Technical Assistance (Business Hours); Warranty Information; Product Documentation Library; Add-On Services - JDS Uniphase OneExpert DSL User Manual

Appendix B Specifications
Customer Service and Support
Calibration — JDSU's calibration methods are ISO approved and based on national standards.
For more information, including instructions for returning equipment for repair and/or calibration, go
to: www.jdsu.com/en-us/Test-and-Measurement/support/repair-and-calibration/Pages/
default.aspx.

Technical assistance (business hours)

Expert business hour technical support is provided with your product. For assistance related to the
use of your product, call or e-mail JDSU's Technical Assistance Center (TAC) in your region. For a
current listing of TAC phone numbers and e-mail addresses, go to:
and-Measurement/services/products-and-systems-support/Pages/default.aspx.
For information about optional 24x7 technical assistance, see
support services" on page

Warranty information

Information about standard warranties, terms, and conditions specific to JDSU's Test & Measure-
ment products is posted on the JDSU Web site. For more information, go to:
about-jdsu/pages/jdsu-standard-terms-and-conditions.aspx?rcode=terms.

Product documentation library

An extensive library that includes documentation for JDSU products and related technology-specific
documents is available on the JDSU Web site. For more information, go to:
Test-and-Measurement/support/Technical-Library/Pages/TechLibrary.aspx.

Add-on services

JDSU offers a broad portfolio of add-on services to enable customers to aggressively build their
competitive advantage within the markets they serve.
Available services include:
• Extended product and systems support, including:
– Optional extended product warranties
– Optional extended repair services
– Calibration management services
– Around-the-clock technical assistance
– A certified pre-owned equipment program
– Tailored support services for your JDSU system
• Various professional and consulting services
• Specialized managed services.

Extended product and systems support services

For information about optional extended product warranties, go to:
Measurement/services/a-z-service-list/Pages/ext-warr.aspx.
100
100.
OneExpert DSL User's Guide
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http://www.jdsu.com/en-us/Test-
"Extended product and systems
http://www.jdsu.com/
www.jdsu.com/en-us/
www.jdsu.com/en-us/Test-and-
22052280, Revision 001
April 2014