Basic Troubleshooting For Your Netpad; Basic Troubleshooting For Your Pc - Psion Teklogix netpad Win CE 4.1 User Manual

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9.2.2 Basic Troubleshooting For Your netpad

1. Close down all applications. To see all active programs, look on the

taskbar. Each program running will have a button. The programs can be

activated then closed normally, or if necessary, you can right-click on

the program's taskbar button and choose Close from the context menu.

2. Check that the PC Connection setting in the Control Panel is enabled

and set to the correct serial port. Note that a partnership must already

exist for the Infrared port to use ActiveSync correctly.

3. Perform a soft reset on the netpad.

1. Close down any other open applications in Windows.

2. If you have a laptop:

• Make sure you have no PC Cards (PCMCIA cards) plugged in.

• Most laptops have power-saving features that disable the COM ports.

Turn these power saving options OFF.

• If your PC has an Infrared port, make sure it is disabled and your

serial/COM ports are enabled. Psion Teklogix can support you with any

of these issues. Check the laptop's manual or contact the manufacturers

support department to get these issues rectified.

3. The ActiveSync Connection server icon is in the bottom right-hand

corner of your PC Screen. When you are not connected, it is a grey

circle. When you have made a successful connection, it becomes a

green circle.

• Right-click the ActiveSync icon and

choose Connection Settings from the

context menu.

Chapter 9: Troubleshooting the netpad

Psion Teklogix netpad Win CE 4.1 User Manual

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Computer