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PROBLEM
3. Control valve does not regenerate
automatically when REGEN button
is depressed and held
4. Control valve does not regenerate
automatically but does when
REGEN button is depressed
5. Time of day flashes on and off
6. Softener delivers hard water.
7. Unit uses too much salt.
8. Loss of resin.
9. Softener delivers salt water.
10. Excessive water in brine tank.
11. Softener fails to draw brine.
12. Continuous flow to drain.
13. Loss of water pressure.
14. Iron in softened water.
22
TROUBLE SHOOTING
CAUSE
A. Transformer unplugged
B. No electric power at outlet
C. Broken drive gear or drive cap assembly
D. Defective PC board
A. By-pass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
F.
Set-up error
A. Battery back-up maintains time-of-day
in event of power outage and battery
is not depleted. Time of day flashes
when battery is depleted.
A. Bypass valve is open or faulty.
B. No salt or low salt level in brine tank.
C. Softener fails to draw brine.
D. Excessive water usage.
E. Insufficient brine level in brine tank.
F.
Resin level inadequate.
G. Meter faulty.
H. Raw water hardness fluctuation.
A. Improper brine refill setting.
B. Improper settings.
C. Excessive water in brine tank.
D. Leaking faucets, toilets, etc...
A. Backwash controller missing.
B. Faulty distributor tube assembly.
C. Air in water supply system.
A. Low water pressure.
B. Excessive water in brine tank.
C. Wrong size injector.
A. Plugged injector.
B. Faulty piston assembly.
C. Plugged or kinked drain line.
D. Backwash flow controller closed off.
E. Defective brine line flow control.
A. Injector is plugged.
B. Faulty piston assembly.
C. Brine line connection leak.
D. Drain line plugged creating excess back pressure.
E. Drain line too long or too high
F.
Low inlet pressure.
A. Piston assembly failure.
B. Motor failure.
C. Circuit board failure.
A. Iron build-up in resin.
B. Resin bed fouled with sand or sediment.
C. Resin bed mushing due to high amount
of oxidizers in water supply (chlorine).
A. Iron has fouled resin bed.
B. Iron is not in a soluble state.
C. Prefilter failure.
D. Iron level excessive.
E. Control fails to regenerate.
CORRECTION
A. Connect transformer
B. Repair outlet or use working outlet
C. Replace drive gear or drive cap assembly
D. Replace PC board
A. Put control valve in service position
B. Connect meter to PC board
C. Remove meter and check for rotation or foreign matter
D. Replace meter
E. Replace PC board
F.
Check control valve set-up procedure
A. Reset time of day and replace battery on PC Board
(Lithium coin type battery 2032)
A. Close bypass valve or replace.
B. Add salt to brine tank and maintain salt level above water level.
C. See problem #11.
D. Check gallon capacity settings.
E. Check brine refill setting and refill flow restrictor for blockage.
F.
See problem #8.
G. Test meter and clean or replace meter.
H. Test raw water hardness and adjust settings to
highest known hardness.
A. Check brine refill setting for proper salt dosage
B. Check water hardness and reevaluate capacity setting specification
C. See problem #10.
D. Repair or replace those items.
A. Install backwash controller.
B. Check distributor tube assembly for cracks or holes.
C. 1. Check for leaks in brine lines, fittings, or air check.
Repair or replace.
2. Install upper distributor.
3. Ensure that water supply system has an air eliminator.
A. Check incoming water pressure–Must remain at minimum of 25psi.
B. See problem #11.
C. Install correct injector.
A. Remove injector and clean ports.
B. Replace piston assembly.
C. Inspect drain line for kinks or plugging.
D. Check backwash flow controller.
E. Replace brine refill flow control.
A. Remove injector and clean ports.
B. Check piston assembly.
C. Inspect brine line during refill cycle for leaks.
D. Inspect drain line for blockage.
E. Refer to drain line specifications-Pg 7 Install instructions.
F.
Increase inlet pressure to a minimum of 25 psi.
A. Replace piston assembly.
B. Replace motor.
C. Replace circuit board.
A. See problem #15.
B. Rebed softener and install sediment filter ahead of softener.
C. Rebed softener. Install dechlorinaton system ahead of softener.
A1. Use iron reducing resin cleaner to cleanse resin bed,
and increase salt dosage or regenerate more frequently.
A2. Install an Iron Curtain System ahead of the softener.
B. Test water to determine type of iron, install iron reduction system.
C. Check prefilter.
D. Install iron reduction system.
E. See problem #4.
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