Warranty Information - Enfora Spider AT 3000 User Manual

Warranty Information

[Revised: 11/11/2010]
This warranty applies to (a) products sold directly by Enfora, unless a different warranty is specified in a
written agreement between Enfora and the purchaser; and (b) products sold to end users through a
distributor authorized by Enfora, but only where the authorized distributor does not provide a separate
warranty on such products, and Enfora has agreed to provide this warranty to such end users. If you
purchased the product from an authorized distributor, please check whether this warranty from Enfora, or
a separate warranty from the distributor, applies to your purchase. This warranty does not apply to any (i)
accessories or batteries for the products; or (ii) demonstration samples or prototypes of the products.
Unless otherwise provided in a written agreement between Enfora and the purchaser, all such accessories,
batteries, samples or prototypes are provided by Enfora AS IS without any warranty of any kind.
Enfora warrants to the original purchaser of the product from Enfora or its authorized distributor (as
applicable) that, for a period of one (1) year from the date of shipment of the product from Enfora, the
product hardware will be substantially free from defects in material or workmanship under normal
operation, and the product firmware will perform substantially in accordance with the product
documentation provided by Enfora. Enfora does not warrant that (a) the product hardware or firmware
will meet the purchaser's requirements; (b) the operation of the product hardware or firmware will be
uninterrupted or error-free; or (c) the product, when integrated in, or combined with, other products or
software not supplied by Enfora, will continue to perform substantially in accordance with the product
documentation. This limited warranty is for the benefit of the original purchaser, and is not transferable.
During the warranty period, Enfora, at its expense and in its sole discretion, will repair the product, or
replace the product with a corresponding or equivalent product, if it is determined to have a covered
defect, provided that the purchaser first notifies Enfora (directly or through its authorized distributor from
which the product was purchased) of any such defect, furnishes Enfora with a proof of purchase (if
required), requests and obtains a return merchandize authorization (RMA) number from Enfora, and
returns the product under that RMA to Enfora (or, at Enfora's option, to its authorized distributor), with the
shipping charges being prepaid by purchaser.If, upon reasonable examination of the returned product,
Enfora does not substantiate the defect claimed by purchaser, or determines that the defect is not covered
under this limited warranty, Enfora will not be required to repair or replace the product, but may instead
reship the product to the purchaser (or, at Enfora's option, to its authorized distributor where the product
can be made available to purchaser), in which case the purchaser shall be responsible for paying Enfora's
cost for reshipping the product to purchaser (or to Enfora's authorized distributor), and Enfora's usual
charges for unpacking, testing, and repacking the product for reshipment to purchaser (or to Enfora's
authorized distributor). Purchaser shall bear the risk of loss or damage in transit to any product returned
by purchaser to Enfora, or any returned product not found to be defective or covered under this warranty,
and reshipped by Enfora to purchaser (or to Enfora's authorized distributor). In the event Enfora repairs or
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