windows

    In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10/8.x: Select Epson Event Manager and click Uninstall.
  • Page 318: Uninstalling Product Software - Mac

    6. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it.
  • Page 319 You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales) epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
  • Page 320: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 321: Mac System Requirements

    • Windows Server 2008 • Windows Server 2003 R2 • Windows Server 2003 • Windows Server 2003 SP2 or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
  • Page 322: Paper Specifications

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 323: Printable Area Specifications

    Weight Plain paper: 17 lb (64 g/m ) to 24 lb (90 g/m Thick paper: 25 lb (91 g/m ) to 68 lb (256 g/m Envelopes Size No. 10 (4.1 × 9.5 inches [105 × 241 mm]) Paper types Plain paper Weight 20 lb (75 g/m ) to 24 lb (90 g/m...
  • Page 324 Top/bottom/left/right margins: 0.12 inch (3 mm) Reduced print quality area/top: 1.85 inches (47 mm) Reduced print quality area/bottom: 1.77 inches (45 mm) Borderless Reduced print quality area/top: 1.97 inches (50 mm) Reduced print quality area/bottom: 1.89 inches (48 mm) Envelopes Left/right margins: 0.12 inch (3 mm) Top/bottom: 0.20 inch (5 mm)
  • Page 325: Automatic Document Feeder (Adf) Specifications

    Reduced print quality area/right: 1.85 inch (47 mm) Reduced print quality area/left: 0.71 inch (18 mm) Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications Paper input Faceup loading Paper output Facedown ejection Paper size US letter, legal, A3, A4, A5, B4, or B5 size Paper type Plain paper Paper weight...
  • Page 326: Fax Specifications

    Image data Color: 48 bits per pixel (16 bits per pixel per color) internal 24 bits per pixel (8 bits per pixel per color) external Grayscale: 16 bits per pixel internal 8 bits per pixel external Black and white: 16 bits per pixel internal 1 bit per pixel external Light source Parent topic:...
  • Page 327: Ink Cartridge Specifications

    Technical Specifications Ink Cartridge Specifications Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for resale. After some ink is used for charging, the rest is available for printing.
  • Page 328: Dimension Specifications

    Dimension Specifications Height WF-7710: 13.4 inches (340 mm) WF-7720: 16.5 inches (418 mm) Width 22.3 inches (567 mm) Depth Stored: 17.8 inches (452 mm) Printing: 32.2 inches (817 mm) Weight WF-7710: (without ink cartridges or power 41.2 lb (18.7 kg)
  • Page 329: Environmental Specifications

    • Built-in USB hub Note: Use only external storage devices with independent AC power sources. External storage devices that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. Hard disk and USB flash...
  • Page 330: Network Interface Specifications

    Network Interface Specifications Note: Wireless LAN standard complies with either IEEE 802.11 b/g or IEEE 802.11 b/g/n, depending on purchase location. Wi-Fi Standard IEEE 802.11 b/g/n; complied with either IEEE 802.11 b/g or IEEE 802.11 b/g/n, depending on purchase location Security WPA2-PSK (AES);...
  • Page 331: Safety And Approvals Specifications

    • Manufacturer: Askey Computer Corporation. • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
  • Page 332: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 333 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
  • Page 334: Ink Cartridge Safety Instructions

    • Except as specifically explained in your documentation, do not attempt to service or disassemble the product yourself. • Unplug the product and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped or the case damaged;...
  • Page 335: Wireless Connection Safety Instructions

    • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
  • Page 336: Fcc Compliance Statement

    If you have problems with this product and require technical or customer support, please visit www.epson.com for more information. This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact: Name: Epson America, Inc.
  • Page 337 Telephone: (562) 981-3840 If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment may not be used on coin service provided by the telephone company. Connection to party line service is subject to state tariffs.
  • Page 338: Binding Arbitration And Class Waiver

    1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
  • Page 339 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 340 Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration.
  • Page 341 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
  • Page 342: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
  • Page 343: Libtiff Software Acknowledgment

    Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice.
  • Page 344: Default Delay Times For Power Management For Epson Products

    Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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Wf-7720