Troubleshooting - AT&T EL51200 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, or to purchase accessories or replacement parts, visit our
www.telephones.att.com
website at
In Canada, dial
underside of your telephone base, is available when contacting customer
service. Please retain your sales receipt as your proof of purchase.
My telephone doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the
cordless handset.
• Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
• If the battery is depleted, it may take approximately ten minutes to charge
the handset before it shows HANDSET X, refer to Battery charging on page 9
for details.
• Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
• You may need to purchase a new battery. Please refer to Battery installation
on page 8.
I cannot get a dial tone.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone base. You might have
moved out of range.
• If the previous suggestions don't work, disconnect the telephone base from
the telephone jack and connect to a different telephone. If there is no dial
tone on that telephone either, the problem is in your wiring or telephone
service. Contact your telephone service provider.
• Your line cord might be malfunctioning. Try installing a new line cord.
1 (866) 288-4268
1 (800) 222-3111
, or call
. The serial number, found on the
44
.