Troubleshooting Guide Related To Nms - Verizon Smart-Cell User Manual

4.4.4. Troubleshooting Guide Related to NMS

Symptom
Link Fail
CLI connection, cable
CLI connection Check by
USB to serial cable
If technician thinks there is a serious problem, call after sales team for over-the-phone
Technical support. 1-866-9-GST-USA (1-866-947-8872).
6900 College Blvd. Suite 850 6900 College Blvd. Suite 850
Overland Park, Kansas 66211 Overland Park, Kansas 66211
Check Points
Communication
problem
status check
Tel: 913 469 6699 Tel: 913 469 6699
Fax: 913 661 0163 Fax: 913 661 0163
Troubleshooting
-In case of Ethernet, verify IP addressing, DHCP
function, and that cookies are deleted
-Verify that a crossover Ethernet cable is being
used
-Make sure 1:1 connection
-Follow instructions in the installation guide for
this connection procedure
-Please verify port number of PC communication
-Please check cable connection status
Email: support@gsteletechinc.com Email: support@gsteletechinc.com
Web: http//www.gsteletechinic.com Web: http//www.gsteletechinic.com
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