Troubleshooting - Epson TM-H6000V User Manual

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Troubleshooting

$ (Power) LED does not turn on
Check whether the power supply cable is correctly connected to the printer and the socket.
Error LEDs are on or flashing
Refer to the table below. For more detailed explanations or if the on/flashing pattern is not listed in this
table, scan the QR code on the LED information label (
or refer to the Technical Reference Guide.
O : On N : Off
Error
Power
1 2 3
O O N N
O O O N
O O N O
O O O O
– – –
k
*The method for error recovery varies depending on your system. Inquire with your system administrator.
k : Flashing - : LED either on, off, or flashing
Paper Slip Cause
– – Either the roll paper cover,
receipt unit, or front cover is
open, or there is no roll paper.
– – Autocutter does not work
correctly.
– – Slip paper or foreign material
may be jammed.
– – The roll paper cover was
opened while the printer was
printing to roll paper, and
printing stopped.
An unrecoverable error
k k
occurred.
"Applying the LED Information Label" on page 20
U
Solution and reference
❏ Make sure that the roll paper cover, receipt unit,
and front cover are closed.
"Part Names and Functions" on page 4
U
❏ Set roll paper.
"Installing the Roll Paper" on page 17
U
Open the roll paper cover and check for any foreign
material. If the roll paper cover will not open, refer
"Roll paper cover will not open" on page 30
to
Open the front cover and front carriage unit and
check for any foreign material.
"Slip paper is jammed" on page 29
U
Close the roll paper cover and perform error
recovery* from your system. While the printer is
operating independently (such as a test print, etc.),
restart the printer.
Turn off the power immediately when an
unrecoverable error occurs. If the same error occurs
again even after turning the power back on,
contact qualified service personnel.
)
.
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